About USAC


RFP: USAC Call Center Support

USAC is requesting proposals from interested contractors to provide call center services for the E-rate Program and the Rural Health Care Program upon award, and potentially to provide call center services for other USAC programs such as High Cost. This Request for Proposals (RFP) describes the services and support being requested and provides instructions on how to respond. Proposals are due no later than September 21, 2017 at 12:00 PM ET.

USAC reserves the right to post additional information concerning this procurement and modify the request and/or one or more of the dates listed above, and in such event, it will post a notice to the USAC website. Contractors are responsible for regularly checking the USAC website for notices concerning this procurement. USAC is not responsible for notifying any contractor of the existence of such notices or the results of a contractor failing to check the website to obtain such notices.

You may submit any questions to USAC via email.