Third Party Identity Verification (TPIV) Resolution
When a consumer’s identity cannot be verified through Third Party Identity Verification (TPIV), NLAD will generate specific error messages regarding the reason for the TPIV failure.
Possible error messages are:
|TPIV_FAIL_IDENTITY_NOT_FOUND||The consumer’s identity could not be found.||Submit documentation verifying the consumer’s first and last name, date of birth, and last four digits of SSN or Tribal ID.|
|TPIV_FAIL_NAME_SSN4||The consumer’s full name and/or SSN4 could not be validated.||The consumer’s full name and/or SSN4 could not be validated.|
|TPIV_FAIL_DOB||The consumer’s date of birth could not be validated.||Submit documentation verifying the consumer’s first and last name and date of birth.|
|TPIV_FAIL_DECEASED||The consumer is identified as deceased.||Confirm the consumer is living by submitting acceptable documentation dated within the previous three months.|
To address TPIV errors, service providers must work with the consumer to resolve the error through the National Verifier, following the documentation guidelines.