COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

System Resources

The Emergency Broadband Benefit Program will leverage the Lifeline National Eligibility Verifier (National Verifier), the National Lifeline Accountability Database (NLAD) and the Lifeline Claims System (LCS) for subscriber eligibility, enrollment, and service provider reimbursement. As these systems are adapted to meet the requirements of the EBB Program, USAC will update these pages with additional information.

USAC has published a list of known system issues to help service providers who are working in the EBB Program systems.

Service Provider Participation

Broadband service providers, including providers that have not been designated as eligible telecommunications carriers (ETCs), are able to participate in the EBB Program. Broadband service plans that were available to consumers as of December 1, 2020 are eligible for reimbursement.

To participate, service providers must obtain an FCC Registration Number (FRN) through the Commission Registration System (CORES), register with the System for Award Management (SAM), and cannot be listed on the Treasury Do Not Pay List, among other requirements to be announced. Non-ETCs must must receive FCC approval to participate in the program prior to filing an Election Notice with USAC.

The FCC issued a Public Notice on March 4 detailing the FCC approval and USAC elections processes. Service providers can submit application requests to the FCC portal beginning March 8, 2021 and submit elections to USAC beginning March 11, 2021.

EBB Program service providers will use the National Verifier to check consumer eligibility, and they will use NLAD and the LCS to enroll subscribers and submit reimbursement requests. Providers with existing low income or COVID-19 programs can seek FCC approval to use an alternative eligibility verification process.

Once the program launches, service providers will use the EBB Program Claims Process each month to seek reimbursement for eligible consumers who received EBB Program supported broadband or devices.

Once a service provider has completed all of the initial registration steps, USAC will create system access for all of the necessary systems. Visit our Get Started page or watch the recordings of one of our Get Started webinars for more information. In addition, check out our NLAD or National Verifier staging environments to practice performing system transactions before the EBB Program systems are fully live.

System Updates

USAC provides EBB Program updates via email bulletins. To receive EBB Program email outreach, please sign up. Find past EBB Program bulletins on the Program Bulletins page.