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9/19/2019Now Available: National Verifier Carrier Eligibility API Test Environment


Beginning today, Thursday, September 19, service providers are able to start testing the National Verifier Carrier APIs in the staging (pre-production) environment. Carriers can request the API specifications by emailing LifelineProgram@usac.org with the subject line “NV Carrier API Specifications.”


Background


USAC and the FCC are moving forward with APIs that enable carriers to interface directly with the National Verifier. The APIs will be used by service providers to conduct eligibility checks and receive eligibility result responses. We anticipate that these APIs will be used by service providers to streamline the Lifeline application process and provide a better customer service experience to their Lifeline customers.

Two APIs are now available for these purposes. The first API, referred to as the “Eligibility Check API,” enables service providers to initiate an application for Lifeline in the National Verifier via API. The second API, referred to as the “Status Check API,” enables service providers to retrieve the current status of a consumer’s application, using a unique identifier or token created during the eligibility check.

More information about each of these optional APIs and how to use them is provided in the specification document. In addition, USAC will host office hours to discuss Phase 1 of the National Verifier APIs testing on Thursday, September 26. Register for these office hours here.


The recording from yesterday's National Verifier Carrier API webinar will be available shortly on the Lifeline Learn page.


Accessing the API


Carriers can proceed with testing using the requests and mock data provided in the API Specifications. They should use the following service URL to point their request towards the staging (pre-production) environment: https://api-stg.universalservice.org/nvca-svc/.

Service providers can create a new API ID or they can use the same API ID that they already use for testing the existing NLAD APIs. If they choose to create a new API ID for testing the National Verifier APIs, they should follow the same API ID creation process that is used to create an NLAD API ID. An API ID that works for NLAD will also work when testing the National Verifier APIs.


Interconnectivity Service Agreements


Use of the National Verifier APIs in the production environment will require an interconnection security agreement (ISA), which is a federal security standards best practice and is needed to comply with National Institute of Standards and Technology (NIST) standards that ensure the security of USAC’s systems.  The ISA is an agreement established between USAC and each service provider to document the technical requirements and terms of use for accessing the National Verifier APIs. Service providers who plan to use the APIs should begin to consider who to engage within their company to review and sign such a document. USAC will share the ISA template in early fall. 

An executed ISA will be required to use the National Verifier APIs when they are released to the production environment. At that time, an executed ISA will also be required to continue testing in the staging (pre-production) environment. However, an executed ISA is not necessary during the initial testing period.


Questions and Additional Information


Please direct questions regarding the National Verifier APIs to LifelineProgram@usac.org.

9/18/2019Upcoming National Verifier Maintenance


Scheduled System Maintenance, September 20

The National Verifier production environment will be unavailable due to scheduled maintenance starting Friday, September 20 from 10:00 p.m. until 2:00 a.m. ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s production National Verifier mode.

NLAD users will still be able to use the legacy workflow and reports in the production environment. National Verifier and NLAD’s pre-production environments will also be available for use during this time.

9/18/2019Lifeline National Verifier Connection to Nationwide Medicaid Data


Partnership Simplifies Qualification for Lifeline Consumers, Bolsters Lifeline Program Integrity

The Federal Communications Commission (FCC) has announced a new National Verifier data connection for nationwide Medicaid data with the Centers for Medicare & Medicaid Services (CMS) that benefits consumers who wish to enroll or are currently enrolled in the federal Lifeline program. This connection took effect on Tuesday, September 17, 2019.     


The Impact of the Nationwide Connection

The FCC’s Lifeline program provides eligible low-income consumers a monthly discount on phone and/or Internet service. Participation in Medicaid is one way consumers can show that they qualify for the Lifeline program. It is anticipated that the CMS data connection will enable the National Verifier, which USAC administers on behalf of the FCC, to automatically confirm the eligibility of up to 60% of consumers seeking to enroll in Lifeline.

This will provide a quicker and lower burden eligibility decision for eligible Lifeline customers nationwide while promoting the integrity of the Lifeline program.

At this time, any new application or recertification (required annually to continue to receive Lifeline service) that is processed through the National Verifier will benefit from this new connection.

Learn More

For more details regarding the CMS connection, please visit the FCC’s website.

9/17/2019NLAD System Notification


Resolved: NLAD Intermittent Connectivity Issues

USAC is aware that National Lifeline Accountability Database (NLAD) users may have been experiencing issues completing transactions in NLAD. Users should now be able to perform all transactions successfully. If you continue to experience issues, please contact the Lifeline Support Center at LifelineSupport@usac.org or (800) 234-9473.

9/12/2019Upcoming Scheduled System Maintenance


Scheduled System Maintenance, September 16

In addition to September's monthly maintenance scheduled for tomorrow, the National Verifier pre-production and production environment will be unavailable due to scheduled maintenance starting Monday, September 16 from 9:00 p.m. until 11:00 p.m. ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s pre-production and production National Verifier mode.

NLAD users will still be able to use the legacy workflow and reports in the pre-production and production environments.

9/11/2019Reminder: Upcoming Scheduled System Maintenance


Scheduled System Maintenance, September 13

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to September's monthly maintenance starting Friday, September 13 from 10 p.m. until 2 a.m. ET.
 
NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

8/31/2019Resolved: Lifeline Support Center Calls Disrupted


This morning the Lifeline Support Center experienced technical difficulties that may have prevented callers from reaching support staff by phone. USAC quickly identified the issue and it has been resolved. Full connectivity is restored. We apologize for any inconvenience this may have caused.

8/30/2019Lifeline Program August Newsletter


National Verifier Progress – System Updates

National Verifier Carrier Eligibility API

USAC has begun development of an application programming interface (API) for the National Verifier that would permit service providers to interface directly with the National Verifier to conduct eligibility checks and receive eligibility result responses. This enhancement will allow service providers to better integrate the National Verifier with their own online enrollment systems and processes, while still maintaining program integrity.

This month, USAC hosted discussions with service providers who use the NLAD API to ensure they have an opportunity to learn about the tool and provide their feedback on the implementation. We look forward to continuing conversations with service providers as development of the carrier API moves forward. USAC anticipates that the technical specifications will be available and that initial testing will begin this fall.

For more information on the carrier API, join our September monthly webinar.

September Monthly Webinar: National Verifier Carrier Eligibility API

Join us on Wednesday, September 18 for our next Lifeline Program webinar. During this webinar, we will discuss the status of the National Verifier Carrier Eligibility API. We will give an overview of how the National Verifier works for service providers today and how the carrier eligibility API aims to improve the experience. We will also provide a high-level walk through of the API functionality and set timeline expectations. Following the presentation, we will take provider questions.

This session is designed for service providers and Lifeline stakeholders in all states and territories. You can access the slides and recordings from previous webinars on our Learn: Webinars page.

Representative Accountability Database (RAD) Timeline

The Representative Accountability Database (RAD) is now available for use.  Full implementation of RAD is intended, with timelines currently under review. At this time, registration is voluntary. To ensure a smooth transition, enrollment representatives are encouraged to obtain a unique Representative ID now, well before a Representative ID is required by USAC systems. We pledge to share updates, including when a Representative ID is required, as they become available.

For more information on RAD, you can find resources on the Lifeline RAD and training on the Lifeline Learn page.

Recertification Reminder
For USAC Elected Service Providers and Those in National Verifier States

In April 2019, USAC transitioned to a daily batching process for subscribers undergoing annual recertification that are part of the USAC-Elected process (in states where the National Verifier has not launched) or National Verifier recertification processes.

Recertification Overview:

  • Recertification begins 90 days before a subscriber’s anniversary date in the National Lifeline Accountability Database (NLAD). 
  • Recertification checks will be conducted every day, and 60-day recertification windows will be initiated every business day.
  • Consumers, who are scheduled for recertification, have a 60-day window to successfully recertify their Lifeline benefit using one of the three recertification methods – paper forms, Interactive Voice Response (IVR) or online.
  • Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report, which is available in NLAD.


If a subscriber does not successfully recertify, USAC will notify the subscriber via mail within 2-3 business days and they will be automatically de-enrolled from NLAD five (5) business days after the conclusion of their recertification window.  After the de-enrollment has occurred, NLAD will send an automated email to notify the service provider and the Failed Recertification De-Enroll Report will be updated.

Please be advised that only the ETC Administrator user role in NLAD will receive the automated de-enrollment notices. USAC is actively working with our IT team to see if additional users can be added to recertification de-enrollment notices in the future.

Recertification Enhancements for Consumers in National Verifier States

With recent enhancements to the National Verifier consumer portal, consumers in hard launch states will be able see their recertification status once logged into the portal. From this window, consumers will also be able to complete any pending recertifications.

8/29/2019Upcoming National Verifier Maintenance


Scheduled System Maintenance, September 5

The National Verifier pre-production and production environment will be unavailable due to scheduled maintenance starting Thursday, September 5 from 9:00 p.m. until midnight ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s pre-production and production National Verifier mode.

NLAD users will still be able to use the legacy workflow and reports in the pre-production and production environments.

8/21/2019UPDATE: Upcoming Scheduled System Maintenance


Scheduled System Maintenance, August 23 Update

The scheduled maintenance set for Friday, August 23 from 10 p.m. until 2 a.m. will only impact the National Verifier.

The National Verifier’s production environment will not be available for use during this time.

Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

8/14/2019Lifeline Monthly Webinar Rescheduled


The Lifeline August Monthly Webinar has been rescheduled from Wednesday, August 14, 2019 to Wednesday, August 21, 2019 due to a webianr platform system outage. 

Participants do ot need to re-register for the webinar - the  previou registration will roll over to next week.  If you did not registar for today's webianr and would like to join the rescheduled event, you can register here.  

We apologize for the inconvenience and look forward to engaging with you on August 21.

7/31/2019Upcoming Scheduled System Maintenance


Scheduled System Maintenance Tuesday, August 6

 

The National Verifier’s production environment will be unavailable for use starting Tuesday, August 6 from 8 p.m. until midnight ET.
 
During this maintenance window, users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.

7/30/2019Lifeline Program July Newsletter


Representative Accountability Database (RAD) Updates


Beginning Tuesday, July 16, service providers were able to begin linking Representative IDs to accounts in the National Lifeline Accountability Database (NLAD) pre-production environment. Service providers should use the test Representative IDs to practice linking a Representative ID to existing and new user accounts.

In addition, service providers can test changes to the NLAD in the pre-production environment. These changes include:

  • The errors they or their subaccount users would experience when trying to submit a transaction with an inactive Representative ID;
  • The ability for API users to submit API transactions with a Representative ID. Transactions now include additional API fields to associate Representative IDs with individual NLAD transactions in pre-production;
  • Testing for the batch upload process, with the new fields noted above, will also be available.


Service providers can request the revised API Specifications (with the subject line RAD - NLAD API Specs) and/or batch file template (with the subject line RAD – Batch File) by contacting LifelineSupport@usac.org.


For more information on how to link existing and new user accounts to a Representative ID, review the July monthly webinar and attend our next Lifeline Program webinar on August 14.

National Verifier: New Enhancements Coming in August


USAC is excited to introduce new enhancements to the National Verifier (NV). The August 2019 updates focus on providing more visibility and accessibility to Service Providers and Consumers.

Improvements to the Application Visibility and Accessibility

The National Verifier will now:

  • Show recertifications to consumers from NV states on their consumer landing page
  • Provide information on the portal around when reverification applications will expire
  • Allow consumers who qualify through income to provide their household size while waiting for an eligibility response from a batch state
  • Allow consumers who have selected to view the portal in Spanish to print a Spanish application form

Recertifications on the Consumer Landing Page

Consumers from NV states going through the annual recertification process will now be able to log in to their consumer account and access their recertification forms on their consumer landing page.

In addition to the recertification forms, a consumer will now be able to see their recertification status.

  • If the consumer has not yet submitted a recertification form, a “Not Yet Recertified” status will appear.
  • If the consumer has successfully submitted recertification forms a “Recertified” status will be shown on the consumer landing page.
  • Recertification forms that are no longer active will display with an “Expired” status.
  • Forms that have been closed out will display with a “Closed” status.

Please note that consumers with open recertification forms will not be able to submit a qualification form.


Updated Batch Process: Allowing Applicants to Provide Household Size For Consumers who Qualify through Income and are in a Pending Batch Decision Status

Lifeline applications submitted in batch states (NC, TN, MO, and KY) that fail the federal data source check receive a “Pending Batch Decision” status. The applicant then waits 1-3 days to receive an eligibility response from the state.  Under the prior workflow, users could upload documents for all errors, including eligibility, but could not provide their household size if they qualify for Lifeline through income.

In August 2019, consumers in “Pending Batch Decision” status will be able to provide their household size when uploading eligibility documentation if they qualify through income.


Spanish Applications on the Portal

Consumers who choose to access the National Verifier portal in Spanish will be able to download and print Spanish paper application forms that can be mailed to the Lifeline Support Center. Spanish forms can be accessed by toggling to Spanish and then selecting the paper form link on the public landing page or the consumer login page.

Learn More

These and other enhancements will be introduced on August 7, 2019. Information on this release, as well as past releases is available on USAC's website.


Reminder: Lifeline Program Consumer Advocate Training


The federal Lifeline Program provides low-income consumers with a monthly discount on their phone or internet service. This is an important benefit that helps consumers stay connected to family, work, education, and health services.

With the implementation of the National Verifier, an innovative tool that allows consumers to apply directly for the Lifeline benefit, consumer information is verified against state and federal data connections, which normally results in a quicker eligibility decision and provides more ways for a consumer to apply (such as through a service provider, through the consumer portal, or via mail).

To educate social service agents, caseworkers, and other advocates on the Lifeline program, the National Verifier, and how to help their clients enroll, USAC is hosting a Consumer Advocate Training on Wednesday, July 31, 2019, from 3 p.m. to 4 p.m. ET. You and other interested consumer advocates can register for the training here.


Webinar on August 14: Representative Accountability Database (RAD) Office Hours 


Join us on Wednesday, August 14, for our next Lifeline Program webinar. The topic is the Representative Accountability Database (RAD). This will be in an Office Hours format. We will provide a general refresher on the RAD and an opportunity for service providers to ask questions. This session is designed for service providers and Lifeline stakeholders in all states and territories.

If you have specific questions for this webinar, please email them to Lifelineprogram@usac.org.

You can access the slides and recordings from previous webinars on our Learn: Webinars page.

7/25/2019WCB Announces Updates to Lifeline Minimum Service Standards and Indexed Budget Amount


On July 25, 2019, the Wireline Competition Bureau (Bureau) announced the updated minimum service standards for speed and usage allowances for Lifeline-supported services as required by the 2016 Lifeline Order. The 2016 Lifeline Order established minimum service standards for certain Lifeline-supported services and either established annual increases in those standards in the Commission’s rules or directed the Bureau to update the minimum service standards pursuant to calculations set out in the Order and the Commission’s rules.   

The newly calculated minimum service standards for fixed and mobile broadband will take effect on December 1, 2019.


Minimum service standards beginning December 1,2019:

  • Fixed broadband minimum service standards
    Speed: 20/3 Mbps, or at least 4/1 Mbps
    Usage Allowance: 1024 GB
  • Mobile broadband minimum service standards
    Speed:3G or better
    Usage Allowance: 8.75 GB
  • Mobile voice telephony minimum service standard
    Unchanged - 1000 Minutes

For more details regarding the minimum service standards update, please visit the FCC’s website.

7/24/2019WCB Announces Conditional Forbearance From the Lifeline Voice Obligation


On July 22, 2019, the Wireline Competition Bureau (Bureau) announced the counties in which conditional forbearance from the obligation to offer Lifeline-supported voice service applies, pursuant to the Commission’s 2016 Lifeline Order.This forbearance applies only to the Lifeline voice obligation of eligible telecommunications carriers (ETCs) that are designated for purposes of receiving both high-cost and Lifeline support (high-cost/Lifeline ETCs), and not to Lifeline-only ETCs.

 

The Public Notice DA-19-689 lists the counties where the Commission’s conditional forbearance from high-cost/Lifeline ETCs’ Lifeline voice obligation will apply effectively on September 21, 2019.

 

For more details regarding conditional forberance, please visit the FCC’s website.

7/24/2019Reminder: Upcoming Scheduled System Maintenance


Reminder: Scheduled  System Maintenance, July 26

 

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting on Friday, July 26 from 10 p.m. until 2 a.m. ET. 

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

7/17/2019Representative Accountability Database (RAD) Updates


Changes to NLAD Pre-Production

Beginning today, Wednesday, July 17, service providers may begin linking Representative IDs to accounts in the National Lifeline Accountability Database (NLAD) pre-production environment. Service providers should use the test Representative IDs provided by USAC to test linking a Representative ID to existing and new user accounts in pre-production. An NLAD Pre-Production Guide for Linking Representative IDs to Test Accounts, which includes the test Representative IDs, is available on USAC's website.

For questions about the NLAD Pre-Production Guide for Linking Representative IDs to Test Accounts, email LifelineSupport@usac.org with the subject line RAD - NLAD PreProd Guide.

Looking Ahead

Additional changes related to the continuing implementation of RAD will be available the week of July 29.

  1. Any new account created in the production environment will require a Representative ID.
  2. Service providers may begin linking a Representative ID to existing accounts in the production environment.
  3. Service providers may use the pre-production environment for testing the validations and errors related to a Representative ID during NLAD transactions. For example, service providers may test the errors that they would receive when trying to perform an enrollment with an account linked to a locked Representative ID. Services providers will also be able to test any errors that they could receive during an API or batch transaction related to the two new Representative ID fields.
  • With this release, service providers will receive an error when attempting a transaction in the pre-production environment that does not have a Representative ID linked.
  • Service providers who have yet to do so can request the revised API Specifications by contacting LifelineSupport@usac.org with the subject line RAD - NLAD API Specs. The revised subscriber batch file template is available on the RAD Resources page.


Upcoming RAD Office Hours

USAC is hosting RAD Office Hours today, Wednesday, July 17 from 3 p.m. to 4 p.m. ET. Service providers will receive a high-level overview of content previously discussed in training and have the opportunity to submit questions. Register for the upcoming office hours here.

For more information on RAD, visit USAC's RAD pages. 

7/2/2019Lifeline Program June Newsletter


National Verifier Fully Launches in March 2019 Launch States

The National Verifier fully launched in Indiana, Kentucky, and Michigan on Tuesday, June 11, 2019.
 
Service providers in these states are now required to use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them into the Lifeline program. Consumers in these states can apply for Lifeline directly through the National Verifier online consumer portal or by mailing a paper application to the Lifeline Support Center.


National Verifier Soft Launches in 11 Additional States – June 2019 Soft Launch


The National Verifier soft launched in the following states on Tuesday, June 25.

  • Arizona
  • Connecticut
  • Georgia
  • Iowa
  • Kansas
  • Nebraska
  • Nevada
  • New York
  • Vermont
  • Virginia
  • West Virginia


Service providers in the June 2019 soft launch states can initiate eligibility checks using the National Verifier service provider portal or by sending paper forms  and eligibility documentation to the Lifeline Support Center.
 
During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose. Training opportunities for this launch can be found on USAC’s website.


June 2019 Enhancements Live in National Verifier on June 25


On Tuesday, June 25, USAC released new enhancements to the National Verifier portal. The June 2019 updates focus on streamlining the application workflow, including address verification.
 
Additional details regarding the National Verifier v7.0 Production Release Notes for the June 2019 enhancements can be found on USAC's website.
 
To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page.


Program Integrity Efforts and Reminders


Though USAC tries to minimize documentation requests for audit, Program Quality Assurance (PQA), and Program Integrity reviews whenever possible, service providers may still receive multiple documentation requests from USAC for the various audit and program integrity reviews. To better understand USAC’s program integrity efforts and the difference between program integrity reviews, beneficiary audits, and PQAs, review USAC’s Program Integrity page.

The best way to prepare for any program integrity request is to ensure that you are following Lifeline’s program document retention requirements. Lifeline service providers are required to keep records of their compliance with all state and FCC rules (47 C.F.R. §§ 54.417, 54.410).

Service providers that do business in states where the National Verifier has not yet launched (that are still handling eligibility determinations) and service providers electing to use their legacy eligibility determination processes in states where the National Verifier has soft launched are responsible for determining consumer eligibility and must have paper or electronic copies of their consumer’s application packet, including:

  • Application forms and proof of eligibility, and
  • Household worksheet, ID, and/or proof of address (if applicable).


Service providers must keep the required documentation for as long as the subscriber receives Lifeline service from that service provider, but for no less than the three full preceding calendar years.

Service providers are responsible for complying with the document retention requirements established in 47 C.F.R. § 54.410.

For more information on documentation requirements, review sections 54.410 and 54.417 of the Electronic Code of Federal Regulations (CFR) here.

Reminder: June NLAD Release

 

Updates to BQP Information

 

As of Thursday, June 13, any changes to Benefit Qualifying Person (BQP) information require a de-enroll and re-enroll. If a Lifeline consumer needs to edit, remove, or add BQP information, they will need to:

  1. Inform their service provider so that their service provider can de-enroll them,
  2. Re-apply with the updated BQP information, and
  3. Inform their service provider once they have successfully re-applied.


Once notified, their service provider can re-enroll them in the National Lifeline Accountability Database (NLAD). Please note this change applies to all BQP information, regardless of if the consumer applied through the National Verifier or legacy workflow.

Changes to NLAD Address Field


After receiving feedback from service providers, USAC has updated the mailing address field for consumers in NLAD. With this release, service providers can input a general delivery address for a consumer into the mailing address field.  USAC is committed to collecting the best information possible to ensure all consumers receive timely notification of recertification, reverification, and other Lifeline Program processes.

You can review the “Mailing Address” field below.

Representative Accountability Database (RAD) Reminders


Phase 1 Implementation: Adoption Period


On Tuesday, June 25, USAC launched the Representative Accountability Database (RAD). The first phase of implementation, or the Adoption Period, opens the registration process for existing service provider representatives to start registering for their Representative IDs. In preparation for the Adoption Period, USAC hosted a RAD Registration training during the June monthly webinar. You can review the slide deck on the Lifeline Learn page.


Phase 2 Implementation: Linking Accounts


The next phase of the RAD Adoption Period is expected to begin in late July. At that time, any new account created for accessing the National Lifeline Accountability Database (NLAD) or the National Verifier will require a Representative ID. Service providers will also have the opportunity to begin linking a Representative ID to existing accounts. More information on how service providers link Representative IDs to a representative’s NLAD and National Verifier accounts will be included in the July monthly webinar.

Service providers should begin planning to incorporate these changes into their business processes in anticipation of the full launch of RAD in fourth quarter 2019.


NLAD API Specification Changes


Beginning in fourth quarter 2019, transactions submitted to the National Verifier and NLAD will be associated with a Representative ID. The NLAD API Specifications will be updated to account for this change. To receive the revised NLAD API Specification, email LifelineSupport@usac.org with the subject line: RAD - NLAD API Specs.

Please note that only service providers that use the NLAD API will need the updated NLAD API Specifications.

July Monthly Webinar: The Representative Accountability Database (RAD): Linking Accounts

Join us on Wednesday, July 10, for our next Lifeline Program webinar. During this webinar, we will discuss the second phase of the RAD implementation. We will give an overview of the system and discuss the process to link Representative IDs to respective service providers. Once we share our material, we will take provider questions.

This session is designed for service providers and Lifeline stakeholders in all states and territories. You can access the slides and recordings from previous webinars on our Learn: Webinars page.

6/25/2019RAD Launches Today, Tuesday, June 25


RAD Adoption Period Open Today

Beginning today, Tuesday, June 25, representatives can register for a Representative ID by going to LifelineRAD.org. Representatives can access the RAD website, where they will go to self-register, via USAC’s website.

For more information on the Representative Accountability Database (RAD) registration process:


6/25/2019National Verifier and NLAD Systems Notification


Connectivity Restored

Connectivity to the National Verifier and the National Lifeline Accountability Database (NLAD) is restored. We have been monitoring the issue closely and were able to stabilize the systems.

Users should now be able to perform all transactions successfully. If you continue to experience issues, please email NLADsupport@usac.org.

6/24/2019USAC Announces RAD


RAD Adoption Period Opens Tomorrow

The Representative Accountability Database (RAD) will launch tomorrow, Tuesday, June 25. Beginning June 25, the RAD Adoption Period will open, allowing representatives who perform Lifeline enrollments and other related transactions to register for their Representative ID. USAC will send a bulletin tomorrow notifying service providers that the link to the RAD website, where representatives will go to self-register, is live and available.

USAC asks that service providers inform their representatives of this requirement.

Next Steps

The next phase of the RAD Adoption Period is expected to begin in late July. At that time, any new account created for accessing the National Lifeline Accountability Database (NLAD) or the National Verifier will require a Representative ID. Carriers will also have the opportunity to begin linking a Representative ID to existing accounts. More information on how service providers link Representative IDs to a representative’s NLAD and National Verifier accounts will be included in the July monthly webinar.

At the same time that the process for linking a Representative ID to accounts becomes available in the NLAD pre-production and production environments, USAC will release changes to pre-production that include requiring a Representative ID for all transactions submitted using the UI or API. More information on this will also be provided during the July monthly webinar.

Service providers should begin planning to incorporate these system changes into their business processes in anticipation of the full launch of RAD in the fourth quarter of 2019.

RAD Overview

RAD is a new registration system that will allow service provider representatives to obtain a unique ID.

Once the next phase of RAD deployment begins in late July, service provider representatives will provide their unique ID to all eligible telecommunications carriers (ETC) that they support. ETCs will then link these unique IDs to appropriate NLAD and National Verifier accounts. USAC will then be able to use this ID to track a representative’s transactions in the NLAD and National Verifier. 

 

  • Transactions will be monitored for potentially fraudulent activity.
  • A unique identifier will give USAC the ability to revoke access to its systems for individual users suspected of fraudulent activity.


The list below outlines who will need to register for a Representative ID:


  • Individuals directly interfacing with potential subscribers to enroll them in Lifeline
  • Immediate supervisors of individuals directly interacting with potential subscribers to complete Lifeline enrollments
  • Individuals that contract directly with ETCs and oversee or manage several teams of people working to complete Lifeline enrollments (Master Agents)
  • Individuals that either assist subscribers with recertification or prepare subscriber information for recertification and submission to the NLAD and National Verifier
  • Customer service representatives that update PII for existing Lifeline subscribers
  • Back office individuals that conduct manual eligibility reviews of subscriber enrollment or recertification information that is initially submitted through an electronic system, e.g., an online portal, ETC billing system

 

RAD Registration Resources


  • Service providers and their representatives can find more information about RAD and how representatives can resolve identity errors on USAC’s website. Please note that the content on USAC’s website for representatives and how they can resolve identity errors is for representatives that do business in the United States. Information for representatives that are employed outside of the United States will be provided shortly.
  • Service providers and their representatives can review June’s monthly webinar on the registration process here.
  • USAC is hosting two office hours to help service providers adjust to the new system on:
          - Monday, July 1 from 3 p.m. – 4 p.m. ET (register here)
          - Wednesday, July 17 from 3 p.m. – 4 p.m. ET (register here

6/19/2019Reminder: Upcoming Scheduled System Maintenance


Reminder: Upcoming Scheduled System Maintenance, June 21

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to the June monthly maintenance starting Friday, June 21 from 10 p.m. until 8 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

Upcoming National Verifier Production Maintenance, June 24

The National Verifier production environment will be unavailable due to scheduled maintenance starting Monday, June 24 from 8 p.m. until midnight ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

NLAD users will still be able to use the legacy workflow and reports in the production environment. The National Verifier and NLAD pre-production environments will also be available for use during this time.

6/13/2019June NLAD Release


Updates to BQP Information

 

Beginning today, Thursday, June 13, any changes to Benefit Qualifying Person (BQP) information will require a de-enroll and re-enroll. 

If a Lifeline consumer needs to edit, remove, or add BQP information, they will need to:

  1. Inform their service provider so that their service provider can de-enroll them,
  2. Re-apply with the updated BQP information, and
  3. Inform their service provider once they have successfully re-applied. 

 

Once notified, their service provider can re-enroll them in the National Lifeline Accountability Database (NLAD). Please note this change applies to all BQP information, regardless if the consumer applied through the National Verifier or legacy workflow.

 

Changes to NLAD Address Field

 

After receiving feedback from service providers, USAC has updated the mailing address field for consumers in NLAD. With this release, service providers are able to input a general delivery address for a consumer into the mailing address field.  USAC is committed to collecting the best information possible to ensure all consumers receive timely notification of recertification, reverification, and other Lifeline Program processes.

6/4/2019Reminder: Scheduled System Maintenance, June 6


The National Lifeline Accountability Database (NLAD) and National Verifier production environments will be unavailable due to scheduled system maintenance starting on Thursday, June 6 from 9 p.m. until midnight ET.

NLAD and the National Verifier pre-production environments will be available for use during this time.

5/31/2019Upcoming Scheduled System Maintenance


Scheduled System Maintenance, June 6

The National Lifeline Accountability Database and National Verifier production environments will be unavailable due to scheduled system maintenance starting on Thursday, June 6 from 9 p.m. until midnight ET.

NLAD and the National Verifier pre-production environments will be available for use during this time.

5/31/2019Lifeline Program Newsletter - May 2019


National Verifier Live in Additional States and Territories

The Lifeline National Verifier fully launched in the following localities on Tuesday, May 7, 2019

  • Alaska
  • American Samoa
  • District of Columbia
  • Delaware
  • Maine
  • Northern Mariana Islands
  • Rhode Island
  • U.S. Virgin Islands

Service providers in this launch are now required to use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them into the Lifeline program. Consumers in these states and territories can apply for Lifeline directly through the National Verifier online consumer portal or by mailing a paper application to the Lifeline Support Center.

FCC and USAC Announce the Upcoming National Verifier Full Launch Date for Three Additional States

The National Verifier will fully launch in three additional states on Tuesday, June 11, 2019. As of that date, service providers in Indiana, Kentucky, and Michigan must use the National Verifier to determine the eligibility of all Lifeline applicants before enrolling them in the program. Service providers will only be able to enroll applicants in National Lifeline Accountability Database (NLAD) if they have an active and approved eligibility decision from the National Verifier.

Consumers in these states who wish to apply for Lifeline through the National Verifier will be able to use the consumer portal at CheckLifeline.org/lifeline or submit a paper application directly to the Lifeline Support Center starting Tuesday, June 11, 2019.

Service providers in this launch will receive additional communications from USAC with specific information regarding the full launch of the National Verifier.

If you are a service provider in Indiana, Kentucky, and Michigan and have not received information about the full launch, email us at LifelineProgram@usac.org. 

National Verifier: New Enhancements Coming in June

USAC is excited to introduce new enhancements to the National Verifier. The June 2019 updates focus on streamlining the application workflow, including address verification.

Improvements to Application Process

The National Verifier will now:

  • Allow upload of eligibility documents for applications in Batch States prior to state eligibility response,
  • Specify rejection reasons for applications submitted via the National Verifier portal, and

Complete an automatic pin drop on the AMS mapping tool reflecting the approximate address location as entered by the user.

Upload of Eligibility Documents for Applications in "Pending Batch Decision" Status

Lifeline applications submitted in batch states (NC, TN, MO, and KY) that fail the federal data source check receive a “Pending Batch Decision” status. The applicant then waits 1-3 days to receive an eligibility response from the state.  Under the current workflow, users are able to submit documentation to resolve all errors except for eligibility prior to receiving an eligibility response.

In June 2019 USAC will update the application workflow to allow users to upload eligibility documentation while in the “Pending Batch Decision” status. This will enable users to submit all documentation to resolve all potential errors before receiving an eligibility response from the state. This will ensure a streamlined experience and reduce return visits to service providers to enroll in Lifeline.

Specific Rejection Reasons for Applications

An application submitted in the National Verifier may result in an error that requires additional documentation for the Lifeline Support Center to review.

Service providers and consumers often request clarification around why certain documents are rejected during this manual review.

USAC will now provide specific reasons why a document was rejected in the National Verifier. This update will enable consumers to better understand what is required for submission and qualification.

Automatic Pin Drop on the AMS Map

When a user enters an address in National Verifier, the system will transmit the information to the AMS mapping tool. Once a user reaches the AMS mapping tool screen, they will see a map along with a pin near or on the exact address provided in the application. Users will then need to simply verify that the pin drop is in the correct spot (or move the pin to the correct location) to proceed to the next section of the application.

For users who use a descriptive address, the tool will attempt to locate the exact address and drop the pin there. If the tool is unable to locate the exact address, a pin will drop within an approximate boundary (e.g. zip code) from the provided address.

Representative Accountability Database (RAD) Updates

In late June, USAC will begin implementing the Representative Accountability Database (RAD). The registration system will be used to validate the identities of service provider representatives that handle Lifeline program enrollments, recertifications, and other related transactions.

Representatives and service providers will interact with the RAD in the following ways:

  • Representatives will self-register for their Representative ID,
  • Representatives will take their Representative ID to all service providers for which they perform Lifeline transactions so that the ID can be linked to their National Verifier and National Lifeline Accountability Database (NLAD) accounts,
  • USAC will monitor representatives’ transactions for potentially fraudulent activity and lock out representatives when appropriate, and
  • Service providers will regularly confirm that the representatives linked to their accounts should remain linked to their accounts through the RAD Confirmation process.

Representatives that perform any of the following Lifeline transactions will require a Representative ID:

  • Individuals directly interfacing with potential subscribers to enroll them in Lifeline,
  • Immediate supervisors of individuals directly interacting with potential subscribers to complete Lifeline enrollments,
    Individuals that contract directly with ETCs and oversee or manage several teams of people working to complete Lifeline enrollments,
  • Individuals that either assist subscribers with recertification or prepare subscriber information for recertification and submission to the National Verifier or NLAD,
  • Customer service representatives that update PII for existing Lifeline subscribers, and

Back office individuals that conduct manual eligibility reviews of subscriber enrollment or recertification information that is initially submitted through an electronic system (such as an online portal or ETC billing system).

The registration period for service provider representatives will begin in late June. When the registration period begins, all existing representatives will be asked to register for a Representative ID. Service providers will be given time to test linking a Representative’s ID to their respective accounts before RAD is fully implemented. USAC anticipates that RAD will be fully implemented in the fourth quarter of this year.

NLAD API Specification Changes

As mentioned above and during the May Webinar, transactions submitted to the National Verifier and NLAD will be associated with a Representative ID. The NLAD API Specifications will be updated to account for this change. To receive the revised NLAD API Specification, email LifelineSupport@usac.org with the subject line RAD - NLAD API Specs.

These changes will include the Representative ID as a conditional field for the transaction types listed above. The change will also include a conditional field that can be used to indicate a representative was not involved in the transaction, such as when an application is submitted independently by a consumer through a carrier’s online enrollment system. Service providers will be able to test these changes in the NLAD pre-production environment in early third quarter 2019.

June Monthly Webinar: The Representative Accountability Database (RAD) Registration Process

Join us on Wednesday, June 12 for our next Lifeline Program webinar. During this webinar, we will discuss the first phase of the Representative Accountability Database (RAD).  We will give an overview of the system, discuss the representative registration process and provide high-level information on the process to link Representative IDs to the respective service providers. Once we share our material, we will take provider questions.

This session is designed for service providers and Lifeline stakeholders in all states and territories. You can access the slides and recordings from previous webinars on our Learn: Webinars page.

Consumer Advocate Training on June 19

USAC is hosting a Consumer Advocate training for advocates in all states and territories on Wednesday, June 19 from 3 p.m. to 4 p.m. ET. This training will provide a high-level overview of how advocates can educate consumers about the Lifeline program. USAC is committed to helping consumers navigate the new system and this training is meant to help consumer advocates, caseworkers, and others in the consumer support industry serve as a significant resource for consumers during the rollout of the National Verifier.

You can register for the training here. Please share this invitation with your colleagues or other consumer advocates. To be added to the consumer advocate distribution list, where you will receive additional updates for those that work directly with consumers, email LifelineProgram@usac.org. 

5/28/2019Resolved: National Verifier, NLAD, and LCS Systems Notification


Resolved: National Verifier, NLAD, and LCS Intermittent Connectivity Issues

Connectivity to the National Verifier, National Lifeline Accountability Database (NLAD), and Lifeline Claims System (LCS) has been fully restored. USAC has been monitoring the issues closely and was able to stabilize the systems yesterday afternoon and confirm their ongoing stability this morning.

Users should now be able to perform all transactions successfully. If you continue to experience issues, please email NLADsupport@usac.org.