Schools and Libraries (E-Rate)

Funding Year 2017
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News Archive

USAC's News Archive gives you access to all announcements related to the Schools and Libraries Program as they were made throughout the years. The archives will be updated as new announcements are made.

  

3/17/2017EPC Temporary Outage - Service Restored


You can now access the E-rate Productivity Center.  We apologize for any inconvenience.

3/17/2017EPC Temporary Outage - Update


e are still working on EPC access. We will provide an update in an hour if we have not been able to restore access during that time.  

3/17/2017EPC Temporary Outage


The E-rate Productivity Center is currently unavailable for all users. We are working on the issue and expect to have access restored within the next two hours. Thank you for your patience.

3/17/2017Legacy System Outage Due to System Maintenance - March 17-18


The Schools and Library legacy systems will be unavailable from 8:00 PM ET on Friday, March 17 through 2:00 AM ET Saturday, March 18 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center will not be affected by this maintenance.

2/24/2017Extended CSB Hours This Weekend


The Client Service Bureau will have extended hours this weekend.

Call: (888) 203-8100
Online: Submit a customer service case in EPC

The Client Service Bureau (CSB) will be open the following hours:

  • Saturday and Sunday, February 25-26, 9:00 AM to 6:00 PM EST 
 

2/23/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 26


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 26 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/22/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: February 23


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 9:00-11:30 PM ET, Thursday, February 23 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/22/2017EPC Training Site Outage Due to System Maintenance: February 22


The E-rate Productivity Center (EPC) Training Site will be unavailable on Tuesday, February 22 from 8:00-10:00 PM ET for system maintenance. We apologize for any inconvenience.

2/21/2017E-rate Productivity Center (EPC) outage, Tuesday, February 21, 2017


The E-rate Productivity Center (EPC) is currently experiencing an outage and users are unable to access the system. This message will be updated when the system is back on line. We apologize for the inconvenience. 

2/20/2017E-File Outage Due to System Maintenance: February 23


USAC's E-File system (including My Portal) will be unavailable for all users on Thursday, February 23, from 9:00-11:00 PM ET, for system maintenance. All online FCC forms for contributors, service providers, eligible telecommunications carriers, and health care providers will not be accessible. During this time, users will be unable to file, certify, and search for FCC Forms 460, 461, 462, 463, 465, 466, 467, 473, 481, 497, 498, 499, 555, 690, or Telecommunications Program invoices online. 

NLAD and EPC will not be affected by this outage. We apologize for any inconvenience.

2/9/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 12


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 12 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/27/2017Please Disregard EPC Account Creation Email


The EPC system has sent some applicants an email in error from the address portal-int@usac.org notifying them that they can create an account in EPC.

Please disregard this message, it was sent in error. We are working to resolve this issue as soon as possible.

Thank you for your patience.

1/26/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 29


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 29 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/18/2017USAC Customer Operations and RHC Help Desk Closed: Friday, January 20


USAC’s Customer Operations and RHC Help Desk will be closed on Friday, January 20, 2017 due to the Presidential Inauguration.  These customer service centers will re-open on Monday, January 23, 2017 at their normally scheduled times.  This closure does not affect the Schools and Libraries (E-Rate) Client Service Bureau (CSB) or NLAD Technical Support.

1/13/2017E-rate Client Service Bureau Closed: Monday, January 16


In observance of Martin Luther King Jr. Day, the Schools and Libraries Program’s Client Service Bureau (CSB) will be closed on Monday, January 16. CSB will reopen Tuesday, January 17 for regular hours of 8:00 AM to 8:00 PM ET.

1/13/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, January 14


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 6:00-9:00 PM ET, Saturday, January 14 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/13/2017RESOLVED - E-rate Productivity Center (EPC) Currently Down


RESOLVED - The E-rate Productivity Center (EPC) and the EPC Training Site is currently unavailable. USAC is working to resolve this service disruption and will provide an update when the issue has been resolved. We apologize for any inconvenience.

1/5/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 8


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 8 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.