USAC's News Archive gives you access to all announcements related to service providers as they were made throughout the years. The archives will be updated as new announcements are made.
RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible.
This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.
RESOLVED: The issue with USAC's fax lines was resolved at 5:00 PM on Friday, April 22, 2016.
USAC’s fax lines are currently non-operational. If you submitted an FCC Form 497 or an FCC Form 498 via fax today, April 21, 2016, we may not have received it. To resubmit your filing, please email us your FCC Form 497 or FCC Form 498 and note in the subject line that it is a “Fax Resubmission.” All other forms should be filed electronically.
We are working with our provider to resolve this issue. We apologize for any inconvenience.
Due to Metrorail's closure, USAC will have limited telephone customer support on Wednesday, March 16 for USAC Customer Operations and the Rural Health Care Program's RHC Help Desk. The Schools and Libraries Client Service Bureau (CSB) will not be affected.
During this time we recommend that you submit all inquiries via email. Thank you!
USAC will be upgrading our phone system beginning at 6:00 PM ET Friday, January 29. This will impact USAC's Customer Service via (888) 641-8722, the RHC Help Desk via (800) 453-1546, the USAC main number, individual employee direct lines, and our fax lines. Calls and faxes to these numbers will not go through and callers will be unable to reach voicemail. Our phone system will be available again Monday, February 1 at 7:00 AM.
The Schools and Libraries Client Service Bureau (CSB) will remain open during their normal operating hours.