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COVID-19 Response

COVID-19 Response

USAC and the FCC continue to take action to ensure that consumers have access to the connectivity services they need during the COVID-19 pandemic. The Lifeline Support Center remains fully operational.

On June 30, 2022, the Bureau released a waiver temporarily extending only the previous Lifeline waivers of the recertification and reverification requirements through September 30, 2022 for Tribal subscribers. This means that recertification and reverification requirements are on hold for all Tribal subscribers.

For all other Lifeline subscribers, beginning July 1, 2022:

  • USAC will resume recertification activity. Affected subscribers will only be recertified once in calendar year 2022, and affected service providers will receive more information separately.
  • USAC will resume reverification activity. Affected service providers will receive more information separately.
  • Required de-enrollments of any existing subscribers will occur as needed.
  • USAC will resume outreach for subscribers to confirm eligibility.
  • Consumers who qualify for Lifeline through their income must submit the required documentation to verify their income meets Lifeline’s eligibility criteria.
  • Consumers living in rural areas on Tribal lands must provide supporting documentation required to complete their Lifeline application, and must have a qualified National Verifier application before their service provider can enroll them in NLAD and claim them for reimbursement.

USAC will no longer accept driver’s licenses or state identification cards that have expired, when needed to complete any applications.

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