Lifeline

Lifeline National Verifier

Reverification

Reverification is the one-time process to confirm that all existing Lifeline subscribers meet the National Verifier's eligibility standards.

When the National Verifier launches in a state, USAC will run all existing NLAD subscriber records through the National Verifier. If the National Verifier cannot confirm the subscriber’s eligibility using an automated data source, service providers must provide proof of the subscriber’s eligibility to the National Verifier.

Reverification for Colorado, Mississippi, Montana, New Mexico, Utah, and Wyoming will begin in August. The reverification process will take the place of 2018 recertification for all consumers in the first-wave states.

Reverification will reset a subscriber’s anniversary date. Subscribers will be recertified one year after the date that they are successfully reverified. The National Verifier will perform all future recertification for subscribers in National Verifier states.

On this page: Reverification ProcessSchedule for Initial StatesReverification ReportsElection OptionAccepting Documentation, Providing Documents to USACRecertification with the Reverification Process

Reverification Groups

Subscribers in the initial launch states will be reverified in four groups:

  • Group 1: Subscribers enrolled January 1, 2018 through June 17, 2018
  • Group 2: Subscribers enrolled May 1, 2016 through December 31, 2017
  • Group 3: Subscribers enrolled prior to May 1, 2016
  • Group 4: Subscribers enrolled through the legacy (non-National Verifier) process during the soft launch period.

Subscribers enrolled during the soft launch: Subscribers who are enrolled using a legacy (non-National Verifier) process during the soft launch will be reverified in Group 4. Subscribers who are enrolled using the National Verifier’s process during the soft launch will not be reverified.

Process

The migration and reverification process will include:

  • Automated eligibility check
    • Each customer will be checked against the available eligibility databases, third-party identity verification (TPIV), the USPS's Address Matching Service (AMS), and for duplicates
    • USAC will provide the results of the automated check to service providers as the "Subscriber Reverification Status" report in NLAD (updated daily at midnight) and will notify service providers via email and bulletin when checks for each group are complete
  • If a consumer cannot be verified automatically:
    • Subscribers can provide acceptable eligibility documents to retain their Lifeline-supported service
    • For consumers who joined Lifeline in January 2018 or later (Groups 1 and 4): 
      Service providers must provide (1) existing certification/application forms, (2) existing eligibility documentation, and (3) existing documents that were used to resolve TPIV/AMS/duplicate disputes (if applicable). If the National Verifier does not accept the documentation provided, the service provider can contact the subscriber to request new acceptable documentation.
    • For consumers who joined Lifeline before January 2018 (Groups 2 and 3):
      Service providers must contact the subscriber (follow Section 54.405(e) of the Lifeline Program rules) to collect (1) new NV certification/application forms, (2) new proof of eligibility, and (3) provide existing documents that were used to resolve AMS/TPIV/duplicate disputes (optional: collect new dispute documentation)
    • The election period for service providers to elect USAC has closed. If you did not elect USAC to complete reverification on your company’s behalf, you will need to complete your own document collection process.
  • If USAC cannot verify a customer's eligibility through these methods, the customer will be de-enrolled.
    • USAC will provide the list of subscribers who will be de-enrolled via the "Subscriber reverification de-enroll report" in NLAD
    • USAC will de-enroll the subscribers from NLAD automatically

Schedule for Initial States

Service providers can begin document collection and submission once USAC has announced that the Subscriber Reverification Status Report is ready.

Once the report is ready, service providers can conduct outreach using the timeline below.
Reverification Step

Group 1

Group 2

Group 3

Group 4

Existing Documentation Due – Groups 1 & 4

20 days after initial Group 1-3 report is available

N/A

N/A

20 days after initial Group 4 report is available

New (or existing TPIV/AMS/IEH) Documentation Due – Groups 2 & 3

N/A

90 days after initial Group 1-3 report is available

120 days after initial Group 1-3 report is available

N/A

New Documentation Due – Groups 1 & 4

75 days after updated Group 1 report is available

N/A

N/A

75 days after updated Group 4 report is available

Reverification Reports

Reports about the National Verifier's reverification process will be available via NLAD:

"Subscriber Reverification Status" report
  • This report will be available in NLAD (upon USAC’s notification of report availability)
  • Indicates which subscribers need documentation to resolve errors (eligibility, application, TPIV, AMS, and/or household worksheet)
  • Updated daily (at midnight) to show which documents were approved or rejected
  • Report can be filtered by SAC and reverification group

Service providers should wait to conduct outreach until they receive notification from USAC that the report has been fully updated for a given group (see Schedule for Initial States). In August, the initial report for Groups 1-3 will be available.

"Subscriber Reverification De-Enroll" report
  • Indicates which subscribers failed the reverification process and will be de-enrolled from NLAD
  • One report per SAC
  • Updated all at once for Groups 1-3 and later for Group 4

Election Option

The window to elect USAC for reverification is closed. If you did not elect USAC to complete reverification on your company's behalf, you will need to complete your own document collection process.

Acceptable Documentation

USAC has determined the minimal criteria necessary for documentation to be accepted by the National Verifier.
Service providers will be required to provide documentation that meets the Acceptable Documentation Guidelines for subscribers that do not pass one or more of the automated data checks.

Learn more on the Acceptable Eligibility Documentation for the National Verifier page or reference the Acceptable Documentation Guidelines.

Providing Documentation to USAC

USAC will not begin accepting documentation until the automated checks are complete.
After the automated checks are complete, service providers can provide subscribers' documentation to USAC in the following ways:

  • Upload in batches via SFTP file (preferred method):
    Prepare a single PDF document per subscriber, and use the subscriber’s application ID (as shown in the report) as the file name (for example, ApplicationID.pdf). Combine the batch of subscriber PDFs into a single .zip file, with the file name nv_reverification_companyname_MMDDYYYY_HHMMSS.zip, and include one metadata file. For the hours, minutes, and seconds, use a 24-hour clock. Upload the completed reverification .zip files to the “Reverification” folder on the SFTP server
  • Mail paper documents:
    Create a cover page for each subscriber showing only their Application ID (as show in the report) and last name. Use the cover sheet to create separation between each subscriber’s documentation (do not staple or paper clip) and use a cover sheet any time you are mailing subscriber documents for reverification. Mail the items to: address coming soon!

For mailed in documents, the postmarked date must meet the deadline for each group.

For submission details, please see the Reverification How-To Guide (coming soon). Please follow the Lifeline Support Center’s naming and submission conventions to expedite processing times.

Providing documentation to USAC does not relieve service providers of their recordkeeping obligations for existing subscribers. When the National Verifier launches in a state, service providers will not be required to keep eligibility documentation for new federal Lifeline enrollments that used the National Verifier. Service providers should continue following applicable state recordkeeping requirements.

Recertification with the Migration Process

The reverification process will serve as 2018 recertification for consumers in the initial launch states who have anniversary dates in January through June. The National Verifier will perform 2018 recertification for all consumers in the initial launch states.

The migration and reverification process will reset a subscriber's anniversary date. The future recertification date will be one year from the date the subscriber was successfully reverified. The National Verifier will perform all future recertification for subscribers in National Verifier states.