Lifeline

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Webinars

Join us to hear updates about the Lifeline Program, including Lifeline rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).

Sign up for the Lifeline Program Newsletter to receive webinar announcements via email.

Upcoming Webinars

Select a date below to view or register for a webinar:

Webinar Recordings

Video

National Verifier Updates
1:02:59 minutes | October 10, 2018

An update about the National Verifier including key dates, using the National Verifier and preparing for the National Verifier.

Video

Lifeline 101
1:16:00 minutes | September 12, 2018

A high-level overview of the Lifeline Program designed for beginners or those who would like a refresher.

Video

Tribal Mapping Tool
44:02 minutes | August 8, 2018

A high-level overview of the rule changes regarding subscriber eligibility for the enhanced Tribal benefit and a live demonstration of the Tribal Mapping Tool, located in NLAD.

Video

USAC-Elected Recertifiation
51:14 minutes | July 11, 2018

A high-level overview of the USAC-elected recertification process, including how to elect USAC and responsibilities as a participating service provider.

Video

Annual Recertification Process
47:25 minutes | June 13, 2018

A high-level overview of the annual recertification process, discussing the rules and requirements related to annual recertification.

Video

Universal Consumer Forms
1:00:30 minutes | May 30, 2018

A high-level overview of the Lifeline universal consumer forms - FCC Forms 5629, 5630, 5631 - which all service providers are required to use in all states and territories by July 1, 2018.

Video

Application Process & Eligibility Checking
1:02:08 minutes | April 11, 2018

A high-level overview of the Lifeline Program's application process, including eligibility checking, designed for beginners.

Video

NLAD 101
47:17 minutes | March 14, 2018

High-level overview of the National Lifeline Accountability Database designed for beginners.

Video

Lifeline 101
1:01:36 minutes | February 14, 2018

A high-level overview of the Lifeline Program designed for beginners.

Video

LCS & FCC Form 555
1:13:51 minutes | January 10, 2018

A walkthrough of the Lifeline Claims System and changes to FCC Form 555 this year.

Video

National Verifier Walkthrough
1:02:28 minutes | November 22, 2017

A demonstration of the National Verifier for service providers who are not in the initial launch states.

Video

Minimum Service Standards & New Reimbursement Claims Process
42:18 minutes | August 9, 2017

The minimum standards that go into effect on Dec. 1, 2017, and the process that will replace FCC Form 497.

Video

Changes to FCC Form 555
50:14 minutes | July 12, 2017

A preview of the re-designed online form and a refresher about rolling recertification.

Video

National Verifier Feedback
55:09 minutes | June 14, 2017

A review of the feedback we've received from stakeholders about the National Verifier.

Video

National Verifier Updates
44:53 minutes | May 27, 2017

An update about the National Verifier including key dates, training plans, and feedback opportunities.

Video

Common Audit Findings
58:34 minutes | April 19, 2017

Lessons learned from common audit findings, and the types of audits and assessments in Lifeline.

Video

Rolling Recertification
58:46 minutes | March 8, 2017

In-depth information about the new rolling recertification process for 2017.

Video

Qualifying Eligibility Programs
40:34 minutes | February 8, 2017

How to qualify subscribers through the streamlined list of eligibility programs SNAP, Medicaid, and household income.

Video

Lifeline Modernization Order
29:46 minutes | December 14, 2016

Changes effective on December 2, the draft National Verifier plan, and state eligibility waivers.

National Verifier Training Sessions

Video

National Verifier Document Submission
41:28 minutes | November 1, 2018

Changes to the document submission process, submitting documentation with assistance from a service provider and submitting documentation via mail.

Video

National Verifier High Level Overview
45:53 minutes | October 23, 2018

Key changes accompanying the launch of the National Verifier, high-level overview of the National Verifier's system capabilities and the service provider portal.

Video

Live Service Provider Portal Demo
53:26 minutes | July 18, 2018

This live demonstration shows different National Verifier transactions including successful database checks and document uploads to resolve common failures.

Video

Reverification
1:05:11 minutes | July 10, 2018

An overview of the one-time process to confirm existing subscribers' eligibility when the National Verifier launches.

Video

Benefit Transfer and Recertification
1:08:33 minutes | November 15, 2017

How to transfer a consumer from another service provider and the recertification process for initial launch states.

Video

Submitting Documents
1:07:59 minutes | November 9, 2017

The National Verifier's acceptable document types, and how to support applicants through submitting documents.

Video

Checking Eligibility
1:16:06 minutes | November 8, 2017

An applicant's options for using the National Verifier and ways a service provider can assist them.

Video

System Navigation
47:25 minutes | November 1, 2017

How to navigate the NV web portal, create an account, and obtain additional user support.

Video

High Level Overview
45:43 minutes | October 25, 2017

Key changes accompanying the launch of the National Verifier for the initial launch group.