NLAD, National Verifier, and LCS Scheduled System Maintenance, November 16
The National Lifeline Accountability Database (NLAD), National Verifier, and the Lifeline Claims System (LCS) will be unavailable for use due to scheduled system maintenance starting Friday, November 16 at 10 p.m. until Saturday, November 17 at 2 a.m. ET.
NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.
Additional National Verifier Pre-Prod Scheduled System Maintenance, November 16
The National Verifier pre-production environment will be unavailable for use starting Friday, November 16 at 3 p.m. until 5 p.m. ET.
The National Verifier's pre-production environment will not be available for use during this time.
Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.
After this outage, users will be able to test the collection of latitude and longitude coordinates to resolve AMS failures in the pre-production environment. On Tuesday, December 4, National Verifier users will see this change in the production environment and must provide latitude and longitude coordinates to resolve AMS failures for online applications.
National Verifier Scheduled System Maintenance, November 27
The National Verifier will be unavailable due to scheduled system maintenance starting Tuesday, November 27 at 8 p.m. until 10 p.m. ET. Certain functionality in NLAD will also be impacted.
The National Verifier’s pre-production and production environments will not be available for use during this time.
Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production and production environments. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.
Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.
Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.
We apologize for the inconvenience that this disruption may have caused.
Today, the FCC and USAC announced the launch of the National Verifier in five additional states and one territory beginning Monday, October 15:
At that time, service providers in the states and territory can begin using the National Verifier to determine subscriber eligibility. During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.
About the National Verifier
The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.
Service providers who do business in any of the states or territory listed in this bulletin who did not receive an email about National Verifier training schedule for Launch 2 should email LifelineProgram@usac.org to be added to the National Verifier Launch 2 training list (this is different from the initial launch states training list).
Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.
USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center.
USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.