Today, the FCC and USAC announced that the Lifeline National Verifier will fully launch in the following localities on Tuesday, May 7, 2019:
At that time, service providers in the February 2019 launch must check all Lifeline applicants’ eligibility through the National Verifier.
At the full (hard) launch, consumers who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center. USAC will share more information with service providers in the February 2019 Launch shortly.
The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.
The FCC and USAC announced upcoming launch dates for the Lifeline National Verifier in Public Notice DA-19.43.
Upcoming Launch Dates:
February Soft Launch
The Lifeline National Verifier will soft launch in the following states, territories, and the District of Columbia on Wednesday, February 6.
During the soft launch, service providers in the February Launch can begin using the National Verifier to determine subscriber eligibility through the service provider portal at www.CheckLifeline.org/SPportal or by sending paper forms to the Lifeline Support Center. Service providers can continue using their legacy eligibility checking procedures during this time.
Update 4:55 PM ET: USAC has resolved the telephone issues with the Lifeline Support Center. All support features are now available for consumers and service providers.
The Lifeline Support Center is experiencing a system outage that prevents customer service agents from providing live telephone support. National Verifier processes, including manual review of Lifeline applications, are not affected.
Consumers can still access the features of the Lifeline IVR. Consumers and service providers who need Lifeline support during the outage should email LifelineSupport@usac.org.
USAC is working to restore live agent support to the Lifeline Support Center. We apologize for the inconvenience.