Lifeline

Lifeline National Verifier

Acceptable Eligibility Documentation for the National Verifier

When eligibility cannot be verified through any of the National Verifier’s automated data sources, the subscriber can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible.

At a minimum, the document must:

  • State the name of the consumer, or the consumer's benefit qualifying person (BQP);
  • State the name of the Lifeline-qualifying program, such as SNAP;
  • Issued by a federal, state, or local government, program administrator or managed care organization (MCO), or Tribal program; and
  • Demonstrate the consumer is currently receiving an income equal or less than 135% of the federal poverty guidelines or is an active participation in a Lifeline-qualifying program.

Please reference the National Verifier Acceptable Documentation Guidelines for more details and examples of acceptable documentation.

Additional program documents may be accepted in addition to the items listed; USAC will review each document and make a determination. Submitting documents not listed may cause delays in the review process.