Lifeline National Verifier

National Verifier March 2019 Launch

Service providers in Indiana, Kentucky, and Michigan must use the National Verifier to determine the eligibility of all Lifeline applicants before enrolling them in the program. Service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.

Consumers in the March 2019 launch who wish to apply for Lifeline through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

The National Verifier does not have access to state-specific databases in this launch. The table below provides additional information on automated data connections.


Qualifying Programs with Automated Data Sources

Manual Verifications (Uploaded or Mailed)


FPHA, SNAP, Medicaid

SSI, Veterans Pension, Tribal programs, income


FPHA, SNAP, Medicaid

SSI, Veterans Pension, Tribal programs, income


FPHA, SNAP, Medicaid, SSI

Veterans Pension, Tribal programs, income

NLAD Legacy Mode

Service providers must now use the National Verifier for all transactions. Service providers can no longer use the toggle feature to switch between NLAD’s legacy (non-National Verifier) and National Verifier modes for SACs in the March 2019 launch.

Service providers will continue to see the toggle if they use NLAD via its website, but they will not be able to switch between "On" and "Off." The toggle in these states will remain "On."

NLAD National Verifier API Request

API users in the March 2019 launch must use the full (hard) launch NLAD National Verifier API request. If a service provider sends an API request that does not include the National Verifier indicator, they will receive an error.

Users can find all the information needed in the API Specifications currently available in NLAD.

General Reverification

Reverification is the one-time process to ensure that all Lifeline subscribers meet the program's eligibility requirements. For a walk-through of the March 2019 launch reverification process, view the National Verifier Reverification Process – March 2019 Launch slide deck.

This process will begin soon for consumers in the March 2019 launch. USAC will share detailed information about reverification groups and timelines before the process begins.

March 2019 Launch – Reverification Timeline

Group 1

Group 2

Group 3

Group 4

Existing Documents Due





USAC Opt Out Reverification

Service providers that opt out of the USAC conducted outreach process will receive separate notices regarding the final documentation deadlines and the outreach requirements.


Service providers in the March 2019 launch are not to start any new 2019 recertification batches for consumers in these states. Any recertification batches that are already underway must be completed.

Training and Support

To review state specific trainings for Indiana, Kentucky, and Michigan, view the National Verifier office hours slide decks.

For additional information on the March 2019 launch, sign up for National Verifier training sessions and office hours.