When the National Verifier launches in a state or territory, the responsibility for annual recertification will shift to the National Verifier.
Recertification is an annual requirement for Lifeline subscribers and is separate from reverification (one-time National Verifier process). This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit.
Subscribers will only be due for recertification after they have successfully completed reverification or if they enrolled through the National Verifier.
Every subscriber in National Verifier recertification will go through an initial automated data check that will check for the subscriber’s eligibility.
Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report, which will be available in NLAD.
Subscribers whose eligibility cannot be verified via the initial automated check will be required to self-certify their eligibility. USAC will conduct outreach to these subscribers and require that they self-certify.
The chart below provides a high-level overview of the recertification process:
Subscribers that pass the initial data source checks will not need to take any further action to retain their Lifeline benefit. Subscribers that fail the initial data source checks will be prompted to self-certify during a 60 day window. Failure to self-certify during this time will result in automatic de-enrollment.
A walkthrough of the recertification process can be found below:
- Initial Data Source Check
- Every subscriber in National Verifier recertification will go through an initial automated data source check.
- Subscribers will only be checked for eligibility.
- Subscribers who pass the initial data source check will not need to take any further action.
- Subscribers that fail the initial data source checks will be prompted to self-certify.
- Recertification Reports Populate in NLAD
- Service providers will be able to see which subscribers are currently undergoing recertification via the Recertification Subscriber Status Report that will be available in NLAD.
- Self – certification Window (60 Day Window) Opens
- The initial mailing to subscribers to initiate the recertification window will include:
- A letter notifying them of their recertification requirement (English & Spanish)
- A barcoded copy of FCC Form 5630 Annual Recertification Form (English & Spanish)
- This mailing will be sent approximately 90 days before the subscriber’s Anniversary Date.
- Automatic De-enrollment
- If a subscriber does not successfully recertify within their 60-day window, USAC will notify the subscriber via mail within 2-3 business days after a subscriber’s window closes and will be automatically de-enrolled from NLAD five (5) business days after the conclusion of their recertification window.
- After the de-enrollment has occurred, NLAD will send an automated email to notify the service provider and the Failed Recertification De-enroll Report will be updated.
The National Verifier recertification process will start 90 days before a subscriber’s anniversary date in NLAD.
Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day.
The chart below provides a high-level overview of the recertification timeline:
Subscribers whose eligibility cannot be verified via the initial automated check will be required to self-certify their eligibility for the Lifeline benefit. USAC will conduct outreach to subscribers that did not pass the automated data source check and require self-certification.
Subscribers will receive an initial notice informing them that they are due for recertification. This mailing will be sent approximately 90 days before the subscriber’s anniversary date.
Subscribers who fail the automated checks will be able to self-certify using one of the three methods below:
Paper Recertification Form
- Subscribers who fail the initial automated checks will receive a barcoded version of Form 5630 from USAC to submit via mail.
- Subscribers will not receive written notice that their form was received, however they will be able to call the Lifeline Support Center for their status or the service provider can access this information via the Subscriber Recertification Status Report in NLAD.
- A mailed notification will be sent shortly after the successful recertification attempt.
Interactive Voice Response (IVR)
- Subscribers can complete recertification through an interactive voice response (IVR) system. This process will take approximately 10 minutes to complete.
- The subscriber will find out immediately whether they pass/fail.
- Subscribers will need their Application ID (provided on the recertification letter) to enter the IVR.
- Application ID is also available on the Recertification Subscriber Status Report in NLAD.
- Subscribers can recertify online via the National Verifier web portal. Instructions for recertifying online are provided on letter to subscriber.
- Subscriber finds out immediately whether they pass/fail.
During the 60-day period, subscribers may receive up to three (3) robo-calls and a reminder postcard. Subscribers will receive scheduled reminders until they successfully recertify.
Robo-calls inform subscribers:
- That it is time to recertify their benefit,
- Of their deadline to recertify, and
- That they can continue immediately to recertify using the IVR, recertify online (URL provided), or complete and return the mailed recertification form.