FAQs

No. Any effort to recertify a subscriber outside of their 60-day recertification window is not valid. However, if a subscriber is de-enrolled but you believe they are still eligible for Lifeline, you may enroll them again as a new Lifeline subscriber.

No. Subscribers must recertify using one of the three methods (paper form, web portal, IVR) offered by USAC or they will be automatically de-enrolled after their 60-day window.

Yes. Any subscriber that does not successfully recertify by the end of their 60-day window will be automatically de-enrolled from NLAD 5 business days after the end of their 60-day window.

You can’t. The “Anniversary Date” is not an editable field in NLAD. It is automatically generated based on the subscribers’ transactional history. In most cases, the subscriber’s anniversary date is every 12 months after the service initiation date.

Yes. The Recertification Subscriber Status Report in NLAD will be updated daily to show which subscribers currently undergoing recertification have successfully recertified.

USAC will automatically de-enroll subscribers that do not successfully recertify within their 60-day window. However, carriers are responsible for making any necessary updates to a subscriber’s information in NLAD after recertification.

Until a subscriber has successfully recertified, there is no limit to the number of times a subscriber may attempt to recertify within the established 60 day response period.

If a subscriber lost or did not receive their recertification form, first verify they are part of an active recertification batch by referencing the Recertification Subscriber Status Report in NLAD. If the subscriber is part of an active recertification batch, you can direct them to the web portal or the IVR to recertify.

Yes, USAC encourages service providers to educate their subscribers about who USAC is, why we are reaching out to them, and our recertification process. However, we discourage you from providing exact dates as these dates are subject to change.