Representative Accountability Database (RAD)
RAD is a registration system that validates the identities of service provider representatives. The system allows USAC to track a representative’s transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier.
How RAD Works
In order to perform subscriber transactions in the National Verifier or NLAD, service provider representatives must register for a Representative ID (Rep ID) in RAD. Once they have a Rep ID, the ETC Administrator links it to the representative’s user account or the company’s API account.
After linking the Rep ID, USAC can track transactions that a representative performs such as eligibility checks and enrollments. By monitoring this data for potentially fraudulent activity, USAC can improve the program integrity of the Emergency Broadband Benefit Program (EBB Program).
Note: USAC may lock a user’s account if it suspects the user is engaging in potentially fraudulent activity.
Once a representative registers in RAD and USAC verifies their identity, the representative receives their unique Rep ID.
Representatives only have one Representative ID, even if they work for multiple service providers. If they do work for multiple service providers, each service provider needs to link the representative’s Rep ID to their company. Service providers can have an unlimited number of linked representatives.
You can begin your registration by clicking the button above. Alternatively, keep reading to learn more about the registration process (coming soon – for now see our related Lifeline RAD resources) as well as how to link Representative IDs to subaccounts and API accounts before you get started.
Who Needs a Rep ID?
The following NLAD user roles require a Representative ID if the individual in that role is considered an enrollment representative and may perform EBB Program enrollments, eligibility checks, etc.:
- ETC Administrator
- ETC Analyst
- ETC Operations
- ETC Agent
Note: Given the temporary nature of the EBB Program and the accelerated timeline for launch, USAC will continue to use certain terminology related to Lifeline systems and processes (e.g., “ETC Administrator” and other account types) without change. Use of “ETC” or similar terms does not mean that a non-ETC participating in the EBB Program is considered an ETC.
In addition, the list below describes who should register for a Representative ID to access USAC systems:
- Individuals directly interfacing with potential subscribers to enroll them in the EBB Program,
- Immediate supervisors of individuals directly interacting with potential subscribers to complete EBB Program enrollments,
- Individuals that contract directly with service providers and oversee or manage a team of people working to complete EBB Program enrollments (Master Agent),
- Customer service representatives that update Personally Identifiable Information (PII) for existing EBB Program subscribers, and
- Back office individuals that review eligibility documentation as part of enrolling subscribers through an approved alternative verification process
Beyond the RAD resources in the EBB Program pages, you can also visit the RAD pages on the Lifeline section of our website, which include a robust resources page with archived training materials and templates. Additionally, you can attend or watch a recording of the RAD Get Started Webinar (March 18) specifically for EBB Program participants.