Schools and Libraries (E-Rate)

FY2018 Application Filing Window Is Now Closed*
*window closed on March 22, 2018 at 11:59 PM EDT

Latest News rss-feed

11/16/2018News Brief Issued


The 11/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/16/2018FCC Releases FY2019 Eligible Services List


On November 16, 2018, in Public Notice DA 18-1173, the FCC released the Eligible Services List (ESL) for Funding Year (FY) 2019. Appendix A contains a list of commenters, and Appendix B contains the ESL itself.

11/16/2018Legacy System Outage Due to System Maintenance - November 16-17


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. ET on Friday, November 16 through 10:00 a.m. ET on Saturday, November 17 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

11/14/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: November 18-19


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, November 18 at 7:00 p.m ET through Monday, November 19 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

11/9/2018News Brief Issued


The 11/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/9/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: November 9-10


The E-rate Productivity Center (EPC) will be unavailable from Friday, November 9 at 8:00 p.m ET through Saturday, November 10 at 2:00 a.m. ET for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

11/2/2018News Brief Issued


The 11/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/26/2018News Brief Issued


The 10/26/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/25/20182018 Fall Webinars - Registration is Now Open


Join USAC for our live training webinarsthis fall. Our upcoming webinars will provide guidance on basic E-rate Productivity Center(EPC) navigation for new applicants, how to update an applicant profile, and how all program participants can prepare for the upcoming application filing window.   

 

October Webinar: EPC 101 for Applicants – October 25, 2018 at 3:00 p.m. EDT  
This webinar is designed to help new applicants become familiar with EPC. Click here to register.  

 

November Webinar: Updating Applicant Profiles - November 20, 2018 at 3:00 p.m. ET    
This webinar is designed to help applicants update their EPC profiles in preparation for the Funding Year (FY) 2019 application filing window. Click here to register.        

 

December Webinar: Preparing for FY2019 - December 12, 2018 at 3:00 p.m. ET    
This webinar is designed to help applicants and service providers prepare for the FY2019 application filing window. Click here to register.

10/24/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: October 25


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Thursday, October 25 from 3:00 p.m. - 5:00 p.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

10/19/2018News Brief Issued


The 10/19/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/18/2018Legacy System Outage Due to System Maintenance - October 19-20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 p.m. EDT on Friday, October 19 through 2:00 a.m. EDT on Saturday, October 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

10/17/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: October 21-22


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, October 21 at 7:00 p.m EDT through Monday, October 22 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

10/12/2018News Brief Issued


The 10/12/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/12/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: October 15


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Monday, October 15 from 4:00 p.m. - 5:30 p.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

10/11/20182018 E-rate Program Training Begins Next Week


USAC’s annual fall training starts on Monday, October 15, 2018 at USAC’s office located at 700 12th Street NW, Suite 900, Washington, DC 20005. For those of you joining us at USAC next week, here are a few tips and reminders to help you prepare for the training.

 

Registration: Please bring your registration confirmation with you along with a photo ID. We are at full capacity and will not be able to accommodate walk-in registrations. The name on the registration must match the name of the person who attends the training.

 

There is a three-step check-in process in the building lobby:

  1. Go to the security desk in the lobby to receive your security pass.
  2. After you receive your security pass, go to USAC’s registration desk in the lobby to check in and receive your name badge and training agenda.
  3. Find a USAC representative by the elevators to guide you to the training event.

NOTE: If you are attending both days of training, you will need to request a security pass and check in at the beginning of each day.

 

Download the Training Materials: Training materials are available on our website. We will be going paperless this year, and will not have printouts. Please plan accordingly.

 

Food: Attendees should make their own arrangements for meals. USAC will provide recommendations for nearby breakfast and lunch options within walking distance.

 

We look forward to seeing you next week. For information on other fall training events, please reference our 2018 Applicant & Service Provider Trainings page.

10/10/2018October Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In October, we will discuss the E-rate Productivity Center (EPC).

 

E-rate Productivity Center (EPC) 101 for Applicants – October 25, 2018 at 3:00 p.m. EDTRegister Today

This webinar is designed to help new applicants become familiar with the E-rate Productivity Center (EPC). EPC is the account and application management portal for the E-rate Program. Program participants use this tool to manage program processes, receive notifications and to contact customer service. In this webinar, you will learn about basic navigation in EPC, including logging in for the first time.

10/5/2018News Brief Issued


The 10/5/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/1/2018New Invoice Deadline Extension Tool Now Available in EPC


In last week's SL News Brief, we noted that we were working on a new invoice deadline extension tool in the E-rate Productivity Center (EPC).

The new EPC invoice extension deadline tool is now available. Applicants, consultants, and service providers will be able to request invoice deadline extensions for their Funding Request Numbers (FRNs) for Funding Year (FY) 2016 and forward by using the new tool.

As a reminder, program participants will use the existing legacy tool (the tool that applicants and service providers can access through the online BEAR Form) to request invoice deadline extensions for FRNs from FY2015 and previous funding years.

Visit the Invoice Deadline Extensions page for more information.

9/28/2018News Brief Issued


The 9/28/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/25/2018Invoice Deadline Extension Tool Update


In last week's SL News Brief, we noted that we were working on a new invoice deadline extension tool in the E-rate Productivity Center (EPC). The new EPC tool will be used to request invoice deadline extensions for Funding Request Numbers (FRNs) for funding years after Funding Year (FY) 2015. Over the weekend, we removed the legacy tool option for submitting extension requests for post-FY2015 FRNs.

The existing legacy tool (the tool accessed through the online BEAR Form) can be used to request invoice deadline extensions for FRNs from FY2015 and previous funding years. 

The new EPC tool will be available October 1.You can submit an invoice deadline extension request by opening a customer service case in EPC this week, but we suggest that you wait for the new EPC tool. (We will not be able to process those requests until the new EPC tool becomes available.)

 

9/21/2018News Brief Issued


The 9/21/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/19/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: September 23-24


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, September 23 at 7:00 p.m EDT through Monday, September 24 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

  

9/17/2018Customer Service Operations Back to Normal


Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018News Brief Issued


The 9/14/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service


Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the E-rate Client Service Bureau, the Rural Health Care Support Center, or the High Cost Support Center today, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.


***

USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center. USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team.

As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/7/20182018 E-rate Training - Register Today!


The Schools and Libraries Program will hold training sessions for E-rate Program participants this fall. During the training you'll have the opportunity to ask questions and hear directly from members of the USAC Schools and Libraries team on key topics important to successful participation in the program. 

 

REGISTER HERE 

 

USAC will be conducting in-person E-rate training sessions at the following locations:

 

Applicant Trainings

  • October 15/16 – Washington, DC
  • October 18/19 – Washington, DC
  • October 22/23 – Palatine, IL (Chicago area)
  • November 1/2 – Sacramento, CA
  • November 13/14 – Omaha, NE
  • November 28/29 – Atlanta,GA

 

Service Provider Trainings

  • December 3 – Washington, DC
  • December 4/5 – Washington, DC
  

9/7/2018News Brief Issued


The 9/7/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/31/2018News Brief Issued


The 8/31/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/30/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: August 30


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from Thursday, August 30 at 7:00 p.m. EDT through midnight for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

8/24/2018News Brief Issued


The 8/24/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/22/2018September Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In September, we will discuss the invoicing process.

 

Navigating the E-rate Invoicing Process – September 19, 2018 at 3:00 p.m. EDTRegister Today

This webinar is designed to help E-rate Program applicants and service providers understand the invoicing process. In this webinar, you will learn more about filing FCC Forms 472 (BEAR), FCC Forms 474 (SPI), electronic invoicing for service providers, invoice deadlines and more.

8/22/2018Legacy System Outage Due to System Maintenance - August 24-25


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, August 24 through 10:00 a.m. EDT on Saturday, August 25 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) may be affected by this outage. EPC users may experience related system slowness or intermittent outages during this maintenance window. We apologize for any inconvenience.

8/22/2018E-File Outage Due to System Maintenance: August 24-25


USAC's E-File system will be unavailable for all users from 9:00 p.m. EDT on Friday, August 24 through 10:00 a.m. EDT on Saturday, August 25 for system maintenance. During this time the E-file login page will be unavailable and users will be unable to file, certify, and search for FCC Forms 498 or 499. All online FCC forms for contributors, service providers, and eligible telecommunications carriers will not be accessible. NOTE: The E-rate Productivity Center (EPC) may be affected by this outage. EPC users may experience related system slowness or intermittent outages during this maintenance window. We apologize for any inconvenience.

8/22/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: August 26-27


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, August 26 at 7:00 p.m EDT through Monday, August 27 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

8/21/2018Legacy System Outage Due to System Maintenance - August 21


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. EDT on Tuesday, August 21 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

 

8/17/2018News Brief Issued


The 8/17/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/10/2018News Brief Issued


The 8/10/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

8/3/2018News Brief Issued


The 8/3/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/31/2018FCC Issues Public Notice on Draft ESL for FY2019


On July 30, 2018, the Federal Communications Commission (FCC) released a Public Notice (DA 18-789) establishing the comment period for the Funding Year (FY) 2019 Eligible Services List (ESL). Comments on the draft ESL, which is attached to the Public Notice, are due to the FCC on or before August 29, 2018. Reply comments are due to the FCC on or before September 13, 2018. For information on filing comments with the FCC, please refer to the Public Notice.

7/31/2018E-File Outage Due to System Maintenance: August 2


USAC's E-Filesystem will be unavailable for all users on Thursday, August 2, 2018, from 8:00-10:00 p.m. EDT, for system maintenance. During this time the E-file login page will be unavailable and users will be unable to file, certify, and search for FCC Forms 498 or 499. All online FCC forms for contributors, service providers, and eligible telecommunications carriers will not be accessible. The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

7/30/2018August Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In August, we will discuss the competitive bidding process.

 

Understanding Competitive BiddingAugust 22, 2018 at 3:00 p.m. EDTRegister Today

In this webinar, we will provide information for applicants and service providers about each step in the competitive bidding process including filing and searching for Funding Year 2019 FCC Forms 470, request for proposal (RFP) documents, responding to bids, and more.

7/27/2018News Brief Issued


The 7/27/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

7/26/2018Legacy System Outage Due to System Maintenance - July 27-28


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. EDT on Friday, July 27 through 10:00 a.m. EDT on Saturday, July 28 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

7/25/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: July 29-30


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, July 29 at 7:00 p.m EDT through Monday, July 30 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.