COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.

USAC’s COVID-19 Response

USAC’s Washington, DC office is closed with all staff working remotely. USAC remains fully operational. You can reach team members using their USAC email and telephone numbers. We are committed to the health and safety of our employees, contractors, and stakeholders during the COVID-19 pandemic.

While the way we work has changed, USAC will conduct the regular and ongoing work administering the Universal Service Fund. This includes processing and reviewing program applications, collecting contributions, disbursing payments, and implementing program guidance from the FCC.

All USAC customer support centers remain open. Please be patient if you experience longer than usual wait times with our customer service teams as circumstances continue to change.

Filings made through the USF program portals will be processed normally. If you send documents via postal mail, you must also submit a PDF of the document.

To submit program or service provider documents to USAC, please use your normal submission channels or use the support function below:

Lifeline: LifelineProgram@usac.org. Details about the Lifeline Program’s response to COVID-19 can be found on the program’s Announcements page.
High Cost: HCQuestions@usac.org
Service Providers: CustomerSupport@usac.org
E-rate: Submit via EPC. Information about E-rate Program changes in response to COVID-19 can be found on the program’s Announcements page.

If you send other documents to USAC, email a PDF copy to Outreach@usac.org.

The Rural Health Care Program does not accept documents by mail. For information about RHC filing window extensions and other relief available, visit the RHC Announcements page.

USAC continues to monitor developments and will implement additional precautions if necessary. This is an evolving situation, and we will keep you informed of any changes as they arise.