The resources provided below include definitions, samples, templates, information about uploading data, and more. Please review them and submit any questions via email to NLAD Support.
We know that users have many questions regarding how to properly input data into NLAD to avoid receiving error messages or having your file rejected. The best way to start is to use the NLAD Input Template. This CSV file has been formatted so that all you need to do is input your data.
For an example of a completed NLAD Input Template, review the sample input file above. This file sample is completed for three different subscribers under the same SAC.
Here are a few more resources that will come in handy while filling in the template and uploading it into NLAD:
As NLAD has evolved, we have received questions from users and try to answer each question on our NLAD Frequently Asked Questions (FAQs) webpage. For access to recordings of past NLAD Connectivity Workshop webinars, NLAD instructional videos, and more visit the Lifeline Program Online Learning Library.
Carriers in California servicing Lifeline customers receiving broadband-only support must use NLAD to check for duplicate subscriptions. In addition, carriers will also need to verify subscriber eligibility directly (i.e. program eligibility or income eligibility) for Lifeline broadband-only subscribers in NLAD. Carriers need to verify the Lifeline broadband-only subscribers' eligibility prior to entering their information in NLAD.
California carriers must continue to use California 's enrollment process, including its duplicates check, for Lifeline subscribers with voice-only or bundled (i.e., voice and broadband) services.
Steps for entering Lifeline broadband-only subscribers: