COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

National Verifier December 20th 2019 Launch

USAC will partner with the NLAD Opt-Out states (California, Oregon, and Texas) to strengthen ties with the Lifeline National Verifier. These states manage their own comprehensive Lifeline eligibility verification and duplicate checking processes as independent, objective third parties.

December 20th 2019 Launch

California, Oregon, and Texas will continue to manage their comprehensive Lifeline eligibility verification processes, but with the addition of a greater partnership between the states and USAC to strengthen program integrity.

The National Verifier will operate in these three states by using state eligibility data to validate eligible telecommunications carriers’ (ETCs’) claims for federal Lifeline support and will perform reviews of state eligibility information and documentation to ensure that state eligibility determinations are made in accordance with the Commission’s rules.

Enhanced Program Integrity Efforts

Beginning with the December data month, USAC will rely upon data provided by the states to ensure that claims for federal Lifeline reimbursement are accurate.

Please note that carriers will continue to file and certify their own claims in the Lifeline Claims System (LCS). USAC may reject a claim if it cannot be substantiated by state data, and the carrier will have to refile. We encourage carriers to file early so any issues can be identified quickly.

National Verifier Applications

In the limited instances where a state does not verify the eligibility of subscribers, and service providers have been performing such processes, the National Verifier will assume responsibility for eligibility verification as it has in other states.  The National Verifier will be available to carriers in these subgroups as described below.

California

  • Starting Friday, December 20 service providers will be able to use the National Verifier service provider portal or send paper applications and supporting documentation to qualify broadband-only consumers on an optional basis. During the soft launch period, service providers can continue using their legacy eligibility checking procedures for broadband-only consumers if they choose.
  • Once a broadband-only consumer is successfully qualified, the service provider will enroll the consumer in NLAD as is done today.
  • Starting Friday, December 20 service providers should not start any new 2019 recertification batches for broadband-only consumers. Any recertification batches that are already underway for broadband-only consumers must be completed.
  • For all other consumers, the use of the existing state process is required.

Oregon

  • Starting Friday, December 20 providers will be able to use the National Verifier service provider portal or send paper applications and supporting documentation to qualify consumers living on Tribal lands for the program on an optional basis. During the soft launch period, service providers can continue using their legacy eligibility checking procedures for consumers living on Tribal lands if they choose.
  • Once a consumer living on Tribal lands is qualified, the service provider will go to the state to enroll them in Lifeline as is done today.
  • Starting Friday, December 20 service providers should not start any new 2019 recertification batches for consumers living on Tribal lands. Any recertification batches that are already underway for consumers living on Tribal lands must be completed.
  • For all other consumers, the use of the existing state process is required.

Texas

  • For all consumers, the use of the existing state process is required.