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Videos

Learn about managing the form filing process, FCC requirements, and other elements of the Lifeline Program.

About Lifeline

Video

What is Lifeline?
1:02 minutes | November 2017

Video

How to Apply for Lifeline
1:35 minutes | November 2017

Representative Accountability Database (RAD)

Video

Overview of Representative Accountability Database (RAD)
2:36 minutes | June 2019

Video

How to Register for a Representative ID
1:59 minutes | June 2019

Video

How to Submit Identity Validation Documentation in the Representative Accountability Database (RAD)
2:35 minutes | June 2019

National Verifier

Video

Overview of the National Verifier Portal
5:14 minutes | June 2019

Video

How to Use the National Verifier as a Phone/Internet Service Provider
2:55 minutes | March 2018

Video

How to Log In to the National Verifier as a Service Provider
1:09 minutes | March 2018

Video

How to Resolve an Eligibility Error as a Service Provider
6:29 minutes | March 2018

 

National Lifeline Accountability Database (NLAD)

Video

Logging In
1:22 minutes | August 2017

Video

User Guide
0:33 minutes | August 2017

Video

497 Officer: Creating NLAD Admin
1:41 minutes | August 2017

Video

Admin: Creating Subaccounts
1:48 minutes | August 2017

Video

Enrolling a Subscriber
1:56 minutes | August 2017

Video

Uploading a Subscriber File
2:44 minutes | August 2017

Video

Updating a Subscriber
1:25 minutes | August 2017

Video

Submitting an Exception
2:55 minutes | August 2017

Video

Transferring a Subscriber Benefit
1:30 minutes | August 2017

Video

De-enrolling a Subscriber
1:07 minutes | August 2017

Video

Running Reports
1:07 minutes | August 2017