Lifeline

Lifeline National Verifier

How To Use It

Service providers can help Lifeline consumers obtain an eligibility decision from the Lifeline National Verifier through the service provider portal, or consumers can apply on their own by mail or online. USAC will determine if the applicant is eligible for Lifeline.

The National Verifier will also recertify subscribers each year.

Applying For the Lifeline Benefit

CheckLifeline.org

Service Provider Portal

Apply by Mail

*Available for consumers at full (hard) launch

Consumers can sign in to CheckLifeline.org from any computer or mobile device to create an account, receive an eligibility decision, and use the list of service providers in their area to contact one to enroll.

*Available for service providers at soft launch

Consumers can visit a service provider, who will use NLAD to enter the subscriber's information, receive an eligibility decision, and enroll the subscriber.

  • Service providers will use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed).
  • Customer will be expected to initial and e-sign the online application.

*Service providers cannot initial or e-sign on behalf of a customer, and cannot accept applications by phone.

*Available for service providers during soft launch

*Available for consumers at full (hard) launch

Customers can mail a paper application and copies of proof of eligibility to the Lifeline Support Center, which will return an eligibility decision by mail in 7-10 days. Then, the customer will contact a service provider to enroll.

The applicant must complete all fields fully and correctly, initial each agreement, and sign the form. Note: All fields are required unless otherwise indicated.

The mailing address for the Lifeline Support Center is:

USAC Lifeline Support Center
P.O. Box 7081
London, KY 40742

Service providers can call the Lifeline Support Center at (800) 234-9473 after that window to learn if an application was approved.

Annual Recertification

Subscribers will be recertified either automatically through the National Verifier's state/federal data sources, or receive a recertification request from USAC.

Service Provider Portal

Available for service providers at Soft Launch

Service providers can assist consumers with the application process. The service provider will sign in to the National Verifier and provide support to the applicant using an interview-style approach.

How to Use the Service Provider Portal

Service providers can access the National Verifier on any computer or mobile device. To complete a Lifeline application:

  • Visit the National Verifier website (CheckLifeline.org)
  • Sign in using your NLAD or NV-only credentials.
  • Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed).
  • Ask the customer to initial and e-sign the online application themselves (service providers cannot initial or e-sign on behalf of a customer, and cannot accept applications by phone).
  • After the system approves an eligible applicant, enroll them in NLAD.

Service providers will have the ability to sign in to the portal at any time to see a list of all active consumer applications associated with their account.

Note: After Hard Launch, service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.

Access to the Service Provider Portal

Each National Verifier user must have unique login credentials. Users are not permitted to share accounts. USAC has removed the limit on NLAD sub-accounts, and will track activity for these types of accounts.

  • Existing NLAD Accounts: Service provider representatives can sign in to the National Verifier using their existing NLAD credentials.
  • "NV Only" Accounts: Sales associates who use the National Verifier but do not need NLAD access can receive a "NV Only" account. This will allow the user to help consumers submit applications. When the application is approved, an NLAD user from the company will need to enroll the approved applicant in the NLAD system.
Additional Resources
Bulk Account Creation

At soft launch, service providers will be able to create National Verifier-only accounts, by logging into the National Lifeline Accountability Database (NLAD) and creating accounts using "NV Agent" as the account type.

Bulk account creation is available to service providers creating 75+ accounts at once. To use bulk account creation download the Bulk Upload Template, add information for at least 75 accounts, and submit the template to NLADsupport@usac.org. The new account holders will receive a temporary password via email within three (3) business days. Please submit the following information on the template:

  • Email: Account holder's email address
  • FirstName: Account holder's first name (use their legal name, not a nickname)
  • LastName: Account holder's last name (use their legal name)
  • PhoneNumber: Account holder's phone number (do not use the same phone number for multiple account holders)
  • Delegator: Enter the ETC Admin's email address
  • System: Enter "NV"
  • SPIN: Enter the SPIN the user is affiliated with
  • Role: Enter "ETC Agent"
National Verifier Pre-Production Environment

At soft launch, service providers in National Verifier states and territories can access the National Verifier pre-production environment. This environment allows users to use mock data to simulate service provider portal transactions including eligibility checks and document uploads. Service providers should only use mock data in the National Verifier pre-production environment.

After "qualifying" test data in the National Verifier pre-production environment, service providers can now attempt to enroll the test subscriber in the National Lifeline Accountability Database (NLAD) pre-production environment. To test the enrollment, carriers should use the same test data used in the National Verifier pre-production environment.

To achieve a positive TPIV result, service providers can use the mock data USAC provided. Detailed instructions are available in the National Verifier pre-production user guide. Detailed instructions are available in the National Verifier pre-production user guide.

USAC will not review all applications that require additional documentation. To request a manual review, please email NVTraining@usac.org with the application ID and desired result scenario (e.g. approve or reject this error) for each mock application. USAC will approve or reject mock applications based on service provider request, however, this process will not validate that the documentation is acceptable.

If you need assistance or have any questions related to the National Verifier pre-production environment, please email LifelineSupport@usac.org.

Apply by Mail

Available for service providers during Soft Launch

Available for consumers at full (hard) launch

Applicants can fill out the National Verifier's official Lifeline Program Application Form and Household Worksheet (if needed), and mail them to the Lifeline Support Center (address available on the application form).

The applicant must complete all fields fully and correctly, initial each agreement, and sign the form. Note: All fields are required unless otherwise indicated. Applicants must use only capital letters and black ink to fill out the form.

In case the system cannot automatically verify the applicant's eligibility, USAC recommends including copies of the following items:

A Lifeline Support Center agent will review the application and send the applicant an eligibility decision. Then, the applicant can contact a service provider to enroll in Lifeline.

CheckLifeline.org

Available at full (hard) launch

Consumers can sign in to CheckLifeline.org from any computer or mobile device to obtain their eligibility decision, and then contact a service provider to enroll. After full (hard) launch, CheckLifeline.org will become available for use.