RAD Registration

Important News: On January 11, the FCC released an Order announcing the wind-down requirements of the Affordable Connectivity Program, due to a lack of additional funding from Congress. Providers currently participating in the ACP are strongly encouraged to review the FCC’s Order. The Order sets out requirements regarding the specific and frequent notices to enrolled ACP households about the end of the program, currently projected for April 2024. This date is an estimate and may change.

RAD is a registration system that validates the identities of service provider representatives. The system allows USAC to track a representative’s transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier.

How RAD Works

In order to perform subscriber transactions in the National Verifier or NLAD, service provider representatives must register for a Representative ID (Rep ID) in RAD. Once they have a Rep ID, the ETC Administrator links it to the representative’s user account or the company’s API account.

After linking the Rep ID, USAC can track transactions that a representative performs. By monitoring this data for potentially fraudulent activity, USAC can improve the program integrity of the ACP.

Note: The Affordable Connectivity Program stopped accepting new consumer applications and enrollments at 11:59 p.m. ET on February 7, 2024. As a result, service provider representatives can no longer help consumers apply or enroll into the program, using the National Verifier or NLAD.

USAC may lock a user’s account if it suspects the user is engaging in potentially fraudulent activity.

Representative IDs

Once a representative registers in RAD and USAC verifies their identity, the representative receives their unique Rep ID.

Representatives only have one Representative ID, even if they work for multiple service providers. If they do work for multiple service providers, each service provider needs to link the representative’s Rep ID to their company. Service providers can have an unlimited number of linked representatives.

You can begin your registration by clicking the button above.

Who Needs a Rep ID?

The following NLAD user roles require a Representative ID if the individual in that role is considered an enrollment representative and may perform ACP transactions.

  • ETC Administrator
  • ETC Analyst
  • ETC Operations
  • ETC Agent

In addition, the list below describes who should register for a Representative ID to access USAC systems:

  • Individuals directly interfacing with potential subscribers to enroll them in the ACP,
  • Immediate supervisors of individuals directly interacting with potential subscribers to complete ACP enrollments,
  • Individuals that contract directly with service providers and oversee or manage a team of people working to complete ACP enrollments (Master Agent),
  • Customer service representatives that update Personally Identifiable Information (PII) for existing ACP subscribers, and
  • Back office individuals that review eligibility documentation as part of enrolling subscribers through an approved alternative verification process.

Learn More

Beyond the RAD resources in the ACP pages, you can also visit the RAD pages on the Lifeline section of our website, which includes a resources page with archived training materials and templates.