Join us to hear updates about the Lifeline Program, including Lifeline rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).

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Upcoming Webinars

Select a date below to view or register for a webinar:

Webinar Recordings


USAC-Elected Recertifiation
51:14 minutes | July 11, 2018

A high-level overview of the USAC-elected recertification process, including how to elect USAC and responsibilities as a participating service provider.


Annual Recertification Process
47:25 minutes | June 13, 2018

A high-level overview of the annual recertification process, discussing the rules and requirements related to annual recertification.


Universal Consumer Forms
1:00:30 minutes | May 30, 2018

A high-level overview of the Lifeline universal consumer forms - FCC Forms 5629, 5630, 5631 - which all service providers are required to use in all states and territories by July 1, 2018.


Application Process & Eligibility Checking
1:02:08 minutes | April 11, 2018

A high-level overview of the Lifeline Program's application process, including eligibility checking, designed for beginners.


NLAD 101
47:17 minutes | March 14, 2018

High-level overview of the National Lifeline Accountability Database designed for beginners.


Lifeline 101
1:01:36 minutes | February 14, 2018

A high-level overview of the Lifeline Program designed for beginners.


LCS & FCC Form 555
1:13:51 minutes | January 10, 2018

A walkthrough of the Lifeline Claims System and changes to FCC Form 555 this year.


National Verifier Walkthrough
1:02:28 minutes | November 22, 2017

A demonstration of the National Verifier for service providers who are not in the initial launch states.


Minimum Service Standards & New Reimbursement Claims Process
42:18 minutes | August 9, 2017

The minimum standards that go into effect on Dec. 1, 2017, and the process that will replace FCC Form 497.


Changes to FCC Form 555
50:14 minutes | July 12, 2017

A preview of the re-designed online form and a refresher about rolling recertification.


National Verifier Feedback
55:09 minutes | June 14, 2017

A review of the feedback we've received from stakeholders about the National Verifier.


National Verifier Updates
44:53 minutes | May 27, 2017

An update about the National Verifier including key dates, training plans, and feedback opportunities.


Common Audit Findings
58:34 minutes | April 19, 2017

Lessons learned from common audit findings, and the types of audits and assessments in Lifeline.


Rolling Recertification
58:46 minutes | March 8, 2017

In-depth information about the new rolling recertification process for 2017.


Qualifying Eligibility Programs
40:34 minutes | February 8, 2017

How to qualify subscribers through the streamlined list of eligibility programs SNAP, Medicaid, and household income.


Lifeline Modernization Order
29:46 minutes | December 14, 2016

Changes effective on December 2, the draft National Verifier plan, and state eligibility waivers.

National Verifier Training Sessions


1:05:11 minutes | July 10, 2018

An overview of the one-time process to confirm existing subscribers' eligibility when the National Verifier launches.


Benefit Transfer and Recertification
1:08:33 minutes | November 15, 2017

How to transfer a consumer from another service provider and the recertification process for initial launch states.


Submitting Documents
1:07:59 minutes | November 9, 2017

The National Verifier's acceptable document types, and how to support applicants through submitting documents.


Checking Eligibility
1:16:06 minutes | November 8, 2017

An applicant's options for using the National Verifier and ways a service provider can assist them.


System Navigation
47:25 minutes | November 1, 2017

How to navigate the NV web portal, create an account, and obtain additional user support.


High Level Overview
45:43 minutes | October 25, 2017

Key changes accompanying the launch of the National Verifier for the initial launch group.