Lifeline

Representative Accountability Database (RAD)

RAD Resources

Fact Sheet

Representatives and service providers can review the RAD Fact Sheet here.

Videos

To learn more about the Representative Accountability Database (RAD), watch the videos provided here.

Past Webinars

Data Input Templates and Resources

NLAD Pre-Production Guide for Linking Representative IDs to Test Accounts

Review the NLAD Pre-Production Guide for Linking Representative IDs to Test Accounts for a list of test Representative IDs to use when linking ETC Administrator, ETC Analyst, ETC Operations, and ETC Agent users to Representative IDs in the NLAD pre-production environment.

Linking Representatives File Upload Template

Use the Linking Representatives File Upload Template to link a Representative ID to an existing user account.

Bulk Upload with the NLAD Input Template

Beginning the week of July 29, test adding or updating many subscribers at once by using the NLAD Input Template with the two new Representative ID fields. Download the CSV file, add your data, and upload the file to the NLAD pre-production environment. To avoid upload errors, do not modify the template headers.