Lifeline

Lifeline National Verifier

The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. USAC manages the National Verifier and its customer service department, the Lifeline Support Center.

The National Verifier will hard launch on November 2 in Colorado, Mississippi, Montana, New Mexico, Utah, and Wyoming. At that time, service providers in those states must check all Lifeline applicants' eligibility through the National Verifier.

At hard launch, consumers who wish to apply for Lifeline directly through the National Verifier can use the consumer portal at www.CheckLifeline.org to submit a paper application directly to the Lifeline Support Center.

The National Verifier initial state hard launch is an important step towards improving the Lifeline consumer experience and program integrity.

On October 15, the National Verifier will soft launch in Guam, Hawaii, Idaho, New Hampshire, North Dakota, and South Dakota.

USAC is working diligently with states, territories, federal and tribal partners to bring more consumers into the National Verifier in 2018 and 2019. Until the National Verifier launches in a state, service providers, state administrators and consumers should continue to use the current eligibility verification procedures.

How it Works

The National Verifier connects to NLAD, state, and federal data sources to confirm a subscriber's identity, eligibility, and prevent duplicate enrollments. If a subscriber’s eligibility can’t be approved automatically, they can upload/mail proof of eligibility for a Lifeline Support Center agent to review. Each eligibility approval is valid for 90 days.

CheckLifeline.org

Service Provider Portal

Apply by Mail

Consumers can log in to check their eligibility from any computer or mobile device, then contact a service provider to enroll in Lifeline.

Consumers can visit a service provider, who will use NLAD to enter the subscriber's information, receive an eligibility decision, and enroll the subscriber.

Customers can mail a paper application and copies of proof of eligibility to the Lifeline Support Center, which will return an eligibility decision by mail. Then, the customer will contact a service provider to enroll.

Annual Recertification
Subscribers will be recertified automatically through a state/federal data source, or receive
a recertification form from the National Verifier via their preferred contact method.

The Details

Learn more about the National Verifier:

  • How to Use it: Learn how to use the National Verifier online portal or submit a paper application.
  • Reverification: When the National Verifier launches in a state, USAC will conduct a one-time process to ensure existing subscribers meet the National Verifier’s eligibility standards called "reverification" (this is different from annual recertification).
  • Eligibility Decisions: Learn about the automated data sources the National Verifier uses to verify eligibility for the Lifeline Program.
  • Acceptable Documentation: Learn what types of proof-of-eligibility the National Verifier will accept.
  • User Accounts: Service provider users can use NLAD to access the National Verifier, and new "NV-only" account type is available.