A benefit transfer is when one service provider transfers a subscriber's Lifeline Program benefit from another service provider. The benefit transfer must be at the request of the subscriber. The subscriber's new service provider initiates the transaction in NLAD on the subscriber's behalf.
Prior to initiating a benefit transfer in NLAD, the service provider must obtain the consent of the subscriber and obtain proper documentation of consent.
To initiate the transfer, obtain a new, completed application form, review proof of eligibility, and send the subscriber either a paper or electronic consent request.
The subscriber's affirmative consent must include the following:
Keep a record of the subscriber's affirmative consent in accordance with the FCC's record retention rules.
After gaining the consent of the subscriber, log into NLAD and select "Transfer NLAD Benefit" from the menu. Enter all required information and select the "Transfer Benefit" button.
If the benefit transfer is a success, NLAD will:
If the benefit transfer fails, the NLAD user will see error codes and messages defining the reason for failure, and the process will end. In the case of a benefit transfer failure, the subscriber will stay active in NLAD under its previous service provider.