Service Providers

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12/8/2016USAC Call Centers Closing at 12:30 PM on Monday, December 12 - E-rate CSB will Remain Open


USAC's Customer Operations (888) 641-8722 and RHC Help Desk (800) 453-1546 call centers will close at 12:30 PM on Monday, December 12, 2016. Neither customer service group will be available to recieve calls or emails . We will reopen at 9:00 AM on Tuesday, December 13, 2016. Please note that this outage does not affect the E-rate Program’s Client Service Bureau (CSB).

11/15/2016498/499 Spotlight Newsletter 4Q2016 Issued


The 4Q2016 498/499 Spotlight newsletter is now available. The 498/499 Spotlight newsletter is designed to provide important, up-to-date information about the FCC Form 498 and FCC Form 499 including news, deadlines, and filing best practices for service providers. 

To sign up to receive the 498/499 Spotlight newsletter via email, visit the subscription center.

11/2/2016E-File Password Reset Requests


On Saturday, October 29, 2016, we upgraded our E-File login platform to provide identity management, single sign-on, and mobility management for our applications.  As a result of this action, online password reset requests will result in an email to the user with further instructions for changing their password.  It may take up to 10 minutes for this email to be delivered to you.  We apologize for any inconvenience.

8/12/2016498/499 Spotlight Newsletter 3Q2016 Issued


The 3Q2016 498/499 Spotlight newsletter is now available. The 498/499 Spotlight newsletter is designed to provide important, up-to-date information about the FCC Form 498 and FCC Form 499 including news, deadlines, and filing best practices for service providers. 

To sign up to receive the 498/499 Spotlight newsletter via email, visit the subscription center.