Lifeline

Lifeline National Verifier

National Verifier December 2018 Launch

Service providers in Missouri, North Carolina, Pennsylvania, and Tennessee must use the National Verifier to determine the eligibility of all Lifeline applicants before enrolling them in the program. Service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.

Consumers in the December 2018 launch who wish to apply for Lifeline through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

The table below provides information on automated data connections.

State

Qualifying Programs with Automated Data Sources

Manual Verifications (Uploaded or Mailed)

Missouri

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

North Carolina

SNAP and FPHA

Medicaid, SSI, Veterans Pension, Tribal programs, income

Pennsylvania

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

Tennessee

SNAP and FPHA

Medicaid, SSI, Veterans Pension, Tribal programs, income

NLAD Legacy Mode

Service providers must now use the National Verifier for all transactions. Service providers can no longer use the toggle feature to switch between NLAD’s legacy (non-National Verifier) and National Verifier modes for SACs in the December 2018 launch.

Service providers will continue to see the toggle if they use NLAD via its website, but they will not be able to switch between "On" and "Off." The toggle in these states will remain "On."

NLAD National Verifier API Request

API users in the December 2018 launch must use the full (hard) launch NLAD National Verifier API request. If a service provider sends an API request that does not include the National Verifier indicator, they will receive an error.

Users can find all the information needed in the API Specifications currently available in NLAD.

General Reverification

Reverification is the one-time process to ensure that all Lifeline subscribers meet the program's eligibility requirements. The reverification process is underway for the December 2018 launch.

For a walk-through of the December 2018 launch reverification process, view the National Verifier Reverification Process – December 2018 Launch slide deck.

December 2018 Launch – Reverification Timeline

Group 1

Group 2

Group 3

Group 4

Existing Documents Due

5/10/2019

5/10/2019

5/10/2019

5/9/2019

Consumers are separated into four groups, based on their Lifeline enrollment date (NLAD "ENROLLMENT DATE").

  • Group 1: Recent enrollees; service providers may use existing (on hand) eligibility, certification, AMS, TPIV, Deceased, and IEH documentation to resolve failures. Once initial reviews are complete, USAC will notify service providers that they must begin outreach to resolve remaining failures.
  • Groups 2 & 3: Service providers may use existing (on hand) AMS, TPIV, Deceased, and IEH documentation to resolve failures, but must conduct outreach for new eligibility and certification documentation.
  • Group 4: Consumers enrolled through the legacy NLAD process during the soft launch period; service providers may use existing (on hand) eligibility, certification, AMS, TPIV, Deceased, and IEH documentation to resolve failures. Once initial reviews are complete, USAC will notify service providers that they must begin outreach to resolve remaining failures.

Recertification

Service providers in the December 2018 launch are not to start any new 2019 recertification batches for consumers in these states. Any recertification batches that are already underway must be completed.

Opt Out of USAC Conducted Reverification

Service providers that opt out of the USAC conducted outreach process will receive separate notices regarding the final documentation deadlines and the outreach requirements.

Training and Support

For additional information on the December 2018 launch, sign up for National Verifier training sessions and office hours.