Service Providers

Latest News rss-feed

News Archive

USAC's News Archive gives you access to all announcements related to service providers as they were made throughout the years. The archives will be updated as new announcements are made.


12/14/2018FCC Announces 1st Quarter 2019 Contribution Factor Decrease to 20.0 Percent

The FCC released a Public Notice (DA 18-1100   ) announcing that the proposed universal service contribution factor for the first quarter (January - March) of 2019 will be .200 or 20.0 percent

9/17/2018Customer Service Operations Back to Normal

Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service

Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the E-rate Client Service Bureau, the Rural Health Care Support Center, or the High Cost Support Center today, or the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.


USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center. USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. 

As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/13/2018FCC Announces 4th Quarter 2018 Contribution Factor Increase to 20.1 Percent

The FCC released a Public Notice (DA 18-944  ) announcing that the proposed universal service contribution factor for the fourth quarter (October - December) of 2018 will be .201 or 20.1 percent.

3/31/20182017 USAC Annual Report Now Available

USAC's 2017 Annual Report details operations, activities, and accomplishments for the prior year, including information about participation in each of the universal service programs and administrative action intended to ensure program integrity.

2/28/2018USAC Website Outage for Scheduled Maintenance on Friday, March 2

USAC’s website ( will be unavailable due to scheduled website maintenance on Friday, March 2 from 9 p.m. to 9:30 p.m. ET. During this outage, the entire site will be converted to Hypertext Transfer Protocol Secure (HTTPS).          

After the deployment, users will notice that all web pages are preceded by “HTTPS” in their URLs. Existing bookmarks to non-HTTPS addresses will continue to work but will automatically be redirected to the HTTPS address.        

Please note, some USAC applications may not be available during the outage. We apologize for the inconvenience.        

Why are we making this change?

HTTPS protects the integrity of the website by preventing intruders from tampering with communications between the website and users. It guards both visitors and websites by encrypting and securing the information being sent and received while improving performance through faster load times.      


If you have any questions about this, please contact us at