When eligibility cannot be verified through any of the National Verifier’s automated data sources, the subscriber can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible.
At a minimum, the document must:
Please reference the National Verifier Acceptable Documentation Guidelines for more details and examples of acceptable documentation.
Additional program documents may be accepted in addition to the items listed; USAC will review each document and make a determination. Submitting documents not listed may cause delays in the review process.