RFP SL-23-061 – Schools and Libraries Business Process Outsourcing (BPO) Services
The Universal Service Administrative Company (“USAC”) is seeking a qualified professional services and experienced contractor (“Contractor”) to provide Business Process Outsourcing Services for Schools and Libraries (E-rate) Programs.
- RFP SL-23-061 – Schools and Libraries Business Process Outsourcing (BPO) Services
- RFP SL-23-061 – Schools and Libraries Business Process Outsourcing (BPO) Services-Revised
- RFP SL-23-061 – Schools and Libraries Business Process Outsourcing (BPO) Services-2nd Revision
- Attachment 1: Bid Sheet
- Attachment 2: Statement of Work
- Attachment 3: Vendor Capability Checklist
- Attachment 3: Vendor Capability Checklist-Revised
- Attachment 4: Key Personnel
- Attachment 5: Critical Service Level Agreements (Available in the Virtual Reading Room)
- Attachment 6: Volumes (Available in the Virtual Reading Room)
- Attachment 7: Security and Confidentiality Procedures (Available in the Virtual Reading Room)
- Attachment 8: Confidentiality Agreement
- Attachment 9: Transition Milestone Plan
- Attachment 10: Master Services Agreement
- Attachment 10: Master Services Agreement-Revised
- Attachment 11: Change Control Procedures (Available in the Virtual Reading Room)
- Attachment 12: Interconnection Security Agreement (if needed will be shared during contract award)
- Attachment 13: USAC Records Retention Policy (Available in the Virtual Reading Room)
- Questions & Answers
- Contract Award Notice
Note: See the instruction on page 28 of the RFP document to access the Virtual Reading Room.
USAC reserves the right to post additional information concerning this procurement and modify the request and/or one or more of the dates listed above, and in such event, it will post a notice to the USAC website. Contractors are responsible for regularly checking the USAC website for notices concerning this procurement. USAC is not responsible for notifying any contractor of the existence of such notices or the results of a contractor failing to check the website to obtain such notices.