Service to the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) has been fully restored. Access to all features and functionalities, including reports is working as usual.
Users should no longer experience issues performing eligibility verifications in the National Verifier service provider portal.
We apologize for the inconvenience that this disruption may have caused.
Today, the FCC and USAC announced the launch of the National Verifier in five additional states and one territory beginning Monday, October 15:
At that time, service providers in the states and territory can begin using the National Verifier to determine subscriber eligibility. During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.
About the National Verifier
The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website.
Service providers who do business in any of the states or territory listed in this bulletin who did not receive an email about National Verifier training schedule for Launch 2 should email LifelineProgram@usac.org to be added to the National Verifier Launch 2 training list (this is different from the initial launch states training list).
Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.
USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center.
USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.
The July 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.
USAC-Elected Recertification Elections Open
Minimum Service Standards Increase December 1
Universal Forms Requirement in Effect
National Verifier Update
Using Coordinates to Correct AMS Errors
Webinar on August 8: Tribal Mapping Tool Demo
Enhancements to the "Filing History" page in the Lifeline Claims Systems (LCS) were released into the National Lifeline Accountability Database (NLAD) production environment on Monday, July 23, 2018.
In this release, new "search" and "PDF" services were added that enable users to review the history of certified (original and revised) Lifeline claims and to download a printable PDF.
The list of available claims a user can retrieve, view, and download is dependent on the data month of the claim.
The "Filing History" archive in LCS includes:
- All 2018 and future original and revised certified claims submitted through LCS
- The most recent original or revised certified FCC Forms 497 submitted through E-File (FY 2017 and prior)
Note: Original and revised paper FCC Forms 497 submitted by email, fax, ore mail are not retrievable in LCS.
Please refer to the LCS User Guide, which is also available in the Lifeline Claims System, and the LCS Upload Validation Rules for details on how to complete the input template.
How to Log In to the Lifeline Claims System
LCS users will log in through the NLAD production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements.