The FCC and USAC announced upcoming launch dates for the Lifeline National Verifier in Public Notice DA-19.43.
Upcoming Launch Dates:
February Soft Launch
The Lifeline National Verifier will soft launch in the following states, territories, and the District of Columbia on Wednesday, February 6.
During the soft launch, service providers in the February Launch can begin using the National Verifier to determine subscriber eligibility through the service provider portal at www.CheckLifeline.org/SPportal or by sending paper forms to the Lifeline Support Center. Service providers can continue using their legacy eligibility checking procedures during this time.
Update 4:55 PM ET: USAC has resolved the telephone issues with the Lifeline Support Center. All support features are now available for consumers and service providers.
The Lifeline Support Center is experiencing a system outage that prevents customer service agents from providing live telephone support. National Verifier processes, including manual review of Lifeline applications, are not affected.
Consumers can still access the features of the Lifeline IVR. Consumers and service providers who need Lifeline support during the outage should email LifelineSupport@usac.org.
USAC is working to restore live agent support to the Lifeline Support Center. We apologize for the inconvenience.
On Tuesday, December 4, Missouri, North Carolina, Pennsylvania and Tennessee will soft launch in the National Verifier. At that time, service providers in these states can check consumers’ Lifeline eligibility using the National Verifier service provider portal and paper applications.
The National Verifier will have automated connections to check program eligibility for the programs listed below. Consumers who cannot be found in the automated database or who qualify using other eligibility programs or income can submit documentation to demonstrate eligibility.
During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.
About the National Verifier
The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.
Service providers who do business in any of the states listed above who did not receive an email about National Verifier training schedule for Launch 3 should email LifelineProgram@usac.org to be added to the National Verifier Launch 3 training list.
NLAD, National Verifier, and LCS Scheduled System Maintenance, November 16
The National Lifeline Accountability Database (NLAD), National Verifier, and the Lifeline Claims System (LCS) will be unavailable for use due to scheduled system maintenance starting Friday, November 16 at 10 p.m. until Saturday, November 17 at 2 a.m. ET.
NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.
Additional National Verifier Pre-Prod Scheduled System Maintenance, November 16
The National Verifier pre-production environment will be unavailable for use starting Friday, November 16 at 3 p.m. until 5 p.m. ET.
The National Verifier's pre-production environment will not be available for use during this time.
Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production environment. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.
After this outage, users will be able to test the collection of latitude and longitude coordinates to resolve AMS failures in the pre-production environment. On Tuesday, December 4, National Verifier users will see this change in the production environment and must provide latitude and longitude coordinates to resolve AMS failures for online applications.
National Verifier Scheduled System Maintenance, November 27
The National Verifier will be unavailable due to scheduled system maintenance starting Tuesday, November 27 at 8 p.m. until 10 p.m. ET. Certain functionality in NLAD will also be impacted.
The National Verifier’s pre-production and production environments will not be available for use during this time.
Users of NLAD’s National Verifier workflow will not be able to enroll, transfer, or update subscriber information in NLAD’s pre-production and production environments. NLAD UI and API users can continue to access reports and perform de-enrollments during this time.
Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.
Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.
We apologize for the inconvenience that this disruption may have caused.