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10/8/2018Connect America Fund Map Now Available

USAC has published a new interactive online map that shows the impact of the Connect America Fund (CAF) program on broadband expansion across rural America. Now live, the Connect America Fund Broadband Map – or CAF Map – displays the locations where carriers that receive CAF support have built out mass-market, high-speed Internet service. The map can be accessed on the High Cost tools page.

9/17/2018Customer Service Operations Back to Normal

Thank you for your patience during Hurricane Florence. All of our customer service operations are back to normal. 

9/14/2018*UPDATE* Hurricane Florence Impact on Customer Service

Now that Hurricane Florence has made landfall, our call centers are feeling the effects of the weather event. If you try contacting the E-rate Client Service Bureau, the Rural Health Care Support Center, or the High Cost Support Center today, you might experience longer than normal wait times. We are working as quickly as possible to answer your calls. We appreciate your patience.


USAC’s customer service operations are located in the projected path of Hurricane Florence. In the coming days, we anticipate service disruptions to USAC’s phone and email support including the E-rate Client Service Bureau, the Rural Health Care Support Center and the High Cost Support Center. USAC is monitoring the storm and working to meet your customer service needs while ensuring the safety of our team.

As the storm moves inland, we are experiencing longer than normal wait times that may continue in the coming days. We appreciate your patience.

9/14/2018FCC Form 481 Non-confidential Data Now Available

USAC has published non-confidential FCC Form 481 data filed in July by carriers participating in the High Cost program. This data can be found on the tools page of the High Cost website.


Beginning with the 2018 filing year, USAC is providing public access to most FCC Form 481 data filed annually by carriers that receive High Cost support. Eligible telecommunications carriers (ETCs) that participate in the High Cost program must file FCC Form 481 with USAC by July 1 every year. This form collects financial and operations information used to validate carrier support.  

The public data file contains a separate tab for each section of Form 481 being published, with individual lines in each section displayed by column. Cells that are blacked out in the data file indicate the exclusion of certain information subject to protective order or not routinely available for inspection, consistent with 47 C.F.R. § 0.457(d), as well as data subject to a carrier request for confidential treatment. We may make this information public, in accordance with any FCC review of confidentiality requests, in a subsequent publication of the data.


In addition, narrative attachments to the Form 481 filings, and detailed information filed by Alaska Plan participants about newly available back-haul capacity, are currently excluded from public release.


9/12/2018New HUBB Features Now Available

USAC has updated the High Cost Universal Broadband (HUBB) portal to allow certain revisions to broadband deployment data already certified in the system. Carriers can now edit the following information in the HUBB:        

  • Address, city and state  
  • Speed tier  
  • Multi-dwelling units (MDU)

In addition, carriers that have certified “no locations to upload” may now undo that certification and file new locations with the system while the filing window is open.    Other HUBB changes include an updated Manage Uploads page and an updated Milestone Certification page, as well as a new Notifications page to serve as a central location for HUBB announcements.  

These system updates are intended to help carriers more easily navigate the HUBB to file broadband deployment data with USAC and more easily track the status of their filings. The changes reflect the input of carriers that use the system, including feedback gathered during ongoing user testing.


8/23/2018Systems Down For Maintenance Starting Friday, August 24 at 9PM ET

All High Cost systems will be unavailable from Friday, August 24 at 9PM ET to Saturday, August 25 at 9AM for monthly system maintenance. This includes HUBB, MF II Challenge Process Portal and the state access tools for HUBB and 481 data.  During this time, users will be unable to log in to and use the HUBB. We apologize for any inconvenience.