RFP LI-22-130 – Lifeline and Affordable Connectivity Program Business Process Outsourcing and Call Center Services
The Universal Service Administrative Company (“USAC”) is seeking a qualified professional services and experienced contractor (“Contractor”) to provide Business Process Outsourcing and Call Center Services for Lifeline and Affordable Connectivity Programs.
- RFP LI-22-130 – Lifeline and ACP BPO and Call Center Services
- Revised RFP LI-22-130 – Lifeline and ACP BPO and Call Center Services
- Attachment 1 – Bid sheet
- Revised Attachment 1 – Bid Sheet
- Attachment 2 – Statement of Work
- Revised Attachment 2 – Statement of Work
- Attachment 3 – Vendor capability checklist
- Attachment 4 – Key Personnel
- Attachment 5 – Attachment SLA template
- Attachment 6 – Volumes
- Revised Attachment 6 – Volumes
- Attachment 7- Security and Confidentiality Procedures (see the instruction on page 31 of the RFP document)
- Attachment 8 – USAC Confidentiality Agreement
- Attachment 9 – Transition Milestones
- Attachment 10 – Terms and Conditions (BPO MSA Template)
- Questions & Answers
- Award Notice
USAC reserves the right to post additional information concerning this procurement and modify the request and/or one or more of the dates listed above, and in such event, it will post a notice to the USAC website. Contractors are responsible for regularly checking the USAC website for notices concerning this procurement. USAC is not responsible for notifying any contractor of the existence of such notices or the results of a contractor failing to check the website to obtain such notices.