The Schools and Libraries (E-rate) Program team is here to help you every step of the way.
Program participants can receive assistance with program questions, problems, and system issues by calling (888) 203-8100 Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
Program participants can also receive assistance through EPC by filing a customer service case. New users should call CSB at the number above to set up a new user account.
For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC web page.
Universal Service Fund contributors and service providers can go to the Contributors Contact Us page for additional assistance.