COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.


USAC - Elected Recertification

Q1: After the 60-day recertification window expires, are we able to recertify those subscribers that missed the window?
Q2: If USAC is unsuccessful, can I recertify my subscribers directly?
Q3: Will USAC automatically de-enroll my failed subscribers from NLAD?
Q4: How do I change the anniversary date of a subscriber?
Q5: Can I receive live subscriber status updates?
Q6: What updates need to be made in NLAD after recertification and who is responsible for making those updates? USAC?
Q7: How many opportunities will a subscriber have to recertify? If they fail one attempt, can they try again?
Q8: What do I do if a subscriber says they lost or did not receive their form?
Q9: Should I outreach to subscribers in advance of USAC’s process?