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11/21/2018498 ID Status Tool Outage

Due to system issues, the 498 ID Status Tool has not been updated since 11/13/18.

To inquire status, please contact USAC’s customer support team at 1-888-641-8744, option 4.

9/17/2018Customer Service Operations Back to Normal

Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service

Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the E-rate Client Service Bureau, the Rural Health Care Support Center, or the High Cost Support Center today, or the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.


USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center. USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. 

As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/13/2018FCC Announces 4th Quarter 2018 Contribution Factor Increase to 20.1 Percent

The FCC released a Public Notice (DA 18-944  ) announcing that the proposed universal service contribution factor for the fourth quarter (October - December) of 2018 will be .201 or 20.1 percent.