Schools and Libraries (E-Rate)

FY2018 Application Filing Window Is Now Closed*
*window closed on March 22, 2018 at 11:59 PM EDT

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1/15/2019Legacy System Outage Due to System Maintenance - January 15


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. ET on Tuesday, January 15 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

1/11/2019News Brief Issued


The 1/11/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/11/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: January 14-15


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Monday, January 14 at 8:00 p.m ET through Tuesday, January 15 at 1:00 a.m. ET for system maintenance. During this time, users will be unable to log in to and use EPC.

We apologize for any inconvenience.

1/9/2019E-rate Productivity Center (EPC) Outage Due to System Maintenance: January 13-14


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, January 13 at 7:00 p.m ET through Monday, January 14 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

1/7/2019USAC Is Open for Business As Usual; All Deadlines Remain in Effect


During the government shutdown, USAC will remain open for business as usual and all universal service deadlines remain in effect. Disbursements will continue to be issued by USAC. USAC events such as conference calls and webinars will take place as scheduled.

1/4/2019News Brief Issued


The 1/4/2019 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

12/22/2018News Brief Issued


The 12/22/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

12/21/2018Special Edition News Brief - FY2019 Application Filing Window Opens January 16, 2019


A Special Edition issue of the News Brief (12/21/2018) is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

12/21/2018Online Applicant Training Series Now Available


Today, we launched the first of a new online training series which provides an online, self-paced learning option for those program participants who were unable to attend our fall training events or who want a refresher. 

The online applicant training series is now available in our Online Learning Library. A service provider training series will be available in 2019. We encourage you to view the offerings in this series and let us know what you think by using the evaluation at the end of each training module.

12/20/2018E-rate Client Service Bureau Closed: December 24-25


In observance of the Christmas holiday, the Schools and Libraries (E-rate) Program’s Client Service Bureau (CSB) will be closed on Monday, December 24, 2018 and Tuesday, December 25, 2018. CSB will reopen Wednesday, December 26, 2018 for the regular hours of 8:00 a.m. to 8:00 p.m. ET.

12/20/2018Legacy System Outage Due to System Maintenance - December 20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-11:00 p.m. ET on Thursday, December 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

12/20/2018Call Center Holiday Hours


In observance of the Christmas and New Year’s Day holidays, the High Cost and Rural Health Care call center and the E-rate Client Service Bureau (CSB) will be closed on Monday, December 24, Tuesday, December 25, and Tuesday, January 1. Normal operating hours will resume following these dates from 8 a.m. to 8 p.m. ET.

The Lifeline Support Center will be closed Tuesday, December 25 and Tuesday, January 1. Normal operating hours will resume following these dates from 9 a.m. to 9 p.m. ET. 

12/17/2018Preparing for FY2019 - Webinar Recording Now Available


If you missed the Preparing for Funding Year (FY) 2019 webinar on December 12, 2018, you can use this link to register and watch a recording. This webinar was designed to help applicants and service providers prepare for the Funding Year 2019 application filing window. 

Recommended for: Applicants and service providers

E-rate Experience Level: All levels

12/14/2018Focus on Participant Experience


USAC is continuing its ongoing efforts to better serve E-rate participants by adding extra applicant and service provider support and implementing enhancements to improve the experience for the E-rate community. As the end of the calendar year approaches, while we are committed to addressing as many open participant issues as possible before 2019, we appreciate the E-rate community’s patience and cooperation as we work open cases.

 

Some of these open cases may require a change in reviewers once USAC transitions to its new vendor for E-rate business process operations later this month. All review activities, including program integrity assurance (PIA), appeals, funding commitment waves and payments, will continue during the transition.

 

USAC will reach out to E-rate participants that have active applications, invoices or post-commitment requests, to share additional information about any changes related to the transition to the new vendor. We will continue to share information with affected participants by email, especially if the transition to the new vendor will impact those participants’ open E-rate activities. For example, beginning in January, all open forms and requests (including invoices, appeals and post-commitment requests) will be assigned to new reviewers.

 

USAC is aware that some E-rate participants have open, inactive forms and requests pending with the program. These items will also transition to the new team and participants will receive outreach at a later time.

 

We appreciate the support and cooperation of the E-rate community as we work with our new vendor on these adjustments.

12/14/2018News Brief Issued


The 12/14/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

12/13/2018Legacy System Outage Due to System Maintenance - December 13


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-9:00 p.m. ET on Thursday, December 13 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

12/12/2018Focus on Participant Experience


In 2018, USAC improved the E-rate Program's operational efficiency by refining EPC to process applications more quickly and adjust to large volumes. As we look toward 2019, we will build on those advances with a steady focus on strengthening the E-rate participant experience.

 

We will serve participants better by adding extra applicant and service provider support, transitioning our E-rate business process operations and implementing enhancements to create a better experience for the E-rate community. USAC has expanded our participant support teams to ensure a smooth and orderly transition process with minimal impacts on the E-rate community.

 

E-rate participants with open applications, invoices or post-commitment requests will receive additional information to help guide them through the transition. USAC is working hard to address as many open participant issues as we can before the end of the year, and we appreciate the E-rate community's patience as we analyze and work open cases.

 

Most participants will not notice any changes in their E-rate experience during the transition and will see customer service improvements when it is complete.

12/12/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: December 16-17


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, December 16 at 7:00 p.m ET through Monday, December 17 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

12/7/2018News Brief Issued


The 12/7/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/30/2018News Brief Issued


The 11/30/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/29/2018Legacy System Outage Due to System Maintenance - November 29


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 6:00-8:00 p.m. ET on Thursday, November 29 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

 

NOTE: The E-rate Productivity Center (EPC) will not be affected by this maintenance.

11/28/20182018 E-rate Service Provider Training - December 3-5


USAC’s annual service provider trainings will take place at USAC’s office located at 700 12th Street NW, Suite 900, Washington, DC 20005 on December 3-5, 2018. For those of you joining us at USAC next week, here are a few tips and reminders to help you prepare for the training.

December 3 and December 5 are identical full-day trainings designed for participants of all proficiency levels; attendees should be registered for only one of these two trainings. December 4 is a half-day afternoon training specifically for beginner participants who want the very basics of the program. Attendees must attend the session(s) for which they are confirmed as registered. To reiterate, training dates and times are:

  • Monday, December 3: 9:00 a.m.- 4:30 p.m. (general session for all proficiency levels)
  • Tuesday, December 4: 12:30 p.m.- 4:30 p.m. (beginner session covering program basics)
  • Wednesday, December 5: 9:00 a.m.- 4:30 p.m. (repeat of general session for all proficiency levels)

Registration: Registration opens 30 minutes before the day’s training as noted above. Please bring a photo ID. The name on USAC’s registration records must match the name of the person who attends the training. We are at full capacity and will not be able to accommodate walk-in registrations.

Check-in Process:

  1. Enter the 12th Street lobby at 700 12th St. NW, Washington, DC 20005.
  2. Go to USAC’s registration desk in the lobby to check in and receive your name badge and training agenda. 
  3. Then, go to the security desk in the lobby to receive your security pass.
  4. A USAC representative by the elevators will guide you to the training event.

NOTE: If you are attending two days of training, you will need to check in with USAC and receive a security pass at the beginning of each day.

Download the Training Materials: Training materials are available on our website. We will be going paperless this year, and will not have printouts. Please plan accordingly.

Food: Attendees should make their own arrangements for meals. USAC will provide recommendations for nearby breakfast and lunch options within short walking distance, of which there are many.

We look forward to seeing you next week. For more information on our fall training events, please reference our 2018 Applicant & Service Provider Trainings page.

 

11/26/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: November 26


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Monday, November 26 from 3:00 p.m. - 5:00 p.m. ET for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

11/20/2018Updating Applicant Profiles - Webinar Recording Now Available


If you missed the Updating Applicant Profiles webinar on November 20, 2018, you can use this link to register and watch a recording.This webinar was designed to help applicants update their E-rate Productivity Center (EPC) profiles in preparation for the Funding Year 2019 application filing window. The presentation provides an introduction to entity profiles, including information about what profile data should be updated during the administrative window.

Recommended for: New applicants and applicants that want to review the basic elements of entity profiles and administrative window updates

E-rate Experience Level: Beginner

11/20/2018December Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In December, we will discuss how to prepare for the Funding Year (FY) 2019 application filing window.

 

Preparing for FY2019 – December 12, 2018 at 3:00 p.m. ETRegister Today

This webinar is designed to help applicants and service providers prepare for the FY2019 application filing window.

Recommended for: Applicants and service providers

E-rate Experience Level: All levels

11/19/2018E-rate Client Service Bureau Closed: Thursday, November 22 and Friday, November 23


In observance of the Thanksgiving holiday, the Schools and Libraries (E-rate) Program’s Client Service Bureau (CSB) will be closed on Thursday, November 22 and Friday, November 23. CSB will reopen Monday, November 26 for the regular hours of 8:00 AM to 8:00 PM ET.

11/16/2018News Brief Issued


The 11/16/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/16/2018FCC Releases FY2019 Eligible Services List


On November 16, 2018, in Public Notice DA 18-1173, the FCC released the Eligible Services List (ESL) for Funding Year (FY) 2019. Appendix A contains a list of commenters, and Appendix B contains the ESL itself.

11/16/2018Legacy System Outage Due to System Maintenance - November 16-17


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 9:00 p.m. ET on Friday, November 16 through 10:00 a.m. ET on Saturday, November 17 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

11/14/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: November 18-19


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, November 18 at 7:00 p.m ET through Monday, November 19 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

11/9/2018News Brief Issued


The 11/9/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

11/9/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: November 9-10


The E-rate Productivity Center (EPC) will be unavailable from Friday, November 9 at 8:00 p.m ET through Saturday, November 10 at 2:00 a.m. ET for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

11/2/2018News Brief Issued


The 11/2/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/26/2018News Brief Issued


The 10/26/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/25/20182018 Fall Webinars - Registration is Now Open


Join USAC for our live training webinarsthis fall. Our upcoming webinars will provide guidance on basic E-rate Productivity Center(EPC) navigation for new applicants, how to update an applicant profile, and how all program participants can prepare for the upcoming application filing window.   

 

October Webinar: EPC 101 for Applicants – October 25, 2018 at 3:00 p.m. EDT  
This webinar is designed to help new applicants become familiar with EPC. Click here to register.  

 

November Webinar: Updating Applicant Profiles - November 20, 2018 at 3:00 p.m. ET    
This webinar is designed to help applicants update their EPC profiles in preparation for the Funding Year (FY) 2019 application filing window. Click here to register.        

 

December Webinar: Preparing for FY2019 - December 12, 2018 at 3:00 p.m. ET    
This webinar is designed to help applicants and service providers prepare for the FY2019 application filing window. Click here to register.

10/24/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: October 25


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Thursday, October 25 from 3:00 p.m. - 5:00 p.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

10/19/2018News Brief Issued


The 10/19/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/18/2018Legacy System Outage Due to System Maintenance - October 19-20


The Schools and Libraries (E-rate) Program legacy systems will be unavailable from 8:00 p.m. EDT on Friday, October 19 through 2:00 a.m. EDT on Saturday, October 20 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. NOTE: The E-rate Productivity Center (EPC) will not be affected by this outage. We apologize for any inconvenience.

10/17/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: October 21-22


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, October 21 at 7:00 p.m EDT through Monday, October 22 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.

10/12/2018News Brief Issued


The 10/12/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/12/2018E-rate Productivity Center (EPC) *TRAINING SITE* Outage Due to System Maintenance: October 15


The E-rate Productivity Center (EPC) *TRAINING SITE* will be unavailable on Monday, October 15 from 4:00 p.m. - 5:30 p.m. EDT for system maintenance. During this time, users will be unable to log in to and use the training site. We apologize for any inconvenience.

10/11/20182018 E-rate Program Training Begins Next Week


USAC’s annual fall training starts on Monday, October 15, 2018 at USAC’s office located at 700 12th Street NW, Suite 900, Washington, DC 20005. For those of you joining us at USAC next week, here are a few tips and reminders to help you prepare for the training.

 

Registration: Please bring your registration confirmation with you along with a photo ID. We are at full capacity and will not be able to accommodate walk-in registrations. The name on the registration must match the name of the person who attends the training.

 

There is a three-step check-in process in the building lobby:

  1. Go to the security desk in the lobby to receive your security pass.
  2. After you receive your security pass, go to USAC’s registration desk in the lobby to check in and receive your name badge and training agenda.
  3. Find a USAC representative by the elevators to guide you to the training event.

NOTE: If you are attending both days of training, you will need to request a security pass and check in at the beginning of each day.

 

Download the Training Materials: Training materials are available on our website. We will be going paperless this year, and will not have printouts. Please plan accordingly.

 

Food: Attendees should make their own arrangements for meals. USAC will provide recommendations for nearby breakfast and lunch options within walking distance.

 

We look forward to seeing you next week. For information on other fall training events, please reference our 2018 Applicant & Service Provider Trainings page.

10/10/2018October Webinar - Registration is Now Open


Join USAC for the monthly E-rate Program webinar. In October, we will discuss the E-rate Productivity Center (EPC).

 

E-rate Productivity Center (EPC) 101 for Applicants – October 25, 2018 at 3:00 p.m. EDTRegister Today

This webinar is designed to help new applicants become familiar with the E-rate Productivity Center (EPC). EPC is the account and application management portal for the E-rate Program. Program participants use this tool to manage program processes, receive notifications and to contact customer service. In this webinar, you will learn about basic navigation in EPC, including logging in for the first time.

10/5/2018News Brief Issued


The 10/5/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

10/1/2018New Invoice Deadline Extension Tool Now Available in EPC


In last week's SL News Brief, we noted that we were working on a new invoice deadline extension tool in the E-rate Productivity Center (EPC).

The new EPC invoice extension deadline tool is now available. Applicants, consultants, and service providers will be able to request invoice deadline extensions for their Funding Request Numbers (FRNs) for Funding Year (FY) 2016 and forward by using the new tool.

As a reminder, program participants will use the existing legacy tool (the tool that applicants and service providers can access through the online BEAR Form) to request invoice deadline extensions for FRNs from FY2015 and previous funding years.

Visit the Invoice Deadline Extensions page for more information.

9/28/2018News Brief Issued


The 9/28/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/25/2018Invoice Deadline Extension Tool Update


In last week's SL News Brief, we noted that we were working on a new invoice deadline extension tool in the E-rate Productivity Center (EPC). The new EPC tool will be used to request invoice deadline extensions for Funding Request Numbers (FRNs) for funding years after Funding Year (FY) 2015. Over the weekend, we removed the legacy tool option for submitting extension requests for post-FY2015 FRNs.

The existing legacy tool (the tool accessed through the online BEAR Form) can be used to request invoice deadline extensions for FRNs from FY2015 and previous funding years. 

The new EPC tool will be available October 1.You can submit an invoice deadline extension request by opening a customer service case in EPC this week, but we suggest that you wait for the new EPC tool. (We will not be able to process those requests until the new EPC tool becomes available.)

 

9/21/2018News Brief Issued


The 9/21/2018 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

9/19/2018E-rate Productivity Center (EPC) Outage Due to System Maintenance: September 23-24


The E-rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, September 23 at 7:00 p.m EDT through Monday, September 24 at 1:00 a.m. EDT for monthly system maintenance. During this time, users will be unable to log in to and use EPC. 

We apologize for any inconvenience.