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7/16/2018Service Providers in National Verifier States Not Required to Perform 2018 Recertification


In December 2017, the FCC waived the recertification requirement for service providers in the National Verifier first-wave states starting with January 2018 anniversary dates through the launch of the National Verifier.

Reverification will take the place of annual recertification for 2018 in Colorado, Mississippi, Montana, New Mexico, Utah, or Wyoming. Reverification is the one-time process conducted by USAC that occurs as a state enters the National Verifier.

The election period for 2019 USAC-elected recertification opened today and will remain open through August 31, 2018.        

Service providers located in National Verifier first-wave states do not need to submit an election for 2019 USAC-elected recertification; however, if you do business in both National Verifier and non-National Verifier states, and you wish to elect USAC for 2019 recertification, you only need to elect USAC for your SACs in non-National Verifier states.

For questions about USAC-elected recertification, please contact us at LIverifications@usac.org.  

7/12/2018National Verifier Service Provider Portal Issue Resolved


  

6/29/2018Lifeline Program Newsletter - June 2018


The June 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

 June Headlines:

  • National Verifier is Live in First-Wave States
  • Lifeline Support Center Updated Call Center Hours
  • Reminder: Universal Forms Requirement Begins July 1
  • USAC-Elected Recertification Elections for 2019 Opens July 16
  • Webinar on July 11: USAC-Elected Recertification

6/18/2018USAC Announces National Verifier Soft Launch


USAC is pleased to announce that the National Verifier is live and available for use in the first six states. The system, which will determine subscriber eligibility for the Lifeline Program, can now be used by service providers in Colorado, Mississippi, Montana, New Mexico, Utah and Wyoming.

During this soft launch period, service providers can check consumers’ eligibility through the National Verifier service provider portal. Participation in the National Verifier during the soft launch window is optional for service providers in the initial launch states. USAC recommends that service providers take this time to use the system and ensure their processes and systems align with the National Verifier.

During the soft launch, only service providers can access the National Verifier. Later, beginning when the hard launch occurs, consumers will also be able to access the National Verifier directly to check their eligibility by visiting CheckLifeline.org or by sending paper applications to the Lifeline Support Center.

USAC will announce the National Verifier’s hard launch at a later date. At the hard launch, all service providers in the initial launch states must use the National Verifier to determine initial subscriber eligibility, and the National Verifier will conduct annual recertification.

More Information

Service providers and state partners in the initial launch states will receive a follow up communication outlining resources and upcoming training opportunities. Additional resources and National Verifier information can be found on the National Verifier page on USAC’s website.

5/30/2018Lifeline Program Newsletter - May 2018


The May 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center

 May Headlines:

  • Have You Started Using the New, Universal Lifeline Consumer Forms?
  • Mark Your Calendar: Enrollment in 2019 USAC-Elected Recertification Opens in July
  • Changes to NLAD Account Management Structure: One "ETC Admin" per SPIN
  • Notable updates to the NLAD and LCS Systems 
  • USF Funds Have Transferred to the U.S. Treasury
  • Lifeline's Document Retention Rules
  • Webinar on May 30: Universal Consumer Forms
  • Webinar on June 13: Annual Recertification Process

5/30/2018NLAD 3.20.0 Production Release


NLAD version 3.20.0 was released into the Production environment today, May 30, 2018.

A new third-party identification verification (TPIV) checking process in the National Lifeline Accountability Database (NLAD) was released that will prevent NLAD users from enrolling deceased subscribers in the Lifeline Program.

This code was previously released to the pre-production environment in early May and is now available in the production environment.

Two New UI Error Messages:

New error message during verify transactions

      "TPIV WebService: Subscriber is identified as deceased" 

New error message during enroll and transfer transactions

      "TPIV_FAIL_DECEASED: Subscriber is identified as deceased" 

One New API Error Message:

"TPIV_FAIL_DECEASED: Subscriber is identified as deceased" 

One New Argument for POST/Resolution/Submit Request:

      Field name: fullNameDeceasedTCode
      Field description: Full Name Deceased Error Resolution Code
      Data description: Resolution error codes are required to complete a dispute resolution submission.
      These codes reference specific NLAD failures relating to third party identity verification (TPIV) errors.
      Required status: Conditional  Conditional requirements: Required if transaction error =
      TPIV_FAIL_DECEASED
      Type: Alpha-numeric
      Format: T14, T16, T18, T19, T20, T21, T22

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.  

        

5/24/2018Update on NLAD Performance


USAC would like to acknowledge and apologize for the service disruptions earlier this month with the National Lifeline Accountability Database (NLAD). NLAD is now stable and functioning normally, and USAC will continue monitoring the system's performance. 

We recognize that reliable NLAD performance is critical to successful program participation. USAC is revisiting its approach to continually releasing upgrades and enhancements to NLAD so that performance and stability keep pace with our ever-increasing data.

We appreciate your patience when the system isn't meeting expectations, and do our best to keep NLAD users informed during service disruptions via the NLAD Bulletin. If you have feedback about how we can improve our communications to NLAD users during service disruptions, kindly submit it to NLADsupport@usac.org. 

Sincerely,
Lifeline Program Team
Universal Service Administrative Company

5/16/2018Scheduled System Maintenance on Friday, May 18 + "Confirm Link Up" Back Online


Scheduled System Maintenance Friday, May 18

The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance starting Friday, May 18 at 10 p.m. until Saturday, May 19 at 4 a.m. ET. Please note the slightly longer maintenance window.

The NLAD pre-production and production environments will not be available for use during this time.

"Confirm Link Up" Functionality Available 

The "Confirm Link Up" functionality is back online as of today, May 16. "Confirm Link Up" was disabled on May 8 due to NLAD performance issues, but it is now available for carriers to use as usual.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

5/8/2018Temporary Fix for Time-Outs + "Confirm Link Up" is Disabled


Update to Enhance NLAD Performance

USAC is aware of the slow performance and time-outs that certain users are experiencing today in the National Lifeline Accountability Database (NLAD).

In response, USAC is temporarily disabling the "Confirm Link Up" functionality, which will increase the system's performance. Users will notice increased system performance shortly.

"Confirm Link Up" Function Disabled

To alleviate slow performance and time-outs in the NLAD system, USAC is disabling the "Confirm Link Up" functionality this afternoon, until mid-next week. 

The "Confirm Link Up" functionality verifies whether a subscriber already received Link Up at their address, and does not impact NLAD users' ability to enroll subscribers in Link Up. If a user attempts to use the "Confirm Link Up" functionality, they will receive an error message stating "Service Temporarily Unavailable."

The "Confirm Link Up" function will be available again mid-next week, once a permanent fix for NLAD's performance issues is in place.

We apologize for this inconvenience.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

 

5/2/2018NLAD Service Temporarily Restored; Additional Maintenance Tonight


NLAD & LCS Service Restored Temporarily

The National Lifeline Accountability Database (NLAD) and Lifeline Claims System (LCS) is back in service temporarily this afternoon and will remain available until 9:00 p.m. ET.

Transaction reports will not be available during this time. Additional maintenance is required to restore report functionality; USAC will conduct additional unscheduled maintenance tonight, May 2, starting at 9:00 p.m. ET.

Early Reimbursement Payment Deadline Extension

The deadline to submit Lifeline reimbursement claims and receive same-month payment will be extended until Thursday, May 10.                     
Unscheduled Maintenance Tonight, May 2

The National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) will be unavailable due to unscheduled system maintenance tonight, Wednesday, May 2, 2018, from 9:00 p.m. ET to 9:00 am ET on Thursday, May 3, 2018.

We sincerely apologize for the disruption. 

 

5/2/2018NLAD & LCS Out of Service


NLAD & LCS Out of Service

The National Lifeline Accountability Database (NLAD) and Lifeline Claims System (LCS) are out of service at this time. We will provide another update as soon as possible.

Additional maintenance is required to restore report functionality; USAC will conduct additional unscheduled maintenance tonight, May 2, starting at 9:00 p.m. ET.

Early Reimbursement Payment Deadline Extension

The deadline to submit Lifeline reimbursement claims and receive same-month payment will be extended. We will announce the new early payment deadline once NLAD and the LCS are functioning normally.

Unscheduled Maintenance Tonight, May 2

The National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) will be unavailable due to unscheduled system maintenance tonight, Wednesday, May 2, 2018, from 9:00 p.m. ET to 9:00 am ET on Thursday, May 3, 2018.

We sincerely apologize for this disruption and are working diligently to resolve the issue. 

 

5/2/2018NLAD Unscheduled Maintenance until Noon ET


The National Lifeline Accountability Database (NLAD) unscheduled maintenance is still underway this morning. We estimate the system will be back in service at noon ET today. We will provide another update at noon ET.  

5/1/2018Update + Unscheduled System Maintenance Tonight


NLAD and LCS Update

The National Lifeline Accountability Database (NLAD) is back in service. To resume service, USAC disabled the NLAD transaction reports (both the Summary and Detailed Transaction Reports), which will not be available for use today.

The May 1 NLAD Snapshot Reports are available in NLAD now; however, the data will not be available in the Lifeline Claims System (LCS) for some users until later today.

USAC is working to increase the performance of transactions, and will closely monitor NLAD today and tomorrow. To fix the issues with transaction reports, USAC is conducting unscheduled NLAD maintenance today, May 1, 2018. Access to the reports will be restored tomorrow, May 2.

Unscheduled NLAD Maintenance Today, May 1

The National Lifeline Accountability Database (NLAD) will be unavailable due to unscheduled system maintenance today, Tuesday, May 1, 2018, from 6 p.m. ET to Wednesday, May 2, 2018 at 6 a.m. ET.

Both the NLAD and LCS pre-production and production environments will not be available for use during this time.

We apologize for the inconvenience and early maintenance start time. The start time was selected due to the complexity of the issue, and the length of time required to fix it.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

 

5/1/2018NLAD Currently Down


The National Lifeline Accountability Database (NLAD) is currently out of service. USAC is aware of the issue and is actively working toward a resolution. We will provide an update shortly.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

 

4/30/2018NLAD Intermittent Connectivity Issues


The National Lifeline Accountability Database (NLAD) experienced intermittent connectivity issues between 2:45 p.m. and 3:30 p.m. ET. This was affecting some users' ability to conduct transactions in NLAD and was causing slow response times to API requests.

USAC is actively working to resolve the issue and is closely monitoring the system as we resolve the underlying problems which caused performance issues over the last week.

We apologize for the inconvenience.

Questions about NLAD? 

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

 

4/24/2018Scheduled System Maintenance on Thursday, April 26 & Friday, April 27


Scheduled System Maintenance on Thursday, April 26

The National Lifeline Accountability Database (NLAD) will be unavailable due to scheduled system maintenance on Thursday, April 26 from 6 p.m. to 9 p.m. ET.

The NLAD and LCS pre-production environments will not be available for use during this time.

Monthly Scheduled System Maintenance on Friday, April 27

The National Lifeline Accountability Database (NLAD) will be unavailable due to monthly scheduled system maintenance starting Friday, April 27 at 10 p.m. until Saturday, April 28 at 2 a.m. ET.

The NLAD and LCS production and pre-production environments will not be available for use during this time.

For a full calendar list of scheduled maintenance, visit the Maintenance Schedule page on the Lifeline Program website. 

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.  

4/23/2018Lifeline Program Newsletter - April 2018


The April 2018 issue of Lifeline Program News is now available. Sign up to receive the newsletter by email in the Subscription Center.

April Headlines:

  • Universal Consumer Forms Requirements
  • FCC Form 555 Revisions for Hurricane-Affected Areas
  • NLAD Tribal Verification Map - Work in Progress
  • Lifeline Resources for Beginners
  • Notable Updates to the NLAD + LCS Systems
  • FCC Form 481 Now Available; Due July 2
  • Webinar on May 9: Universal Consumer Forms
  

4/19/2018NLAD Enhancement to Allow Updates to Broadband Service Types


The National Lifeline Accountability Database (NLAD) released an enhancement today, April 19, 2018, that allows carriers to update a subscriber's service type to broadband without experiencing an error if the service initiation date is before 12/2/2016.

This enhancement resolves the error message carriers received when attempting to update a subscriber's service type to broadband following the removal of the benefit port freeze in NLAD.

Questions about NLAD? 

If you have questions, contact us at NLADSupport@usac.org or (877) 524-1325.

  

4/18/2018New Requirement on July 1: Lifeline Universal Consumer Forms


On February 20, the FCC released Public Notice DA 18-161, which requires service providers in all states and territories to begin using the Lifeline Program's new, universal consumer forms -- FCC Forms 5629, 5630, and 5631-- by July 1, 2018.

Service providers can begin using the new forms immediately.

More information is available on the Lifeline Forms and the Lifeline Universal Consumer Forms web pages.

State-Specific Forms and Requirements
If a state has an existing, required Lifeline form, service providers should use the state’s form. Visit the State Eligibility Verification Processes page of USAC’s website to see the status that each state has communicated to USAC. USAC will also publish known state-specific requirements to that web page. 

Effective Date is July 1, 2018
For initial eligibility verification, begin using the universal forms by July 1, 2018. For annual recertification, use the universal forms for subscribers whose 60-day response period begins on July 1, 2018 and later.

No Modifications are Permitted
Service providers are not permitted to modify the universal forms; however, they can be translated into other languages. If a state has an additional requirement, service providers can include additional questions and information on a separate page.

Webinar on May 9: Universal Consumer Forms
Join USAC on Wednesday, May 9, for Webinar: Universal Consumer Forms, where we'll discuss the requirements for the new forms. Please submit questions in advance using the registration form.

4/13/2018Updated NLAD API Specs


New TPIV Error Code Add Deceased Subscribers        

USAC is enhancing its Third-Party Identity Verification (TPIV) process in NLAD by adding a validation that will check subscribers’ identity to verify that they are not deceased. These changes will involve a new error code that will notify carriers if a subscriber is identified as deceased, and will involve new T codes to be used to dispute the error.

The changes are expected to be released to the NLAD Pre-production environment during the first week of May 2018. The changes will be available for testing in the Pre-Production environment for about two weeks before being moved to production.

Carriers can begin to prepare for this change by updating their API to accommodate the new error message and to send dispute resolution requests for the new error. The authorized proof-of-life documentation associated with each new T code will be updated on usac.org after these changes have been released in Pre-production.

The list of acceptable documentation to resolve the deceased subscriber error, along with the corresponding T codes, will be sent in a separate communication.

Summary of API Changes

If a subscriber is identified as deceased, the TPIV_FAIL_DECEASED message code will be returned in the API, and the appropriate T Code will need to be entered to resolve this error.

One New API Message Code:

  • MSGCD: TPIV_FAIL_DECEASED  
  • Description: Subscriber is identified as deceased.  
  • Return Code: 400

One New Argument for POST/Resolution/Submit Request:

  • Field name: fullNameDeceasedTCode
  • Field description: Full Name Deceased Error Resolution Code
  • Data description: Resolution error codes are required to complete a dispute resolution submission. These codes reference specific NLAD failures relating to third party identity verification (TPIV) errors.
  • Required status: Conditional
  • Conditional requirements: Required if transaction error = TPIV_FAIL_DECEASED
  • Type: Alpha-numeric
  • Format: T18, T19, T20, T21, T22, T23, T24

Sample JSON with New Argument for POST/Resolution/Submit Request: see bulletin sent on Friday, April 13

Additional Change for Broadband Service Types

In addition to the changes described above, USAC will release functionality next week that removes the requirement that the service initiation date for broadband service types is on or after December 2, 2016.

Carriers will no longer encounter the error "INVALID_BROADBAND_SVCINITDATE" when attempting to update subscribers from a voice to broadband service type.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325. 

4/12/2018Lifeline Program Webinar Recording & Slides Available - April 2018


The April 2018 Lifeline Program Webinarrecording and slides are now available in the Learn section.

This month, the User Support team gives a high-level overview of the Lifeline Program's application process, including eligibility checking, designed for service providers who are new to the Lifeline Program.

 

4/6/2018NLAD 3.16.0 Production Release


The National Lifeline Accountability Database (NLAD) version 3.16.0 was released into the production environment today, April 6, 2018.    

In this release, issues that some users experienced when selecting the E16 eligibility code in New York have been resolved. Users should now be able to enroll, verify, update, and transfer any subscriber in New York until the waiver expires on April 30, 2018.  

The Detail Subscriber Snapshot report has been updated to reflect a subscriber's anniversary date as of the date the snapshot report was taken, regardless of when the report is pulled.       

Lastly, the language that users must accept on the warning page after logging in to NLAD has been updated.

Questions about NLAD?  

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.

 

4/2/2018Lifeline Benefit Transfers - Subscriber Consent & Eligibility Checks


The Lifeline benefit port freeze was lifted on March 19, 2018, which now gives subscribers the option to change Lifeline providers without restriction. Following this rule change, USAC has seen an increase in Lifeline benefit transfer requests in NLAD.          

As a refresher, before performing a benefit transfer, a service provider must:

  • Obtain the subscriber's consent,  
  • Verify the subscriber's Lifeline eligibility by performing a database check or reviewing eligibility documents, and  
  • Collect initialed Lifeline certifications from the subscriber.          

Once the service provider has completed these steps with the subscriber, they can perform the benefit transfer in NLAD.        

Questions about Lifeline?        

If you have questions about benefit transfers or other Lifeline program issues, contact us at LifelineProgram@usac.org.

 

3/31/20182017 USAC Annual Report Now Available


USAC's 2017 Annual Report details operations, activities, and accomplishments for the prior year, including information about participation in each of the universal service programs and administrative action intended to ensure program integrity.

3/27/2018System Maintenance Rescheduled to Wednesday, March 28


System maintenance will not occur as scheduled tonight (March 27, 2018) The system maintenance is rescheduled for tomorrow, March 28 from 10 p.m. to 11 p.m. ET.

The NLAD and LCS production and pre-production environments will not be available for use during this time.

Questions about NLAD?

If you have any questions, contact us at NLADSupport@usac.org or (877) 524-1325.