Lifeline

Lifeline National Verifier

Eligibility Decision Process

The Lifeline National Verifier will determine if an applicant is eligible for a Lifeline benefit and, if so, provide approval by checking the following information:

  • Identity
  • Address
  • Income or qualifying government program participation
  • Compliance with the one benefit per household limit

The National Verifier checks applicant eligibility using automated data sources. If an automated data source is unavailable or the information cannot be found, the applicant can provide documentation to prove their eligibility.

Automatic Eligibility Verification

Identity and Address Verification

The National Verifier automatically verifies the applicant’s identity, mailing address, and location where they receive or will receive their Lifeline benefit through the National Lifeline Accountability Database (NLAD). NLAD uses the following:

  • Third-party identity verification (TPIV)
  • USPS address matching service (AMS)
  • Data checks for duplicate benefits for the same person or the same address
Program and Income Verification

The National Verifier automatically verifies an applicant's participation in a qualifying government program through established Computer Matching Agreements with state and federal government organizations.

The following is the list of automatic and manual verifications by participating state:

State

Automated Verifications

Manual Verifications (Uploaded or Mailed)

Alaska

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

American Samoa

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Colorado

SNAP, Medicaid, and FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Delaware

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

District of Columbia

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Guam

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Hawaii

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Idaho

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Indiana

FPHA,SNAP, Medicaid

SSI, Veterans Pension, Tribal programs, income

Kentucky

FPHA,SNAP, Medicaid

SSI, Veterans Pension, Tribal programs, income

Maine

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Michigan

FPHA, SNAP, Medicaid, SSI

Veterans Pension, Tribal programs, income

Mississippi

SNAP and FPHA

Medicaid, SSI, Veterans Pension, Tribal programs, income

Missouri

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

Montana

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

New Hampshire

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

New Mexico

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

North Carolina

SNAP and FPHA

Medicaid, SSI, Veterans Pension, Tribal programs, income

North Dakota

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Northern Mariana Islands

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Pennsylvania

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

Rhode Island

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

South Dakota

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Tennessee

SNAP and FPHA

Medicaid, SSI, Veterans Pension, Tribal programs, income

Utah

SNAP, Medicaid, and FPHA

SSI, Veterans Pension, Tribal programs, income

Virgin Islands

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

Wyoming

FPHA

SNAP, Medicaid, SSI, Veterans Pension, Tribal programs, income

FPHA = Federal Public Housing Assistance
SNAP = Supplemental Nutrition Assistance Program
SSI = Supplemental Security Income

Manual Eligibility Verification

When the National Verifier cannot verify eligibility through automated data sources, the applicant can submit documentation that proves their eligibility to the National Verifier’s Lifeline Support Center to initiate a manual review process.

Please reference the Acceptable Documentation page for a detailed information on what documentation is accepted.