Lifeline

Lifeline National Verifier

Reverification

Reverification is the one-time process to confirm that all existing Lifeline subscribers meet the National Verifier's eligibility standards.

When the National Verifier launches in a state, USAC will run all existing NLAD subscriber records through the National Verifier to check address validation, eligibility, and identity. If the National Verifier cannot confirm the subscriber’s eligibility using an automated data source, service providers must provide proof of the subscriber’s eligibility to the National Verifier.

Reverification for Colorado, Mississippi, Montana, New Mexico, Utah, and Wyoming began in August. The reverification process will take the place of 2018 recertification for all consumers in the first-wave states.

Reverification will reset a subscriber’s anniversary date. Subscribers will be recertified one year after the date that they are successfully reverified. The National Verifier will perform all future recertification for subscribers in National Verifier states.

On this page: Reverification ProcessSchedule for Initial StatesReverification ReportsElection OptionAccepting Documentation, Providing Documents to USACDocument Retention Obligations

Initial Launch Reverification Groups

Subscribers in the initial launch states will be reverified in four groups:

  • Group 1: Subscribers enrolled January 1, 2018 through June 17, 2018
  • Group 2: Subscribers enrolled May 1, 2016 through December 31, 2017
  • Group 3: Subscribers enrolled prior to May 1, 2016
  • Group 4: Subscribers enrolled through the legacy (non-National Verifier) process during the soft launch period.

Subscribers enrolled during the soft launch: Subscribers who are enrolled using a legacy (non-National Verifier) process during the soft launch will be reverified in Group 4. Subscribers who are enrolled using the National Verifier’s process during the soft launch will not be reverified.

Process

The reverification process will include:

  • Automated eligibility check
    • Each customer will be checked against the available eligibility databases, third-party identity verification (TPIV), the USPS's Address Matching Service (AMS), and for duplicates
    • USAC will provide the results of the automated check to service providers as the "Subscriber Reverification Status" report in NLAD (updated daily at midnight). This report is now available in NLAD for service providers in initial launch states.
  • If a consumer cannot be verified automatically:
    • Subscribers can provide acceptable eligibility documents to retain their Lifeline-supported service
    • For consumers who joined Lifeline in January 2018 or later (Groups 1 and 4): 
      Service providers must provide (1) existing Lifeline application with certifications, (2) existing eligibility documentation, and (3) existing documents that were used to resolve TPIV/AMS/duplicate disputes (if applicable). If the National Verifier does not accept the documentation provided, the service provider can contact the subscriber to request new acceptable documentation.
    • For consumers who joined Lifeline before January 2018 (Groups 2 and 3):
      Service providers must contact the subscriber (follow Section 54.405(e) of the Lifeline Program rules) to collect (1) new National Verifier application with certifications, (2) new proof of eligibility, and (3) provide existing documents that were used to resolve AMS/TPIV/duplicate disputes (optional: collect new dispute documentation)
  • If USAC cannot verify a customer's eligibility through these methods, the customer will be de-enrolled.
    • USAC will provide the list of subscribers who will be de-enrolled via the "Subscriber reverification de-enroll report" in NLAD
    • USAC will de-enroll the subscribers from NLAD automatically

Schedule for Initial States

Service providers can begin document collection now that the Subscriber Reverification Status Report is available. USAC issued a bulletin on October 2 announcing that the document submission window opens on October 3, 2018.

Once the report is ready, service providers can conduct outreach using the timeline below.

Reverification Step

Group 1

Group 2

Group 3

Group 4

Existing Documentation Due for Groups 1 & 4

October 22, 2018

N/A

N/A

USAC will announce the Group 4 timeline after hard launch

New (or existing TPIV/AMS/IEH) Documentation Due for Groups 2 & 3

N/A

January 2, 2019

January 30, 2019

N/A

New Documentation Due for Groups 1 & 4

*USAC will announce a date once existing documentation has been reviewed

N/A

N/A

USAC will announce the Group 4 timeline after hard launch

Reverification Reports

Reports about the National Verifier's reverification process for the initial launch states are available via NLAD:

"Subscriber Reverification Status" Report
  • This report is available in NLAD
  • Indicates which subscribers need documentation to resolve errors (eligibility, application, TPIV, AMS, and/or household worksheet)
  • Updated daily (at midnight) to show which documents were approved or rejected
  • Report can be filtered by SAC and reverification group
"Subscriber Reverification De-Enroll" Report
  • Indicates which subscribers failed the reverification process and will be de-enrolled from NLAD
  • One report per SAC
  • Updated all at once for Groups 1-3 and later for Group 4

Election Option

The window to elect USAC for reverification in initial launch states is closed. If you did not elect USAC to complete reverification on your company's behalf, you will need to complete your own document collection process.

Acceptable Documentation

USAC has determined the minimal criteria necessary for documentation to be accepted by the National Verifier.

Service providers will be required to provide documentation that meets the Acceptable Documentation Guidelines for subscribers that do not pass one or more of the automated data checks.

Learn more on the Acceptable Eligibility Documentation for the National Verifier page or reference the Acceptable Documentation Guidelines.

Providing Documentation to USAC

USAC will announce the document submission window by bulletin. No documents can be accepted before the submission window opens.

After the submission window opens, service providers can provide subscribers' documentation to USAC in the following ways:

  • Upload in batches using secure webpage (preferred method):
    Prepare a single PDF document per subscriber, and use the subscriber’s application ID (as shown in the report) and last name as the file name (for example, ApplicationID_lastname.pdf). Combine the batch of subscriber PDFs into a single .zip file, with the file name: nv_reverification_companyname_MMDDYYYY_HHMMSS.zip. Use your SAC name as the company name. Use a 24-hour clock in ET for the hours, minutes, and seconds. Upload the completed reverification .zip files to the USAC secure webpage using the login credentials provided (coming soon!). Drop the .zip file in the center of the webpage or upload it using the "Upload" icon on the screen.A copy of the secure webpage document upload process can be found here.
  • Mail paper documents:
    Create a cover page for each subscriber showing only their Application ID (as show in the report) and last name. Use the cover sheet to create separation between each subscriber’s documentation (do not staple or paper clip) and use a cover sheet any time you are mailing subscriber documents for reverification. Mail the items to:
    USAC Lifeline Support Center
    P.O. Box 7081
    London, KY 40742

For mailed in documents, the postmarked date must meet the deadline for each group.

Document Retention Obligations

Providing documentation to USAC does not relieve service providers of their recordkeeping obligations for existing subscribers. When the National Verifier launches in a state, service providers will not be required to keep eligibility documentation for new federal Lifeline enrollments that used the National Verifier. Service providers should continue following applicable state recordkeeping requirements.