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9/19/2018Upcoming Scheduled System Maintenance, Sept. 21, 27 & Oct. 19.


Scheduled System Maintenance Friday, September 21

The National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) will be unavailable due to scheduled system maintenance starting Friday, September 21 at 10 p.m. ET until Saturday, September 22 at 2 a.m. ET.

The NLAD and LCS pre-production and production environments will not be available for use during this time.

Scheduled System Maintenance Thursday, September 27

NLAD and LCS pre-production environments will be unavailable due to scheduled system maintenance starting Thursday, September 27 at 6 p.m. ET. 

The outage is expected to last 6 hours.

Scheduled System Maintenance Friday, October 19

NLAD and LCS will be unavailable due to scheduled maintenance starting Friday, October 19 at 10 p.m. ET until Saturday, October 20 at 8 a.m. ET

Please note the longer maintenance window in October. The length of the outage may change. If so, USAC will send an updated bulletin.

The NLAD and LCS pre-production and production environments will not be available for use during this time.

9/17/2018Customer Service Operations Back to Normal


Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service


Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the Lifeline Support Center over the next couple of days, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.

***

USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center.

USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team. As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/11/2018NLAD 4.8.0 Production Release


NLAD version 4.8.0 was released into the Production environment yesterday, Monday, September 10, 2018

With this release, carriers can use the new A13 code to resolve address failures. In addition, carriers can only request two years of data for the Detail Transaction and Detail Resolution Status reports.

One New UI and API Error Message

A new error message was added. Carriers will encounter this error when requesting more than two years of data for the Detail Transaction or Detail Resolution Status reports.

      INVALID_DATE_RANGE: Date range cannot be more than 2 years from current date.

One New "A Code" Available to Resolve Address Errors

The new code A13 may be used to resolve INVALID_ADDRESS or AMS_FAILURE_ANALYSIS errors. The A13 code indicates that a carrier has reviewed documentation containing the latitude and longitudinal coordinates of a subscriber's address.

Revision to Reverification Subscriber Status Report

In addition, the TPIV Deceased Failure and TPIV Deceased Failure Resolution columns were removed from the Reverification Subscriber Status report. These columns will not be used in the reverification reports for the initial launch states. Service providers should not act on the information previously included in this column.

8/29/2018Lifeline Program Newsletter - August 2018


The August 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

August Headlines:

  • USAC-Elected Recertification Elections Close August 31
  • Minimum Service Standards Increase December 1
  • National Verifier: August Announcements
  • Did You Know? New Address Resolution Code Added in NLAD
  • Did You Know? Upcoming Changes to NLAD Reports
  • Webinar on September 12: Lifeline 101

8/27/2018USAC Elected Recertification Election Form Available Until August 31


Service providers have until August 31, 2018 to elect USAC to conduct the rolling recertification process on their behalf. There is no fee to elect USAC. 

The election period for 2019 USAC-elected recertification is open until August 31, 2018. 

To elect USAC, you will need to complete the online election form. You can submit one election form for all your company's SACs. The election form is also available on the USAC-elected recertification page. 

For 2019 USAC-elected recertification, elections will not automatically renew. If your company has currently elected USAC, you will need to submit an election for 2019. 

Service providers in National Verifier first-wave states do not need to submit an election for 2019 USAC-elected recertification. The National Verifier will conduct annual recertification for initial wave states. 

For additional information, please visit the USAC-elected recertification page of our website.  

8/27/2018NLAD 4.6.0 Pre-Production Release


NLAD version 4.6.0 was released into the Pre-Production environment today, August 27, 2018.

With this release, carriers will be able to test the new "A Code" in the pre-production environment.

Once the code has been released into the production environment, service providers will be able
to select code A13 to resolve AMS errors if they reviewed documentation containing latitudinal and longitudinal coordinates.

7/31/2018Lifeline Program Newsletter - July 2018


The July 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

July Headlines:

USAC-Elected Recertification Elections Open
Minimum Service Standards Increase December 1
Universal Forms Requirement in Effect
National Verifier Update
Using Coordinates to Correct AMS Errors
Webinar on August 8: Tribal Mapping Tool Demo

7/25/2018Production Release of LCS v2.4.0


Enhancements to the "Filing History" page in the Lifeline Claims Systems (LCS) were released into the National Lifeline Accountability Database (NLAD) production environment on Monday, July 23, 2018.

In this release, new "search" and "PDF" services were added that enable users to review the history of certified (original and revised) Lifeline claims and to download a printable PDF. 

The list of available claims a user can retrieve, view, and download is dependent on the data month of the claim.

The "Filing History" archive in LCS includes:

      - All 2018 and future original and revised certified claims submitted through LCS 

      - The most recent original or revised certified FCC Forms 497 submitted through E-File (FY 2017 and prior) 

Note: Original and revised paper FCC Forms 497 submitted by email, fax, ore mail are not retrievable in LCS.

Please refer to the LCS User Guide, which is also available in the Lifeline Claims System, and the LCS Upload Validation Rules for details on how to complete the input template.

How to Log In to the Lifeline Claims System

LCS users will log in through the NLAD production environment to access the Lifeline Claims System. The LCS landing page will differ depending on a user's E-File entitlements.

  

7/24/2018National Verifier Service Provider Portal Intermittent Sign-In Issues


Some National Verifier users are experiencing trouble logging into the service provider portal. USAC is aware of the issue and working to determine the cause of these service disruptions.  We will provide an update by 2 p.m. ET.

We apologize for the inconvenience.

7/16/2018Service Providers in National Verifier States Not Required to Perform 2018 Recertification


In December 2017, the FCC waived the recertification requirement for service providers in the National Verifier first-wave states starting with January 2018 anniversary dates through the launch of the National Verifier.

Reverification will take the place of annual recertification for 2018 in Colorado, Mississippi, Montana, New Mexico, Utah, or Wyoming. Reverification is the one-time process conducted by USAC that occurs as a state enters the National Verifier.

The election period for 2019 USAC-elected recertification opened today and will remain open through August 31, 2018.        

Service providers located in National Verifier first-wave states do not need to submit an election for 2019 USAC-elected recertification; however, if you do business in both National Verifier and non-National Verifier states, and you wish to elect USAC for 2019 recertification, you only need to elect USAC for your SACs in non-National Verifier states.

For questions about USAC-elected recertification, please contact us at LIverifications@usac.org.  

7/12/2018National Verifier Service Provider Portal Issue Resolved


  

6/29/2018Lifeline Program Newsletter - June 2018


The June 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

 June Headlines:

  • National Verifier is Live in First-Wave States
  • Lifeline Support Center Updated Call Center Hours
  • Reminder: Universal Forms Requirement Begins July 1
  • USAC-Elected Recertification Elections for 2019 Opens July 16
  • Webinar on July 11: USAC-Elected Recertification

6/18/2018USAC Announces National Verifier Soft Launch


USAC is pleased to announce that the National Verifier is live and available for use in the first six states. The system, which will determine subscriber eligibility for the Lifeline Program, can now be used by service providers in Colorado, Mississippi, Montana, New Mexico, Utah and Wyoming.

During this soft launch period, service providers can check consumers’ eligibility through the National Verifier service provider portal. Participation in the National Verifier during the soft launch window is optional for service providers in the initial launch states. USAC recommends that service providers take this time to use the system and ensure their processes and systems align with the National Verifier.

During the soft launch, only service providers can access the National Verifier. Later, beginning when the hard launch occurs, consumers will also be able to access the National Verifier directly to check their eligibility by visiting CheckLifeline.org or by sending paper applications to the Lifeline Support Center.

USAC will announce the National Verifier’s hard launch at a later date. At the hard launch, all service providers in the initial launch states must use the National Verifier to determine initial subscriber eligibility, and the National Verifier will conduct annual recertification.

More Information

Service providers and state partners in the initial launch states will receive a follow up communication outlining resources and upcoming training opportunities. Additional resources and National Verifier information can be found on the National Verifier page on USAC’s website.

5/30/2018Lifeline Program Newsletter - May 2018


The May 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

 May Headlines:

  • Have You Started Using the New, Universal Lifeline Consumer Forms?
  • Mark Your Calendar: Enrollment in 2019 USAC-Elected Recertification Opens in July
  • Changes to NLAD Account Management Structure: One "ETC Admin" per SPIN
  • Notable updates to the NLAD and LCS Systems 
  • USF Funds Have Transferred to the U.S. Treasury
  • Lifeline's Document Retention Rules
  • Webinar on May 30: Universal Consumer Forms
  • Webinar on June 13: Annual Recertification Process

5/30/2018NLAD 3.20.0 Production Release


NLAD version 3.20.0 was released into the Production environment today, May 30, 2018.

A new third-party identification verification (TPIV) checking process in the National Lifeline Accountability Database (NLAD) was released that will prevent NLAD users from enrolling deceased subscribers in the Lifeline Program.

This code was previously released to the pre-production environment in early May and is now available in the production environment.

Two New UI Error Messages:

New error message during verify transactions

      "TPIV WebService: Subscriber is identified as deceased" 

New error message during enroll and transfer transactions

      "TPIV_FAIL_DECEASED: Subscriber is identified as deceased" 

One New API Error Message:

"TPIV_FAIL_DECEASED: Subscriber is identified as deceased" 

One New Argument for POST/Resolution/Submit Request:

      Field name: fullNameDeceasedTCode
      Field description: Full Name Deceased Error Resolution Code
      Data description: Resolution error codes are required to complete a dispute resolution submission.
      These codes reference specific NLAD failures relating to third party identity verification (TPIV) errors.
      Required status: Conditional  Conditional requirements: Required if transaction error =
      TPIV_FAIL_DECEASED
      Type: Alpha-numeric
      Format: T14, T16, T18, T19, T20, T21, T22

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.  

        

5/24/2018Update on NLAD Performance


USAC would like to acknowledge and apologize for the service disruptions earlier this month with the National Lifeline Accountability Database (NLAD). NLAD is now stable and functioning normally, and USAC will continue monitoring the system's performance. 

We recognize that reliable NLAD performance is critical to successful program participation. USAC is revisiting its approach to continually releasing upgrades and enhancements to NLAD so that performance and stability keep pace with our ever-increasing data.

We appreciate your patience when the system isn't meeting expectations, and do our best to keep NLAD users informed during service disruptions via the NLAD Bulletin. If you have feedback about how we can improve our communications to NLAD users during service disruptions, kindly submit it to NLADsupport@usac.org. 

Sincerely,
Lifeline Program Team
Universal Service Administrative Company