Lifeline

National Lifeline Accountability Database (NLAD)

The National Lifeline Accountability Database (NLAD) allows service providers to check on a real-time, nationwide basis whether a consumer is already receiving a Lifeline Program-supported service. Service providers can only claim reimbursement for Lifeline subscribers that are enrolled in NLAD.

Access NLAD and the LCS by clicking the "Log In" button.

  Log In

Need help with your username or password? Please contact your company administrator.

User Information

System Maintenance

Maintenance Schedule: Dates when NLAD is scheduled for system maintenance, and release notes for each version of NLAD.

Help and Updates

The NLAD Bulletin provides email notices about system maintenance and updates. Sign up in the Subscription Center  (select "NLAD Bulletin").

Join us for Lifeline Program Webinars for updates about the Lifeline Program. Please submit any questions to NLAD Support.

Keep NLAD Up-to-Date

Service providers in most states are required to query NLAD prior to enrolling a subscriber in the Lifeline Program to confirm the subscriber’s household is not already receiving Lifeline-supported service. Prior to querying NLAD, obtain the subscriber’s consent to transmit their personal information (per the rules). Upon enrolling a new Lifeline subscriber, service providers must record the enrollment in NLAD. Reimbursement is not available for subscribers that are not recorded in NLAD.

For existing subscribers, service providers must update NLAD within ten (10) business days of receiving any change to the subscriber’s information, for example, change of address or name change.

When a service provider de-enrolls a subscriber from Lifeline, NLAD must be updated within one (1) business day.