Contact Us

When contacting the Lifeline Program with questions or concerns, it is important to use the appropriate contact information to ensure that you reach the right team members.

Lifeline Program Consumers

For Lifeline Program consumers, visit for more information.

If you need to contact the Lifeline Program about a problem with your discounted services, a complaint about your telecommunications company, a letter from USAC about multiple discounts, or to report Lifeline Program fraud, visit the Help with Lifeline web page.

Consumers who have not been able to resolve their Lifeline program issues through their phone or internet companies can contact Lifeline consumer support by calling (800) 234-9473 Monday through Sunday, 9:00 AM to 9:00 PM ET (press 1 for English or press 2 for Spanish).

Lifeline Program Carriers

Contact information for carriers depends on the nature of your question or concern. To get the answers you need, select your topic from the list below to access the appropriate email address.

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC web page.