COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Resolving Address Failures

First, consumers should always double-check that the information they gave USAC is correct. If it is, they can resolve the address error online or by mail.

Online Applications

If the consumer completed an online application, they will use the online mapping tool that automatically appears to drop a pin on their home address. USAC uses the pin-drop to capture the coordinates of your home address.

Paper Applications

There are several ways to resolve an address error on a mailed-in application. USAC recommends an option that allows USAC to acquire a consumer’s latitude and longitude coordinates. Coordinates are required to resolve an address error if a consumer is seeking the enhanced Tribal benefit.

To provide USAC more information about a home address, consumers should use one of the following methods (consumers seeking the enhanced Tribal benefit must use one of the four options):

  • If possible, log into the online portal and resolve the address error by simply dropping a pin on the online mapping tool, indicating their home address.
  • Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of their home address.
  • Provide any available map that makes their location identifiable to USAC and circle the location of their home address. If the consumer knows the coordinate of their home address, they should write them on the map. Otherwise, USAC will determine coordinates based on the map.
  • Provide a hand-drawn document that identifies their home address by identifying the nearest crossroads (or mile markers), identifiable landmarks, and distance between the locations. If coordinates are known, they should write them on the map. Otherwise, USAC will determine coordinates based on the map.

Several other documents are acceptable to resolve an address error for consumers who are not seeking the enhanced Tribal benefit:

  • Unexpired driver’s license or federal, state, or Tribal identification card
  • Utility bill
  • Current income statement from an employer, paycheck stub, or W-2
  • Most recent state, federal, or Tribal tax return
  • Current mortgage or lease statement
  • An official letter from a federal, state, or tribal government/agency
  • Confirmation from local USPS that address is a deliverable address

Duplicate Address

When applying, consumers must confirm that no one else at their address already receives the EBB Program benefit. If they live with another adult who participates in the EBB Program, they will need to answer a few questions to find out if their household qualifies for more than one benefit.

A household is a group of people who live together and share income and expenses (even if they are not related to each other). Only one monthly service discount and one device discount is allowed per household, not per person.

To confirm their independent economic household status, consumers must complete the Household Worksheet (Spanish Version). They can submit the worksheet online through the National Verifier or by mailing a cover sheet and paper form to the Emergency Broadband Support Center.

Learn more about how to submit these documents, or, if you are a consumer, visit USAC’s Emergency Broadband Benefit consumer website.