COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Resolving Identity Failures

If USAC cannot confirm a consumer’s identity information, we will ask for proof. First, consumers should double check that their entered information is correct. If it is correct, they should show us an official, unexpired document(s) from among the lists below.

Note: USAC will temporarily accept driver’s licenses or state ID cards that expired on or after March 1, 2020 when needed to complete an Emergency Broadband Benefit application.

Identity Verification

When you apply for the EBB Program, there are many types of identification (ID) that you can use to verify your identity. Applicants can choose one of the following:

  • Social Security Number (last 4 digits)*
  • Tribal Identification Number
  • U.S. Drivers License
  • Other Government-issued ID, such as a state ID
  • U.S. Military ID
  • Passport
  • Individual Taxpayer Identification Number Document

If you submit identification documents, they must contain your first name, last name, and date of birth.

*Social Security Numbers are not required to participate in the Emergency Broadband Benefit Program, but using a Social Security Number will process your application the fastest.

Under 18 Years Old

Consumers must be at least 18 years old to qualify individually for the EBB Program. Only emancipated minors can qualify for the EBB Program under the age 18.

Emancipated minors should submit a copy of:

  • A court document or certificate that says they are an emancipated minor

Consumers who are over 18 years old and receive this error should submit a copy of:

  • A birth certificate that shows they are at least 18 years old

A person under 18 years old who is not an emancipated minor can still be the Benefit Qualifying Person for their household, but someone in their household who is older than 18 must apply for the EBB Program.

Learn more about how to submit these documents, or, if you are a consumer, visit USAC’s Emergency Broadband Benefit consumer website.