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Third Party Identity Verification (TPIV) Resolution

When a consumer’s identity cannot be verified through Third Party Identity Verification (TPIV), NLAD will generate specific error messages regarding the reason for the TPIV failure.

Possible error messages are:

Error Code Description Resolution
TPIV_FAIL_IDENTITY_NOT_FOUND The consumer’s identity could not be found. Submit documentation verifying the consumer’s first and last name, date of birth, and last four digits of SSN or Tribal ID.
TPIV_FAIL_NAME_SSN4 The consumer’s full name and/or SSN4 could not be validated. The consumer’s full name and/or SSN4 could not be validated.
TPIV_FAIL_DOB The consumer’s date of birth could not be validated. Submit documentation verifying the consumer’s first and last name and date of birth.
TPIV_FAIL_DECEASED The consumer is identified as deceased. Confirm the consumer is living by submitting acceptable documentation dated within the previous three months.

To address TPIV errors, service providers must work with the consumer to resolve the error through the National Verifier, following the documentation guidelines.