LI Program News - March 1, 2017

March 1, 2017

The Recertification Process webpage was updated in mid-February to include more details about the rolling recertification process. Updates to the web page include:

  • More detail added to the rolling recertification process description,
  • Two sample schedules added,
  • Exceptions and considerations for states with an eligibility waiver added to the rolling recertification process section, the description of "Eligibility Database Query," and FAQ #7.

The web page is an excellent resource for service providers that are trying to determine their rolling recertification process for 2017.


We invite you to join us for the Lifeline Program Update Webinar on March 8, 2017, which will cover the rolling recertification process in depth. The presentation will include a walkthrough of the recertification rules and process, common audit findings, and a live Q&A.




The Lifeline Program team is here to help you! Visit the Contact Us page and let us know how we can help you.

When submitting your FCC Form 497, please remember to provide the most current contact information including:

  • Contact name (the person who should be contacted with questions about the submission)
  • Telephone number
  • Mailing address
  • Email address

The contact information should be for the person completing and submitting this form. USAC will contact the person listed on the form should we have any questions with your submission.


Please contact with any questions or if you require additional assistance.

Do you want to link your consumers or constituents directly to, Lifeline's consumer website? We're pleased to share new Lifeline Customer Website Referral Buttons.


By downloading the buttons and posting them on your website, you can help current and potential Lifeline subscribers find the information they need to participate in the benefit. We've designed buttons in a variety of images and sizes to suit your organization's needs.

Eligible Telecommunications Carriers (ETCs) are required to offer Lifeline-supported broadband Internet access service (BIAS) throughout their designated service areas, excluding Census blocks where they have availed themselves of the conditional forbearance relief from this obligation.


Under the Lifeline Modernization Order (paras. 309-319), ETCs receiving Alternative Connect America Cost Model (A-CAM) support may avail themselves of the conditional forbearance from the Lifeline BIAS obligation in Census blocks where they do not have an A-CAM broadband obligation.


Consistent with the FCC's Public Notice about Forbearance Procedures, if your company is not planning to offer Lifeline-supported BIAS in Census blocks where it does not receive A-CAM support, your company must file a forbearance notice for those Census blocks with the FCC and USAC within 30 days of receiving its first 2017 A-CAM payment (e.g. the payment your company receives in February 2017).


ETCs that avail themselves of the conditional forbearance relief may still offer and receive reimbursement for Lifeline-supported BIAS in the Census blocks where they have availed themselves of the forbearance relief.


Forbearance Filing Procedures


Review the FCC's Public Notice about Forbearance Procedures for details on the information that must be included in the forbearance notice. The filing procedures for forbearance relief from the obligation to offer Lifeline-supported broadband are:


1. Submit a forbearance notice to the FCC (use WC Docket No. 11-42 in the FCC ECFS) within 30 days of receiving your first 2017 A-CAM support payment.

2. Submit a copy of the forbearance notice with attachments to USAC via email to (if the forbearance notice and supporting documentation are under 15 MB), or contact us if the file is over 15 MB for instructions about how to upload it via USAC's SFTP server.


For more information, please visit our website to learn more about your Lifeline broadband obligations and the forbearance process. The conditional forbearance relief from the Lifeline-BIAS obligation is described in the 2016 Lifeline Modernization Order.

Join us on March 8 for our monthly Lifeline Program webinar. The agenda will be sent to registered attendees one week prior to the event.
To view the slides or recordings from previous events, please visit our Trainings and Outreach page.



Lifeline Program


March 2017

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