Invoicing is the last step of the application process. Once the service provider has received and reviewed the HCP Support Schedule (HSS), the service provider should credit the applicant, then log in to My Portal and submit an online invoice to USAC. After the online invoice is submitted, it will be processed within 24 hours.
Service providers may submit online invoices to USAC on a rolling basis through My Portal. The first invoice may be cumulative (beginning of approved funding up to the previous month), but service providers may not invoice ahead. Beginning on October 1, invoices may only be submitted online.
Invoices are paid twice each month. Invoices submitted between the first through the 15th of the month will be processed by the 20th of the month; invoices submitted between the 16th through the 31st of the month will be processed by the fifth of the following month (barring weekends and holidays, whereupon, the disbursement date will be on the next business day).
The date the invoice is approved by USAC will be used to determine when the invoice will be processed.
Service providers should submit invoices for Funding Year (FY) 2012 and FY2013 Funding Request Numbers (FRNs) through My Portal. FRNs from FY2011 and earlier must be submitted on paper.
The online invoice status report is sent to the service provider point of contact (POC) within 24 hours of invoice submission. The report explains which invoiced line items were accepted and denied (if any), and includes the:
If you have any questions concerning invoice denial codes or invoice submissions, contact the RHC Help Desk at (800) 453-1546 or via email before submitting your invoice.