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RFI – Service Now IT Service Management

The purpose of this RFI is seeking information from US-based companies with experience in (1) assessing the business processes related to ServiceNow ITSM as well as Facilities, Legal, Security, and HR for implementing the appropriate ServiceNow modules , and (2) professional services such as implementing the appropriate/agreed upon modules with tie-ins to the already established ServiceNow functionality. The RFI describes the information being requested and provides instructions on how to respond. Further details provided herein. Responses shall be submitted no later than December 16, 2019 at 2:00 p.m. ET.

USAC reserves the right to post additional information concerning this procurement and modify the request and/or one or more of the dates listed above, and in such event, it will post a notice to the USAC website. Contractors are responsible for regularly checking the USAC website for notices concerning this procurement. USAC is not responsible for notifying any contractor of the existence of such notices or the results of a contractor failing to check the website to obtain such notices.

You may submit any questions to USAC via email.