USAC Elected Recertification

Service providers may elect USAC to conduct the rolling recertification process on their behalf. There is no fee to elect USAC.

Overview

The USAC-elected recertification process starts 90 days before a subscriber’s anniversary date in the National Lifeline Accountability Database (NLAD). USAC’s process will comply with the Lifeline recertification rules.

Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report, which will be available in NLAD.

Subscribers will have a 60-day window to successfully recertify their Lifeline benefit. Failure to self-certify during this time will result in automatic de-enrollment.

The chart below provides a high-level overview of the USAC- elected recertification process:

 

 

USAC- Elected Recertification Process

A walkthrough of the USAC-elected recertification process can be found below:

  1. Recertification Reports Populate in NLAD
    • Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report that will be available in NLAD.
  2. Self-Certification Window (60 Day Window) Opens
    • The initial mailing to subscribers to initiate the recertification window will include:
      • A letter notifying them of their recertification requirement (English & Spanish)
      • A barcoded copy of FCC Form 5630 Annual Recertification Form (English & Spanish)
    •  This mailing will be sent approximately 90 days before the subscriber’s Anniversary Date.
  3. Automatic De-enrollment
    • If a subscriber does not successfully recertify within their 60-day window, USAC will notify the subscriber via mail within 2-3 business days after a subscriber’s window closes and will be automatically de-enrolled from NLAD five (5) business days after the conclusion of their recertification window.
    • After the de-enrollment has occurred, NLAD will send an automated email to notify the service provider and the Failed Recertification De-enroll Report will be updated.

Recertification Timeline

The USAC-elected recertification process will start 90 days before a subscriber’s anniversary date in NLAD. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day.

The chart below provides a high-level overview of the USAC- elected recertification timeline:

high-level overview of the USAC elected recertification timeline

 

Self-Certification Window

USAC will conduct outreach to subscribers undergoing the USAC-elected recertification process and require that they recertify using one of the three available methods.

Subscribers will receive an initial notice informing them that they are due for recertification. This mailing will be sent approximately 90 days before the subscriber’s anniversary date.

Subscribers will need to recertify using one of the three methods below:

 

Three ways to recertify

Paper Recertification Form

  • Subscribers who are undergoing the USAC- elected recertification process will receive a barcoded version of Form 5630 from USAC to submit via mail.
  • Subscribers will not receive written notice that their form was received, however, they will be able to call the Lifeline Support Center for their status or the service provider can access this information via the Recertification Subscriber Status Report in NLAD.
  • A mailed notification will be sent shortly after the successful recertification attempt.

Interactive Voice Response (IVR)

  • Subscribers can complete recertification through an interactive voice response (IVR) system. This process will take approximately 10 minutes to complete.
  • The subscriber will find out immediately whether they pass/fail.
  • Subscribers will need their Application ID (provided on the recertification letter) to enter the IVR.
  • The application ID is also available on the Recertification Subscriber Status Report in NLAD.

Recertify Online

  • Subscribers can recertify online via the National Verifier web portal (Overview of the web portal can be found here). Instructions for recertifying online are provided on letter to the subscriber.
  • Subscriber finds out immediately whether they pass/fail.

Recertification Reminders

During the 60-day period, subscribers may receive up to three (3) robo-calls and a reminder postcard. Subscribers will receive scheduled reminders until they successfully recertify.

Robo-calls inform subscribers:

  • That it is time to recertify their benefit,
  • Of their deadline to recertify, and
  • That they can continue immediately to recertify using the IVR, recertify online (URL provided), or complete and return the mailed recertification form.

Special Considerations

Obligation to Check Databases: Some states require service providers to first attempt confirming Lifeline eligibility via a database before contacting the subscribers directly. USAC will not be checking databases prior to mailing the recertification letters. USAC will recertify every subscriber listed in NLAD for the participating SAC; no partial lists are permitted. If this situation puts your company in violation of your state’s law, email us to cancel your USAC-recertification election.

More Questions

View our USAC-Elected Recertification FAQs here.