National Verifier Training and Support

National Verifier Training and Support

An overview of the National Verifier can be found here .

USAC will offer a series of National Verifier training sessions and office hours to help service providers prepare to use the National Verifier.

Upcoming Training

Date Course Name Access Course

January 7, 2020
3:00 – 4:00 PM ET

National Verifier Training 1 (NV for Newcomers) – December 2019 Launch
This training introduces newcomers to the National Verifier. Trainees will learn more about why we are moving to the National Verifier, what the system is, the difference between a soft launch and full launch, and what they should do to prepare. We will have an open phone line during a portion of this training.

Register

January 14, 2020
3:00 – 4:00 PM ET

National Verifier Training 2 (NV System Overview) – December 2019 Launch
This training provides a high-level system overview of the National Verifier. Trainees will learn more about the National Verifier system and how to get set up in the test environment.

Register

January 21, 2020
3:00 – 4:00 PM ET

National Verifier Training 3 (Application Submission Process) – December 2019 Launch
This training provides a high-level overview of the application submission process through the National Verifier, submitting paper applications, and eligibility checking.

Register

January 23, 2020
3:00 – 4:00 PM ET

National Verifier Office Hours 1 – December 2019 Launch
This training is an open forum for service providers to ask questions about the first three training sessions (NV for Newcomers, System Overview, and Application Submission Process).

Register

January 28, 2020
3:00 – 4:00 PM ET

Recertification Training – June 2019 Launch
This training focuses on the National Verifier recertification process for the June 2019 launch group.

Register

February 6, 2020
3:00 – 4:00 PM ET

National Verifier Training 4 (Correcting Eligibility Errors) – December 2019 Launch
This training focuses on the processes to correct eligibility errors in the National Verifier and document submission. Trainees will learn all of the potential errors they may encounter and how to resolve them.

Register

February 18, 2020
3:00 – 4:00 PM ET

National Verifier Training 5 (Using the National Verifier without Portal Access) – December 2019 Launch
This training provides a high-level overview of program rules and how service providers can work with consumers without the service provider portal.

Register

February 25, 2020
3:00 – 4:00 PM ET

National Verifier Office Hours 2 – December 2019 Launch
This training provides an open forum for the December 2019 launch providers to ask questions about the soft launch of the National Verifier.

Register

Previous Training

Date Course Name Access Course

October 8, 2019
3:00 – 4:00 PM ET

Consumer Advocate Training
This training provides a high-level overview of how consumer advocates can support consumers as they transition to the National Verifier. This training is open to all consumer advocates.

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October 14, 2019
3:00 – 4:00 PM ET

National Verifier Carrier API Training – Phase 2
This training will provide an overview of the dispute resolution workflow within the National Verifier Carrier API.

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October 21, 2019
3:00 – 4:00 PM ET

National Verifier Office Hours 1 – June 2019 Launch
This training focuses on the National Verifier full launch for service providers in the June 2019 launch. This training is open to all service providers who are currently in the National Verifier.

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October 22, 2019
3:00 – 4:00 PM ET

National Verifier Training 1 – October 2019 Launch
This training introduces newcomers to the National Verifier. Trainees will learn more about what the National Verifier is, the difference between a soft launch and full launch, and what they should do to prepare. Only service providers in the October 2019 launch should attend this training.

View

October 24, 2019
3:00 – 4:00 PM ET

National Verifier Office Hours 2 – June 2019 Launch
This training focuses on the National Verifier full launch for service providers in the June 2019 launch. This training is open to all service providers who are currently in the National Verifier.

View

October 31, 2019
3:00 – 4:00 PM ET

National Verifier Training 2 – October 2019 Launch
This training provides a high-level system overview of the National Verifier. Trainees will learn more about the National Verifier system, recertification/reverification and all of the available resources. Only service providers in the October 2019 launch should attend this training.

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November 5, 2019
3:00 – 4:00 PM ET

National Verifier Training 3 – October 2019 Launch
This training provides a high-level overview of the application submission process through the National Verifier, submitting paper applications and eligibility checking. Only service providers in the October 2019 launch should attend this training.

View

November 7, 2019
3:00 – 4:00 PM ET

National Verifier Office Hours – Carrier API (Phase 2) 
This training is an open forum for carriers to ask questions regarding phase 2 of the Carrier API implementation.

View

November 12, 2019
3:00 – 4:00 PM ET

National Verifier Office Hour 1– October 2019 Launch
This training is an open forum for carriers to ask questions regarding application submission process through the National Verifier, submitting paper applications and eligibility checking.

View

November 14, 2019
3:00 – 4:00 PM ET

National Verifier Training 4 – October 2019 Launch
This training focuses on the processes to correct eligibility errors in the National Verifier and document submission. Trainees will learn all of the potential errors they may encounter and how to resolve them. Only service providers in the October 2019 launch should attend this training.

View

November 19, 2019
3:00 – 4:00 PM ET

National Verifier Training 5 – October 2019 Launch
This training focuses on how to effectively utilize the National Verifier pre-production environment and update consumer addresses in NLAD using the National Verifier workflow for service providers in the October 2019 launch. Only service providers in October 2019 launch should attend this training.

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Additional National Verifier webinars and training sessions can be found on USAC’s Learn page.