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2/19/2019Reminder: Upcoming Scheduled System Maintenance


Reminder: Upcoming Scheduled Pre-Production Maintenance, February 20

The National Verifier pre-production environment will be unavailable due to scheduled system maintenance starting Wednesday, February 20 from 3 p.m. to 5 p.m. ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the pre-production environment. NLAD and National Verifier production environments will also be available for use.

Reminder: Upcoming Scheduled System Maintenance, February 22

NLAD, National Verifier, and Lifeline Claims System (LCS) will be unavailable due to February's monthly maintenance starting Friday, February 22 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

2/15/2019Upcoming Scheduled System Maintenance


The National Verifier pre-production environment will be unavailable due to scheduled system maintenance starting Wednesday, February 20 from 3 p.m. to 5 p.m. ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the pre-production environment. NLAD and National Verifier production environments will also be available for use during this time.

2/7/2019Rescheduled: Upcoming System Maintenance


The National Lifeline Accountability Database (NLAD) and National Verifier production environments will be unavailable for use due to scheduled system maintenance starting Wednesday, February 13 from 9 p.m. to 1 a.m. ET. This outage was previously scheduled for January 31. 

NLAD and National Verifier pre-production environments will be available for use during this time. There will no longer be a pre-production outage.



2/5/2019FCC and USAC Announce Upcoming Launch Dates


The FCC and USAC announced upcoming launch dates for the Lifeline National Verifier in Public Notice DA-19.43.

Upcoming Launch Dates:

  • February Soft Launch (February 6, 2019)
  • March Full (Hard) Launch (March 5, 2019) for states soft launched on December 4, 2018

February Soft Launch

The Lifeline National Verifier will soft launch in the following states, territories, and the District of Columbia on Wednesday, February 6.

  • Alaska
  • American Samoa
  • District of Columbia
  • Delaware
  • Maine
  • Northern Mariana Islands
  • Rhode Island
  • U.S. Virgin Island

During the soft launch, service providers in the February Launch can begin using the National Verifier to determine subscriber eligibility through the service provider portal at www.CheckLifeline.org/SPportal or by sending paper forms to the Lifeline Support Center. Service providers can continue using their legacy eligibility checking procedures during this time.

March 2019 Full (Hard) Launch for States Soft Launched December 4, 2018

The FCC and USAC also announced that the Lifeline National Verifier will fully (hard) launch in the December 2018 Launch states: Missouri, North Carolina, Pennsylvania, and Tennessee on Tuesday, March 5, 2019. At that time, service providers in those four states must check all Lifeline applicants’ eligibility through the National Verifier.

At the full (hard) launch, consumers who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

Visit the December 2018 Launch page and February 2019 Launch page for more information specific to these launches.

2/5/20192019 Federal Poverty Guidelines Updated


The 2019 Federal Poverty Guidelines were released by the U.S. Department of Health & Human Services (HHS) on January 11. Consumers qualify for Lifeline if their gross annual household income is 135% or less than the Federal Poverty Guidelines. Both the National Verifier web portal application and paper application are updated to reflect 135% of the 2019 guidelines.

Service providers have 30 days from today, Tuesday, February 5, 2019, to update their forms and systems. Service providers that have state-issued forms should follow their state's guidance.

1/29/2019Canceled: Upcoming Scheduled System Maintenance


The outages impacting National Lifeline Accountability Database (NLAD) and National Verifier scheduled for January 30 and January 31 have been canceled. NLAD and National Verifier pre-production and production environments will be available during these times.

This maintenance will be rescheduled and USAC will notify service providers of the updated dates.




1/28/2019Reminder: Upcoming Scheduled System Maintenance


Extended: Scheduled Production Maintenance Thursday, January 31

The National Lifeline Accountability Database (NLAD) and National Verifier production maintenance will require additional time. NLAD and National Verifier production environments will now be unavailable due to scheduled system maintenance starting Thursday, January 31 from 9 p.m. until 1 a.m. ET.

NLAD and National Verifier pre-production environments will be available for use during this time.

Reminder: Scheduled Pre-Production Maintenance Wednesday, January 30

NLAD and National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Wednesday, January 30 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier production environments will be available for use during this time.

1/28/2019Lifeline Program Newsletter - January 2019


The January 2019 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

January headlines:

  • National Verifier Second Full Launch
  • National Verifier Outreach Lists
  • FCC Resumes Operations
  • New Features Introduced to Companies Near Me Tool
  • FCC Form 555 due January 31, 2019
  • 2019 Federal Poverty Guidelines Published
  • Common Audit Finding
  • Webinar on February 13: Common Audit Findings

1/27/2019RESOLVED: Lifeline Support Center Live Telephone Support Outage


Update 4:55 PM ET: USAC has resolved the telephone issues with the Lifeline Support Center. All support features are now available for consumers and service providers.

________________________________________________________________________________

The Lifeline Support Center is experiencing a system outage that prevents customer service agents from providing live telephone support. National Verifier processes, including manual review of Lifeline applications, are not affected.


Consumers can still access the features of the Lifeline IVR. Consumers and service providers who need Lifeline support during the outage should email LifelineSupport@usac.org.


USAC is working to restore live agent support to the Lifeline Support Center. We apologize for the inconvenience.

1/25/2019Reminder: FCC Form 555 due January 31, 2019


FCC Form 555 (Annual Lifeline ETC Certification Form) is due Thursday, January 31, 2019 to USAC, state regulatory commissions, and the FCC. All Lifeline service providers are required to file one FCC Form 555 per study area code (SAC).

The form must be completed and submitted using USAC's E-File system (USAC recommends using E-File in Chrome, Firefox, or Internet Explorer 10). Bulk upload and single-form entry options are both available.

Available FCC Form 555 resources include:
  • The FCC Form 555 instructions, including how service providers in National Verifier states must complete the form, and bulk upload template are on the Lifeline Program Forms page
  • The December FCC Form 555 webinar, which includes a walk-through of the form
  • How to account for subscribers covered under hurricane relief orders
  • E-File login help: email us at customersupport@usac.org
  • Additional help: email us at Form555@usac.org  

1/25/2019NLAD Security Update: March 2019


NLAD is upgrading its security settings. Beginning Thursday, March 7, 2019, NLAD will no longer accept TLS 1.0.

From March 7 onward, NLAD API and web users must use TLS 1.1 or 1.2. Service providers will receive an error when attempting to perform transactions in NLAD if they do not make the change by March 7.

1/24/2019Schedule Adjustment: Pre-Production Maintenance on January 30


There will be no outage on Monday, January 28. The National Lifeline Accountability Database (NLAD) and National Verifier pre-production maintenance has changed from Monday to Wednesday, January 30 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier pre-production environments will be unavailable during this time. NLAD and National Verifier production environments will be available for use during this time.

1/16/2019Upcoming System Maintenance, January 18


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

1/15/2019National Verifier Hard Launches in Second Launch States and Territory


Today, Tuesday, January 15, the Lifeline National Eligibility Verifier (National Verifier) hard launched in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota. Service providers in these states and territory must use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them in the program. Consumers in these states and territory can apply for Lifeline directly through the National Verifier online consumer portal at www.CheckLifeline.org or by mailing a paper application to the Lifeline Support Center.

The full launch of the National Verifier in these states and territory is an important step towards improving the Lifeline consumer experience and program integrity. USAC is working diligently with states, territories, federal and tribal partners to bring more consumers into the National Verifier.

To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page. 

1/11/2019January Scheduled System Maintenance


January Scheduled System Maintenance

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

The 2019 monthly maintenance schedule is now available on the NLAD Maintenance Schedule page.

Scheduled System Maintenance Monday, January 28

NLAD and National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Monday, January 28 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier production environments will be available for use during this time.

Scheduled System Maintenance Thursday, January 31

NLAD and National Verifier production environments will be unavailable due to scheduled system maintenance starting Thursday, January 31 from 9 p.m. until 12 a.m. ET.

NLAD and National Verifier pre-production environments will be available for use during this time.

1/8/2019National Verifier System Maintenance, January 13


Users may be unable to complete applications in the National Verifier pre-production and production environments on Sunday, January 13 at 8 p.m. ET due to a system restart. This potential service disruption is expected to last no longer than 15 to 30 minutes. 

After the 30 minute window, users should be able to access National Verifier functionalities as normal.

12/21/2018Lifeline Program Newsletter - December 2018


The December 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

December headlines:

  • FCC and USAC Announce National Verifier Full Launch Date for Launch 2 States and Territory
  • National Verifier Live in Four Additional States
  • National Verifier Outreach Lists - Sign up for Future Launch Information
  • FCC Form 555 Updates and Reminders
  • 2019 Webinar Schedule Now Available


12/13/2018Hard Launch Date for Second Launch States


Today, Thursday, December 13 the FCC and USAC announced that the Lifeline National Eligibility Verifier (National Verifier) will fully launch in the second launch states and territory on Tuesday, January 15, 2019. Beginning on that date, service providers in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota must use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them in the program.

At full launch of the National Verifier, consumers in those five states and one territory who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page. 

12/11/2018NLAD December Monthly Maintenance Canceled


The National Lifeline Accountability Database (NLAD) December maintenance was canceled. Users will be able to access NLAD pre-production and production environments on Friday, December 14 as usual.

11/27/2018FCC and USAC Announce National Verifier Third Launch


On Tuesday, December 4, Missouri, North Carolina, Pennsylvania and Tennessee will soft launch in the National Verifier. At that time, service providers in these states can check consumers’ Lifeline eligibility using the National Verifier service provider portal and paper applications.

The National Verifier will have automated connections to check program eligibility for the programs listed below. Consumers who cannot be found in the automated database or who qualify using other eligibility programs or income can submit documentation to demonstrate eligibility.  

  • Missouri: SNAP, Medicaid, Federal Public Housing
  • North Carolina: SNAP, Federal Public Housing
  • Pennsylvania: SNAP, Medicaid, Federal Public Housing
  • Tennessee: SNAP, Federal Public Housing 


During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.

About the National Verifier
The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.

Service providers who do business in any of the states listed above who did not receive an email about National Verifier training schedule for Launch 3 should email LifelineProgram@usac.org to be added to the National Verifier Launch 3 training list.

11/19/2018 Lifeline Program Newsletter - November 2018


The November 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

November headlines:

  • Minimum Service Standards Increase December 1
  • Sign Up for Future Launch National Verifier Outreach Lists
  • National Verifier Full Launch in Initial Launch States
  • Webinar on December 12: FCC Form 555

11/15/2018Upcoming Scheduled System Maintenance, Nov. 16 & Nov. 27.


NLAD, National Verifier, and LCS Scheduled System Maintenance, November 16
 
The National Lifeline Accountability Database (NLAD), National Verifier, and the Lifeline Claims System (LCS) will be unavailable for use due to scheduled system maintenance starting Friday, November 16 at 10 p.m. until Saturday, November 17 at 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Additional National Verifier Pre-Prod Scheduled System Maintenance, November 16

The National Verifier pre-production environment will be unavailable for use starting Friday, November 16 at 3 p.m. until 5 p.m. ET.

The National Verifier's pre-production environment will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

After this outage, users will be able to test the collection of latitude and longitude coordinates to resolve AMS failures in the pre-production environment. On Tuesday, December 4, National Verifier users will see this change in the production environment and must provide latitude and longitude coordinates to resolve AMS failures for online applications.

National Verifier Scheduled System Maintenance, November 27

The National Verifier will be unavailable due to scheduled system maintenance starting Tuesday, November 27 at 8 p.m. until 10 p.m. ET. Certain functionality in NLAD will also be impacted.

The National Verifier’s pre-production and production environments will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production and production environments. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

11/9/2018Scheduled System Maintenance Wednesday, November 14


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Wednesday, November 14, from 10 p.m. until 2 a.m. ET

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/29/2018Lifeline Program Newsletter - October 2018


The October 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

October headlines:

  • Only Enter Test Data in NLAD Pre-Production Environment
  • Documentation Reminder for TPIV Dispute Resolution Error Code T18  
  • FCC and USAC Announce National Verifier Full Launch Date for Initial Launch States
  • National Verifier Live in Five Additional States and One Territory 
  • Keep Companies Near Me Tool Up-to-Date 
  • Minimum Service Standards Increase December 1 
  • Webinar on December 12: FCC Form 555 

10/29/2018Scheduled System Maintenance Tuesday, October 30


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Tuesday, October 30 from 10 p.m. until 11 p.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

10/26/2018NLAD, LCS and National Verifier Service Fully Restored


Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.

 

Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.

 

We apologize for the inconvenience that this disruption may have caused.  

10/25/2018Scheduled System Maintenance Friday, October 26


The National Lifeline Accountability Database (NLAD) and the National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Friday, October 26 from 10 a.m. until 11 a.m. ET.

NLAD and the National Verifier production environments will be available for use during this time.