Schools and Libraries (E-Rate)

FY2018 Application Filing Window Is Now Closed*
*window closed on March 22, 2018 at 11:59 PM EDT

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4/20/2018News Brief Issued


The 4/20/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/19/2018Legacy System Outage Due to System Maintenance - April 20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-9:00 p.m. EDT on Friday, April 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

4/13/2018News Brief Issued


The 4/13/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/9/2018E-File Outage Due to System Maintenance on Monday, April 9, 2018


E-File will be unavailable from 4:00 PM-5:00 PM EDT on Monday, April 9, 2018, due to system maintenance. We apologize for any inconvenience.

4/6/2018News Brief Issued


The 4/6/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/4/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, April 8


The E-rate Productivity Center (EPC) will be unavailable starting Sunday, April 8, from 7:00 p.m EDT through midnight EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

4/2/2018Legacy System Outage Due to System Maintenance - April 2


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:30 PM EDT on Monday, April 2 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

3/31/20182017 USAC Annual Report Now Available


USAC's 2017 Annual Report details operations, activities, and accomplishments for the prior year, including information about participation in each of the universal service programs and administrative action intended to ensure program integrity.

3/30/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, March 31


The E-rate Productivity Center (EPC) will be unavailable from 7:00 p.m. to midnight EDT on Saturday, March 31 for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

3/30/2018News Brief Issued


The 3/30/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/23/2018News Brief Issued


The 3/23/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/23/2018Legacy System Outage Due to System Maintenance - March 23-24


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 PM EDT on Friday, March 23 through 2:00 AM EDT on Saturday, March 24 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

  

3/19/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: March 19


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable from 3:30-4:00 p.m. EDT on Monday, March 19 for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

3/16/2018News Brief Issued


The 3/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/12/2018CSB Hours During the Last Week of the Filing Window


While we encourage applicants to complete and certify their FCC Form 471 early, we realize that last-minute questions can arise. This year, we are publishing the extra hours the Client Service Bureau (CSB) will be open during the last week of the window to allow applicants to take advantage of the opportunity to get answers to those last-minute questions.

Date CSB Open CSB Close
Saturday, March 179:00 a.m. EDT6:00 p.m. EDT
Sunday, March 189:00 a.m. EDT 6:00 p.m. EDT
Monday, March 198:00 a.m. EDT10:00 p.m. EDT
Tuesday, March 208:00 a.m. EDT10:00 p.m.EDT
Wednesday, March 21 8:00 a.m. EDT 10:00 p.m. EDT
Thursday, March 22 8:00 a.m. EDT 12:30 a.m.EDT (Friday, March 23) 
 

Generally, CSB has the highest call volumes during the following hours:

  • Weekday mornings from 11:00 a.m. through 12:30 p.m. ET
  • Weekday afternoons from 2:30 p.m. through 4:00 p.m. ET

If an agent is not able to answer when you call, please leave your telephone number at the prompt, and we will return your call as soon as possible. 

 

3/9/2018News Brief Issued


The 3/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/7/2018E-rate Productivity Center (EPC) Outages Due to System Maintenance: Sunday, March 11


The E-rate Productivity Center (EPC) will be unavailable for two periods this Sunday, March 11 for maintenance – from 12:00 a.m. EST to 7:00 a.m. EDT (note that daylight saving time goes into effect during this period) and 7:00 p.m. to 8:00 p.m. EDT. During these times, users will be unable to log in to and use EPC. We apologize for any inconvenience.  

3/2/2018News Brief Issued


The 3/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/1/2018Reminder on March 5, 2018 Invoice Deadline for Program Participants Impacted by the Hurricanes


In order DA 17-984, the Federal Communications Commission (FCC) provided certain relief from program deadlines for program participants impacted by Hurricanes Harvey, Irma, and Maria (Hurricanes).

Specifically, schools and libraries located in areas of Texas, Florida, Georgia, Puerto Rico, and the United States Virgin Islands that have been designated as Major Disaster Areas eligible for Individual Assistance for the purposes of federal disaster relief by the Federal Emergency Management Agency (FEMA) have a deadline of Monday, March 5, 2018 to submit invoices if they missed or will miss their regular invoice deadline due to damage or disruption caused by the Hurricanes.

While other program forms and requests are subject to this deadline as well, applicants are reminded that they need a Personal Identification Number (PIN) to file the FCC Form 472, Billed Entity Applicant Reimbursement (BEAR) Form. If you do not have a PIN, we will create and email you a PIN in time to file your invoice as long as we receive your request by noon EST tomorrow, March 2, 2018.

To request a PIN:
• Open a customer service case in EPC.
• Download the PIN Template from the PIN page on the USAC website, even if you only need one PIN.
• Complete a line on the template for each PIN you are requesting. Avoid adding a space at the beginning or end of each of your entries, and double-check your entries for accuracy.
• Attach the completed template to your customer service case and click Submit.

You can also call the Client Service Bureau (CSB) at 888-203-8100 for assistance.

 

2/26/2018FY2016 Extended Invoice Deadline is February 27


The 2/23/2018 issue of the News Brief announced that the extended invoice deadline for FY2017 recurring services is February 27. In fact, this is the extended invoice deadline for FY2016 recurring services. The online issue of the SL News Brief has been corrected.

2/23/2018News Brief Issued


The 2/23/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/21/2018Legacy System Outage Due to System Maintenance - February 23-24


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00 PM ET on Friday, February 23 through 10:00 AM ET Saturday, February 24 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

2/16/2018News Brief Issued


The 2/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/8/2018News Brief Issued


The 2/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/7/2018E-rate Productivity Center (EPC) Outages Due to System Maintenance: Sunday, February 11


The E-rate Productivity Center (EPC) will be unavailable from 3:00-7:00 a.m. and from 7:00-8:00 p.m. ET, Sunday, February 11 for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

2/2/2018News Brief Issued


The 2/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/26/2018News Brief Issued


The 1/26/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/22/2018New Videos Now Available in the Online Learning Library


The following videos have been added to the Online Learning Library:

 

1/19/2018News Brief Issued


The 1/19/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/19/2018Legacy System Outage Due to System Maintenance - January 19-20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00 PM ET on Friday, January 19 through 10:00 AM ET Saturday, January 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

1/12/2018News Brief Issued


The 1/12/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/9/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 14


The E-rate Productivity Center (EPC) will be unavailable from 7:00-11:00 p.m. ET, Sunday, January 14 for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

1/8/2018Legacy System Outage Due to System Maintenance - January 10


The following Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-10:00 p.m. ET on Wednesday, January 10 for system maintenance. We apologize for any inconvenience.

  • Category Two Budget Tool
  • Urban/Rural Lookup Tool
  • FCC Form 471 Display Tool (FY2015) 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

1/5/2018News Brief Issued


The 1/5/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

12/22/2017News Brief Issued


The 12/22/2017 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.