Lifeline

Verify Subscriber Eligibility

Verification Process by State

States and service providers are responsible for verifying Lifeline customers' eligibility upon enrollment and recertifying them annually until the National Verifier is deployed. Where the National Verifier has not yet been deployed, the process to verify eligibility varies by state.

About this List

This list is maintained by the Universal Service Administrative Company to inform service providers about available state eligibility databases. This list is not official, and is not a replacement for state and FCC rules. For the most up-to-date information about eligibility verification processes and available eligibility data sources for each state, speak to the state regulator or Lifeline administrator directly.

If a state does not appear on this list, USAC has not received information indicating that the state has an eligibility database. In states where service providers cannot determine a subscriber’s eligibility by accessing an eligibility or income database, service providers are responsible for reviewing eligibility verification documentation.

Help us keep this list up-to-date! If you believe this list is inaccurate or have new information to add, contact us at LifelineProgram@usac.org.

List Key

(1) The entity responsible for Lifeline eligibility verification. It can be a state government entity, service providers, or the National Verifier.

(2) State data sources available to service providers. If a state data source is available, service providers are required to use it prior to manual documentation review (for initial eligibility) or contacting the subscriber (for annual recertification). Contact the database’s administrator to request access.

(3) The status communicated to USAC or the FCC that the state’s Lifeline eligibility systems and process were updated in time to align with the streamlined federal eligibility criteria. If a state's eligibility verification database or process is not updated, service providers cannot rely on it to determine a subscriber's eligibility from December 2, 2016, until it is updated. The FCC granted a temporary waiver to some states, which allows service providers to continue using the database for the duration of the waiver or until the database meets the FCC’s rules (whichever is sooner). More information is available in the Order released December 1, 2016.

State-Specific Eligibility Verification Information

Arkansas
(1) Service providers
(2) Yes – the Lifeline Verification Database, which is administered by the DHS and validates participation in SNAP and Medicaid. To request access, contact the DHS.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Nevada
(1) Service providers are responsible for using the state’s process to validate participation in all qualifying programs and income level.
(2) No. However, there is an optional API service providers can use to see a Y/N eligibility response for SNAP & Medicaid, which is available from the administrator.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

California
(1) Service providers are responsible for using the state’s process to verify eligibility, except for broadband-only subscribers.
(2) No
(3) Received a temporary waiver from streamlining eligibility programs until October 31, 2017; received an extension of the temporary waiver until April 30, 2018

New Jersey
(1) Service providers.
(2) Yes – The NJ Lifeline Eligibility Database is administered by the NJ OIT and validates participation in SNAP, Medicaid, and SSI.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Colorado
(1) Service providers, until the National Verifier initial launch.
(2) No
(3) N/A

New Mexico
(1) Service providers, until the National Verifier initial launch.
(2) No.
(3) N/A

Connecticut
(1) Service Providers
(2) Yes – ImpaCT Database, which is administered by the Dept. of Social Services and validates SNAP and Medicaid participation. For access, contact the DSS.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

New York
(1) Service providers
(2) Yes – the Welfare Management System (WMS) is administered by the Office of Temporary and Disability Assistance, and validates participation in SNAP, Medicaid, TANF, Safety Net, LIHEAP, and SSI.
(3) Received a temporary waiver from streamlining eligibility programs until December 1, 2017; received an extension of the temporary waiver until April 30, 2018

District of Columbia
(1) Service providers are responsible for using the district’s process to verify eligibility for landline voice service. Service providers handle eligibility verification for other service types.
(2) No
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

North Carolina
(1) Service providers
(2) Yes – the CSDW database is administered by the DHHS and validates participation in SNAP.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Florida
(1) Service providers. Service providers should also be prepared to receive eligibility information from the Florida PSC, DCF and OPC.
(2) Yes – Lifeline Database, which is administered by the FL PSC and validates SNAP and Medicaid Participation. To request access, contact Greg Fogleman at (850) 413-6574.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Oregon
(1) Service providers are responsible for using the PUC of Oregon’s process to validate participation in all qualifying programs and income level.
(2) No
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Georgia
(1) Service providers
(2) Yes – the COMPASS database, which is administered by the DHS and validates participation in SNAP and Medicaid.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Pennsylvania
(1) Service providers
(2) Yes – the COMPASS database is administered by the DHS and validates participation in SNAP, Medicaid, and SSI. To request access, contact the DHS.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Idaho
(1) Service providers
(2) Yes – Partner Data Access Portal (PDAP) database, which is administrated by the Dept. of Health and Welfare and validates participation in SNAP and Medicaid.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Puerto Rico
(1) Service providers
(2) Yes – the database is administered by the Department of Family and validates participation in NAP (PAN)
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Illinois
(1) Service providers
(2) Yes – the LEVS database is available to some service providers, however the DHS is not accepting new requests for access.
(3) Eligibility system/process was in compliance as of January 17, 2017. Service providers could not rely on the system/process for eligibility determinations between December 2, 2016 and January 17, 2017.

Tennessee
(1) Service providers are responsible for using the TPUC’s process to verify income-based eligibility. Service providers manage it for program-based eligibility.
(2) Yes – the DHS Lifeline Verification Database is administered by the TPUC and validates participation in SNAP and Medicaid.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Kentucky
(1) Service providers
(2) Yes – the KYHBE database is administered by the CHFS DFS, and validates participation in SNAP and Medicaid. Call the CHFS DFS at (502) 564-3440 to request access.
(3) Eligibility system/process is compliance as of May 1, 2017. Service providers could not rely on the system/process for eligibility determinations between December 2, 2016 and May 1, 2017.

Texas
(1) Service providers are responsible for using the state’s process to verify eligibility, which validates participation in all qualifying programs and income level.
(2) Yes – the TXLAD validates participation in SNAP and Medicaid. To request access, contact the administrator at (973) 581-5052
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Maryland
(1) Service providers
(2) Yes – the Tel-Life database is administered by the DHR and validates participation in SNAP and Medicaid. To request access, contact the MD DHR.
(3) Received a temporary waiver from streamlining eligibility programs until October 31, 2017

Utah
(1) Service providers are responsible for using the Division of Public Utilities’ process to verify eligibility for landline voice service, and service providers manage eligibility verification for all wireless and broadband services until the National Verifier’s initial launch.
(2) No for wireless providers. Landline providers can utilize the eRep database, which is administered by the DPU and validates participation in SNAP, Medicaid, SSI, and LIHEAP.
(3) Received a temporary waiver from streamlining eligibility programs until October 31, 2017; eligibility system/process was in compliance as of November 1, 2017

Massachusetts
(1) Service providers
(2) Yes – the BEACON3 database is administered by the Dept. of Transitional Assistance and validates participation in SNAP.
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Vermont
(1) Service providers are responsible for using the state’s process to verify eligibility until November 1, 2017. Starting on November 1, 2017, service providers will manage eligibility verification by validating participation in all qualifying programs and income level.
(2) No
(3) Received a temporary waiver from streamlining eligibility programs until October 31, 2017; starting November 1, 2017, service providers are responsible for determining eligibility

Michigan
(1) Service providers
(2) Yes – the MI Lifeline Eligibility Database is administered by the DHS and validates participation in SNAP, Medicaid, SSI, TANF, and LIHEAP
(3) Received a temporary waiver from streamlining eligibility programs until December 31, 2017

Washington
(1) Service providers
(2) No for landline providers. Wireless providers can access the BVS database, which is administered by the DSHS and validates participation in SNAP and Medicaid.
(3) Received a temporary waiver from streamlining eligibility programs until June 30, 2017; eligibility system/process was in compliance as of June 30, 2017

Minnesota
(1) Service providers
(2) Yes – The DHS can supply eligibility data to validate participation in SNAP and Medicaid for recertification (cannot be used for initial eligibility verification).
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

West Virginia
(1) Service providers are responsible for using the PSCWV’s process to validate participation in all qualifying programs and income level.
(2) No
(3) Yes - Eligibility system/process was in compliance as of December 2, 2016

Mississippi
(1) Service providers, until the National Verifier initial launch.
(2) No
(3) N/A

Wisconsin
(1) Service providers
(2) Yes – the CALER database is administered by the DHS and validates participation in SNAP, Medicaid, SSI and income level. To request access, contact the WI DHS.
(3) Received a temporary waiver from streamlining eligibility programs until December 31, 2017; eligibility system/process was in compliance as of November 4, 2017

Montana
(1) Service providers, until the National Verifier initial launch.
(2) No
(3) N/A

Wyoming
(1) Service providers, until the National Verifier initial launch.
(2) No
(3) Yes – Eligibility system/process was in compliance as of December 2, 2016

Nebraska
(1) Service providers are responsible for using the NE PSC’s process to verify eligibility for all subscribers, except Tribal subscribers, by validating participation in all qualifying programs and income level.
(2) No
(3) Yes – Eligibility system/process was in compliance as of December 2, 2016

 


Last updated on 11/10/17. This list will be updated regularly based on USAC's understanding of state processes and provider needs to remain in compliance. If you believe this information is inaccurate, please notify USAC.