Sending Proof of Eligibility, Identity, or Address
USAC will contact consumers to let them know what type of additional information they will need to submit. The type of information requested will relate to the consumer’s eligibility, identity, or address. Consumers who are attempting to resolve an error should visit our EBB Program consumer website (Note: this site will launch later this spring before the application window opens.)
Consumers can make copies or take pictures of the documents using a scanner, copy machine, camera, or smartphone. Copies or pictures should be clear and easy to read, and they should not be dark or blurry. Consumers should never submit original copies of their documents.
To submit copies, consumers can:
- Log in to the National Verifier online portal and upload their copies
- Visit their participating broadband provider’s store location and provide them with copies
- Mail their copies to this address:
Emergency Broadband Support Center
PO Box 7081
London, KY 40742
If consumers are mailing in documents, they should always include the Error Message Resolution cover page (available once the program opens for applications) or a letter with their application ID and name so that USAC can match their documents to their application.
Read more information on an error messages relating to eligibility, identity, or address. Service providers looking for a compiled list of acceptable document examples should visit our acceptable documentation page.
To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting a Household Worksheet.
A household is a group of people who live together and share income and expenses (even if they are not related to each other). Consumers are only allowed one EBB Program benefit per household, not per person.