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4/24/2019Reminder: Upcoming Scheduled System Maintenance, April 26


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to the April monthly maintenance starting Friday, April 26 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

4/12/2019Reminder: Scheduled National Verifier Maintenance, April 15


The National Verifier production environment will be unavailable due to scheduled system maintenance starting on Monday, April 15 from 8 p.m. until midnight ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

The National Verifier pre-production environment will no longer be impacted by this maintenance and will be available during this time. NLAD users will also still be able to use the legacy workflow and reports in the production environment.

4/5/2019Upcoming Scheduled System Maintenance


Scheduled Lifeline Claims System Maintenance, April 9

The Lifeline Claims System (LCS) production environment will be unavailable due to scheduled system maintenance starting on Tuesday, April 9 at 9 p.m. ET.

The outage is expectated to last one hour. The National Lifeline Accountability Database (NLAD) pre-production and production environments, as well as the LCS pre-production environment, will be available for using during this time.

Scheduled National Verifier Maintenance, April 15

The National Verifier pre-production and production environment will be unavailable due to scheduled system maintenance starting on Monday, April 15 from 8 p.m. until midnight ET. Additionally, NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the production environment.

4/5/2019USAC Announces National Verifier Full (Hard) Launch for February 2019 Launch


Today, the FCC and USAC announced that the Lifeline National Verifier will fully launch in the following localities on Tuesday, May 7, 2019:

  • Alaska
  • American Samoa
  • District of Columbia
  • Delaware
  • Maine
  • Northern Mariana Islands
  • Rhode Island
  • U.S. Virgin Islands 


At that time, service providers in the February 2019 launch must check all Lifeline applicants’ eligibility through the National Verifier.

At the full (hard) launch, consumers who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center. USAC will share more information with service providers in the February 2019 Launch shortly. 

3/27/2019Reminder: Upcoming Scheduled System Maintenance, March 29


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to the March monthly maintenance starting Friday, March 29 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

3/20/2019Upcoming Scheduled System Maintenance, March 22 and 29


Upcoming Scheduled System Maintenance, March 22
 
The National Verifier pre-production and production environment will be unavailable due to scheduled system maintenance starting Friday, March 22 10 p.m. until 2 a.m. ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the production environment.

Upcoming Scheduled System Maintenance, March 29

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to the March monthly maintenance starting Friday, March 29 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

3/20/2019Lifeline Program Newsletter - March 2019


The March 2019 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

March headlines:

  • Coming Soon: Representative Accountability Database (RAD)
  • National Verifier: March Launches
  • National Verifier March 2019 Enhancements are live in the Production Environment
  • Submitting Lifeline Reimbursement Claims in LCS Outside Administrative Window
  • National Verifier Outreach Lists - Sign up for Future Launch Information
  • Webinar on April 10: Overview of the Lifeline Claims System (LCS)

3/8/2019FCC and USAC Announce March 2019 National Verifier Launch


Indiana, Kentucky, and Michigan Will Soft Launch on March 12

Today the FCC and USAC announced that the Lifeline National Verifier will soft launch in Indiana, Kentucky, and Michigan on Tuesday, March 12, 2019. At that time, service providers in the March 2019 Launch can begin using the National Verifier to determine subscriber eligibility through the service provider portal or by sending paper forms to the Lifeline Support Center.

During the soft launch period, service providers can continue using their legacy eligibility checking procedures if they choose.

Recertification & Reverification

Beginning at soft launch, March 12, service providers in the March 2019 Launch should not start any new 2019 recertification batches for consumers in the above-referenced states. Any recertification batches that are already underway must be completed.

USAC will conduct reverification – a one-time process to ensure that all Lifeline subscribers meet the program’s eligibility requirements – for all subscribers in this launch. USAC will send additional information about the reverification process shortly.

Launch Training and Support

Service providers in the March 2019 Launch can visit the National Verifier Training page for additional information about the soft launch period including a pre-production user guide, instructions to create National Verifier credentials, and information about upcoming training sessions.

Service providers in this launch are encouraged to attend the National Verifier For Newcomers training on Thursday, March 14 at 3 p.m. ET to ask questions about the March soft launch period.

About the National Verifier


The National Verifier shifts the responsibility for determining a consumer's Lifeline eligibility from phone and internet service providers to the program's administrator, the Universal Service Administrative Company. The National Verifier will establish whether a consumer is eligible by electronically querying state and federal data sources, and if necessary, manually reviewing supporting documents. An overview of the National Verifier can be found on USAC's website

3/1/2019Reminder: Upcoming Scheduled Production Maintenance, March 4


The National Verifier production environment will be unavailable due to scheduled system maintenance starting Monday, March 4 from 8 p.m. to midnight ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the production environment. NLAD and National Verifier pre-production environments will also be available for use during this time.

Please Note: We are implementing updates to the URL settings related to this deployment. If you experience difficulty accessing the National Verifier portal, USAC recommends either clearing your browser’s cache or directly adding “/lifeline” to the end of the URL. (http://checklifeline.org/lifeline)

2/25/2019Lifeline Program Newsletter - February 2019


The February 2019 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

February headlines:

  • National Verifier Live in Additional States, Territories, and the District of Columbia
  • FCC and USAC Announce National Verifier Full (Hard) Launch Date for Missouri, North Carolina, Pennsylvania, and Tennessee
  • 2019 Federal Poverty Guidelines Updated
  • New Enhancements Coming to National Verifier Portal
  • Submitting Lifeline Reimbursement Claims in LCS outside Administrative Window
  • Lifeline Support Center Acceptable Material
  • Reminder: Keep NLAD Up-To-Date
  • Webinar on March 13: NLAD Refresher


2/25/2019Upcoming Scheduled System Maintenance, March 4


The National Verifier production environment will be unavailable due to scheduled system maintenance starting Monday, March 4 from 8 p.m. to midnight ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the production environment. NLAD and National Verifier pre-production environments will also be available for use during this time.

2/21/2019Reminder: NLAD Security Update, March 7


Beginning Thursday, March 7, 2019, NLAD will no longer accept TLS 1.0. From this date forward, NLAD API and web users must use TLS 1.1 or 1.2. Service providers will receive an error when attempting to perform transactions in NLAD if they do not make the change by March 7.

2/19/2019Reminder: Upcoming Scheduled System Maintenance


Reminder: Upcoming Scheduled Pre-Production Maintenance, February 20

The National Verifier pre-production environment will be unavailable due to scheduled system maintenance starting Wednesday, February 20 from 3 p.m. to 5 p.m. ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the pre-production environment. NLAD and National Verifier production environments will also be available for use.

Reminder: Upcoming Scheduled System Maintenance, February 22

NLAD, National Verifier, and Lifeline Claims System (LCS) will be unavailable due to February's monthly maintenance starting Friday, February 22 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

2/15/2019Upcoming Scheduled System Maintenance


The National Verifier pre-production environment will be unavailable due to scheduled system maintenance starting Wednesday, February 20 from 3 p.m. to 5 p.m. ET. Additionally, National Lifeline Accountability Database (NLAD) users will not be able to perform verify, enroll, or transfer transactions using NLAD’s National Verifier mode.

During this time, NLAD users will still be able to use the legacy workflow and reports in the pre-production environment. NLAD and National Verifier production environments will also be available for use during this time.

2/7/2019Rescheduled: Upcoming System Maintenance


The National Lifeline Accountability Database (NLAD) and National Verifier production environments will be unavailable for use due to scheduled system maintenance starting Wednesday, February 13 from 9 p.m. to 1 a.m. ET. This outage was previously scheduled for January 31. 

NLAD and National Verifier pre-production environments will be available for use during this time. There will no longer be a pre-production outage.



2/5/2019FCC and USAC Announce Upcoming Launch Dates


The FCC and USAC announced upcoming launch dates for the Lifeline National Verifier in Public Notice DA-19.43.

Upcoming Launch Dates:

  • February Soft Launch (February 6, 2019)
  • March Full (Hard) Launch (March 5, 2019) for states soft launched on December 4, 2018

February Soft Launch

The Lifeline National Verifier will soft launch in the following states, territories, and the District of Columbia on Wednesday, February 6.

  • Alaska
  • American Samoa
  • District of Columbia
  • Delaware
  • Maine
  • Northern Mariana Islands
  • Rhode Island
  • U.S. Virgin Island

During the soft launch, service providers in the February Launch can begin using the National Verifier to determine subscriber eligibility through the service provider portal at www.CheckLifeline.org/SPportal or by sending paper forms to the Lifeline Support Center. Service providers can continue using their legacy eligibility checking procedures during this time.

March 2019 Full (Hard) Launch for States Soft Launched December 4, 2018

The FCC and USAC also announced that the Lifeline National Verifier will fully (hard) launch in the December 2018 Launch states: Missouri, North Carolina, Pennsylvania, and Tennessee on Tuesday, March 5, 2019. At that time, service providers in those four states must check all Lifeline applicants’ eligibility through the National Verifier.

At the full (hard) launch, consumers who wish to apply for Lifeline directly through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

Visit the December 2018 Launch page and February 2019 Launch page for more information specific to these launches.

2/5/20192019 Federal Poverty Guidelines Updated


The 2019 Federal Poverty Guidelines were released by the U.S. Department of Health & Human Services (HHS) on January 11. Consumers qualify for Lifeline if their gross annual household income is 135% or less than the Federal Poverty Guidelines. Both the National Verifier web portal application and paper application are updated to reflect 135% of the 2019 guidelines.

Service providers have 30 days from today, Tuesday, February 5, 2019, to update their forms and systems. Service providers that have state-issued forms should follow their state's guidance.

1/29/2019Canceled: Upcoming Scheduled System Maintenance


The outages impacting National Lifeline Accountability Database (NLAD) and National Verifier scheduled for January 30 and January 31 have been canceled. NLAD and National Verifier pre-production and production environments will be available during these times.

This maintenance will be rescheduled and USAC will notify service providers of the updated dates.




1/28/2019Reminder: Upcoming Scheduled System Maintenance


Extended: Scheduled Production Maintenance Thursday, January 31

The National Lifeline Accountability Database (NLAD) and National Verifier production maintenance will require additional time. NLAD and National Verifier production environments will now be unavailable due to scheduled system maintenance starting Thursday, January 31 from 9 p.m. until 1 a.m. ET.

NLAD and National Verifier pre-production environments will be available for use during this time.

Reminder: Scheduled Pre-Production Maintenance Wednesday, January 30

NLAD and National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Wednesday, January 30 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier production environments will be available for use during this time.

1/28/2019Lifeline Program Newsletter - January 2019


The January 2019 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

January headlines:

  • National Verifier Second Full Launch
  • National Verifier Outreach Lists
  • FCC Resumes Operations
  • New Features Introduced to Companies Near Me Tool
  • FCC Form 555 due January 31, 2019
  • 2019 Federal Poverty Guidelines Published
  • Common Audit Finding
  • Webinar on February 13: Common Audit Findings

1/27/2019RESOLVED: Lifeline Support Center Live Telephone Support Outage


Update 4:55 PM ET: USAC has resolved the telephone issues with the Lifeline Support Center. All support features are now available for consumers and service providers.

________________________________________________________________________________

The Lifeline Support Center is experiencing a system outage that prevents customer service agents from providing live telephone support. National Verifier processes, including manual review of Lifeline applications, are not affected.


Consumers can still access the features of the Lifeline IVR. Consumers and service providers who need Lifeline support during the outage should email LifelineSupport@usac.org.


USAC is working to restore live agent support to the Lifeline Support Center. We apologize for the inconvenience.

1/25/2019Reminder: FCC Form 555 due January 31, 2019


FCC Form 555 (Annual Lifeline ETC Certification Form) is due Thursday, January 31, 2019 to USAC, state regulatory commissions, and the FCC. All Lifeline service providers are required to file one FCC Form 555 per study area code (SAC).

The form must be completed and submitted using USAC's E-File system (USAC recommends using E-File in Chrome, Firefox, or Internet Explorer 10). Bulk upload and single-form entry options are both available.

Available FCC Form 555 resources include:
  • The FCC Form 555 instructions, including how service providers in National Verifier states must complete the form, and bulk upload template are on the Lifeline Program Forms page
  • The December FCC Form 555 webinar, which includes a walk-through of the form
  • How to account for subscribers covered under hurricane relief orders
  • E-File login help: email us at customersupport@usac.org
  • Additional help: email us at Form555@usac.org  

1/25/2019NLAD Security Update: March 2019


NLAD is upgrading its security settings. Beginning Thursday, March 7, 2019, NLAD will no longer accept TLS 1.0.

From March 7 onward, NLAD API and web users must use TLS 1.1 or 1.2. Service providers will receive an error when attempting to perform transactions in NLAD if they do not make the change by March 7.

1/24/2019Schedule Adjustment: Pre-Production Maintenance on January 30


There will be no outage on Monday, January 28. The National Lifeline Accountability Database (NLAD) and National Verifier pre-production maintenance has changed from Monday to Wednesday, January 30 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier pre-production environments will be unavailable during this time. NLAD and National Verifier production environments will be available for use during this time.

1/16/2019Upcoming System Maintenance, January 18


The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

1/15/2019National Verifier Hard Launches in Second Launch States and Territory


Today, Tuesday, January 15, the Lifeline National Eligibility Verifier (National Verifier) hard launched in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota. Service providers in these states and territory must use the National Verifier to check the eligibility of all Lifeline applicants before enrolling them in the program. Consumers in these states and territory can apply for Lifeline directly through the National Verifier online consumer portal at www.CheckLifeline.org or by mailing a paper application to the Lifeline Support Center.

The full launch of the National Verifier in these states and territory is an important step towards improving the Lifeline consumer experience and program integrity. USAC is working diligently with states, territories, federal and tribal partners to bring more consumers into the National Verifier.

To learn more about Lifeline and the National Verifier, visit USAC's National Verifier page. 

1/11/2019January Scheduled System Maintenance


January Scheduled System Maintenance

The National Lifeline Accountability Database (NLAD), National Verifier, and Lifeline Claims System (LCS) will be unavailable due to January's monthly maintenance starting Friday, January 18 from 10 p.m. until 2 a.m. ET.

NLAD, National Verifier, and LCS pre-production and production environments will not be available for use during this time.

The 2019 monthly maintenance schedule is now available on the NLAD Maintenance Schedule page.

Scheduled System Maintenance Monday, January 28

NLAD and National Verifier pre-production environments will be unavailable due to scheduled system maintenance starting Monday, January 28 from 10 a.m. until 1 p.m. ET.

NLAD and National Verifier production environments will be available for use during this time.

Scheduled System Maintenance Thursday, January 31

NLAD and National Verifier production environments will be unavailable due to scheduled system maintenance starting Thursday, January 31 from 9 p.m. until 12 a.m. ET.

NLAD and National Verifier pre-production environments will be available for use during this time.

1/8/2019National Verifier System Maintenance, January 13


Users may be unable to complete applications in the National Verifier pre-production and production environments on Sunday, January 13 at 8 p.m. ET due to a system restart. This potential service disruption is expected to last no longer than 15 to 30 minutes. 

After the 30 minute window, users should be able to access National Verifier functionalities as normal.