Schools and Libraries (E-Rate)

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News Archive

USAC's News Archive gives you access to all announcements related to the Schools and Libraries Program as they were made throughout the years. The archives will be updated as new announcements are made.

  

10/28/2016Invoice Deadline Extension Tool and Submit a Question Outages Resolved


This morning, USAC experienced a technical issue with the Invoice Deadline Extension Tool and a brief outage with the Submit a Question feature. You may have been unable to request an invoice extension for your FCC Form 472 (BEAR Form) or FCC Form 474 (SPI Form). Both tools are working and now available for your use. If you were unsuccessful previously, please file your invoice extension for your FCC Form 472 (BEAR Form) or FCC Form 474 (SPI Form) now.

10/27/2016RESOLVED - USAC Phone System Outage


RESOLVED - USAC is currently experiencing a phone system outage affecting our Customer Operations call center, the Rural Health Care Help Desk, and employee phones. We are working to resolve this issue as soon as possible.

This outage does not affect the E-rate Program's Client Service Bureau (CSB). We apologize for any inconvenience.

10/18/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Wednesday, October 19


The E-rate Productivity Center(EPC) and the EPC Training Site will be unavailable from 3:30 - 6:00 AM ET on Wednesday, October 19, for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

9/30/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, October 1


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 6:00 AM ET – until completion of the System Maintenance, Saturday, October 1 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

9/26/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Wednesday, September 28


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 3:30 AM ET – until completion of the System Maintenance, Wednesday, September 28 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

9/21/2016Resolved: FY2016 Wave 13 Data Not Yet Available in FRN Status Tool


Funding Year 2016 Wave 13 funding commitment data is not yet available in the FRN Status Tool. USAC is working to resolve this issue. We apologize for any inconvenience.

9/21/2016E-rate Productivity Center (EPC) System Issues


The E-rate Productivity Center (EPC) is intermittently unavailable due to known system issues. During this time, users may experience system slowness, be unable to log in, or to file, certify, and search for certain forms via EPC. USAC is currently working to resolve this issue. We apologize for any inconvenience.

9/16/2016E-rate Productivity Center (EPC) System Issues


The E-rate Productivity Center (EPC) is intermittently unavailable due to known system issues. During this time, users may be unable to log in, or to file, certify, and search for certain forms via EPC. USAC is currently working to resolve this issue. We apologize for any inconvenience.

9/15/2016RESOLVED: E-rate Productivity Center (EPC) Outage


RESOLVED: The E-rate Productivity Center (EPC) is currently unavailable due to a system outage. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. USAC is currently working to resolve this issue. We apologize for any inconvenience.

8/18/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, August 21


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, August 21 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

7/29/2016Craig Davis to Lead Schools and Libraries Program


USAC is pleased to announce that Craig Davis will assume the role of Vice President of the Schools and Libraries (E-rate) Program. After a full search process with strong internal and external candidates, we are confident that Craig’s background and experience will enable him to successfully lead the program and deliver upon its inspired mission.

Craig has an extensive track record of demonstrating stakeholder-driven success in his current role as Vice President of USAC’s Rural Health Care Program (RHC). During the past two years with RHC, Craig and his team have seen dramatic increases in productivity, stakeholder engagement and satisfaction, and have reduced the number of appeals to single digits.

The similar structure of the E-rate and RHC programs gives Craig the benefit of operational familiarity, while still bringing a fresh perspective and a need and desire to learn from E-rate stakeholders about the opportunities to further improve USAC’s delivery of the program. 

Craig also understands and has managed the implementation of large-scale production level systems, which will be a much-needed asset as we continue to roll out and improve the performance of the EPC system and begin the process of considering more significant changes to fully achieve our shared goals for the applicant and service provider experience.

Before joining USAC in 2002, Craig worked for a variety of telecommunications companies, including a dark fiber provider, a wireless competitive local exchange carrier, and an operator services provider. Craig holds a Bachelor of Arts degree from George Washington University and a Juris Doctor from Syracuse University College of Law.

Craig will officially become the Vice President of the Schools and Libraries Program on August 1. Current Vice President Mel Blackwell will remain as an advisor to USAC and the program through the end of the year.

We look forward to working with all of you as we continue our efforts to realize the vision and grow the impact of the Schools and Libraries Program.

7/21/2016Reminder: Submit Complete Responses to PIA Questions


To prevent applicants from submitting incomplete responses to Program Integrity Assurance (PIA) questions, applicants must now complete all fields in their responses to submit. Specifically, you must fill in all text boxes. If you miss a text box, you will receive a message saying, “A value is required,” and you will not be able to submit your response.

If you are responding to your questions and a text box does not apply to you, please enter “Does not apply” or “N/A” in that box. This will allow you to submit your response as long as the questions that do apply to you have all been answered and/or the appropriate documents have been uploaded.

For more information, you can refer to the final article in the July 15 SL News Brief.

SPECIAL NOTE: Some applicants are receiving a message that begins “Error Evaluating UI Expression” when they try to access their PIA questions. We are working to fix this problem, and we should have that fix in place sometime next week. If you are getting close to your response deadline and you still cannot access your PIA questions, please request an extension on the Review Inquiries page (from the left-hand menu on your FCC Form 471 in EPC). Your first extension request will be granted automatically.

7/21/2016Special Edition News Brief - Children's Internet Protection Act (CIPA) Guidance for Libraries


The 07/21/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.


7/21/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, July 24


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, July 24 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

7/7/2016USAC Customer Operations and RHC Help Desk Closed: Monday, July 11


USAC’s Customer Operations and RHC Help Desk will be closed on Monday, July 11 due to an office move.  These customer service centers will re-open on Tuesday, July 12 at their normally scheduled times.  This closure does not affect the Schools and Libraries (E-Rate) Client Service Bureau (CSB) or NLAD Technical Support.

6/30/2016RESOLVED: E-rate Productivity Center (EPC) Currently Unavailable


RESOLVED: The  E-rate Productivity Center (EPC) is currently unavailable.  We are working to resolve system issues users may encounter today. At this time, users may be unable to log in, or to file, certify, and respond to requests from the Reviews team via the EPC. We apologize for any inconvenience and will keep this space updated with additional updates as they become available.

If you are still experiencing issues, please call the Client Service Bureau at (888) 203-8100. 

6/23/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, June 26


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, June 26 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

6/16/2016Special Edition News Brief - USAC Releases First Funding Wave for FY2016


The 06/16/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.


6/8/2016USAC to Fully Fund All Eligible FY2016 Service Requests


The FCC issued a Public Notice (DA 16-629) directing USAC to fully fund all eligible FY2016 category 1 and category 2 service requests. The FCC stated that there is sufficient funding available to fully meet the E-rate Program’s estimated demand under the current FY2016 cap of $3.939 billion and the $1.9 billion in unused funds from previous funding years. 

6/7/2016FY2016 Demand Estimate Filed with FCC


USAC’s FY2016 Demand Estimate for the E-rate Program is $3.609 billion. Under this estimate, $2.330 billion is for Category 1 services and $1.279 billion for Category 2 services.  This estimate is based on total funds requested during the first FCC Form 471 filing window, $3.175 billion, and a projected amount of $434 million for the second filing window.

Funding Year 2016 runs from July 1, 2016 to June 30, 2017.

5/27/2016Notice to Consortia Filing FCC Forms 471


RESOLVED: Consortia that file an FCC Form 471 after May 26 will receive a popup message immediately after they certify their form telling them that the form is out of window. This message is incorrect, and we are working to get it fixed as soon as possible.

If you are filing for a consortium, you can verify in your EPC news feed or in your form display that the status of your form is “Certified In Window.”

5/27/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, May 29


The E-rate Productivity Center (EPC) will be unavailable from 3:00-6:00 AM ET on Sunday, May 29, for system maintenance. The USAC website, including other applications and tools that are not accessed through EPC will not be affected. We apologize for any inconvenience.

5/23/2016Extended CSB Hours This Week


The FCC Form 471 application filing window for schools and school districts closes this week at 11:59 PM EDT on Thursday, May 26. If you need assistance, call the Client Service Bureau (CSB) as soon as possible. Be mindful of the times they are busiest (see below).

Call: (888) 203-8100
Online: Submit a customer service case in EPC or Submit a Question

The Client Service Bureau (CSB) will be open the following hours during the last week of the window:

  • Saturday and Sunday, May 21-22, 9:00 AM to 6:00 PM EDT
  • Monday-Wednesday, May 23-25, 8:00 AM to 10:00 PM EDT
  • Thursday, May 26 at 8:00 AM through Friday, May 27 at 12:30 AM EDT

Remember that the following times are our busiest:

  • Weekdays from 11:00 AM to12:30 PM and 2:30 to 4:00 PM EDT

We encourage you to call with questions as soon as possible so that we can provide answers promptly.

5/23/2016Special Edition News Brief - Tips for Last-minute Filers (Schools and School Districts)


The 05/23/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.  

5/19/2016Apply Online Outage Due to System Maintenance: Friday, May 20


The Schools and Libraries Program's Apply Online portal, including Submit a Question, online forms, and most search tools will be unavailable from 8:00 PM ET May 20 - 2:00 AM ET May 21, 2016, for system maintenance. During this time, users may be unable to file, certify, and search for certain previous forms online.

This outage will not affect the E-rate Productivity Center (EPC). You will still be able to file, submit, and certify FCC Forms 470 and 471. We apologize for any inconvenience.

5/16/2016Changes to the EPC and Apply Online Pages


This week, USAC is rolling out some changes to the web content around application filing. Our team has heard from many of you that critical information is hard to find and that certain tasks that make sense to legacy users, such as "Apply Online," are very confusing to new users. So we've recreated the "E-rate Productivity Center" page as the "Apply for E-rate" page. 

Now, you can access:

  • All previous and current funding year links from one page,
  • See the entire application process broken down into four easy steps, and
  • Access resources such as filing guides and videos associated with each step.

Explore the new Apply for E-rate page now.

We've also made some changes to the FY2016 Filing Window page. Go here to learn filing date updates, access all EPC filing guidance, and explore our blog.

We hope these improvements help you, but we also welcome any additional feedback you may have on these pages.

5/15/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Tuesday, May 17


The E-rate Productivity Center (EPC) will be unavailable from 12:00 AM - 2:00 AM ET, Tuesday, May 17 for software maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience. 

5/12/2016Can't Find Your Service Provider's SPIN/498 ID?


If you haven't been able to locate your service provider's SPIN (also known as a 498 ID), you can still complete your funding requests. There's now an interim SPIN available that you can use as a place holder for your service provider's actual SPIN. The interim SPIN is: 143666666. Enter this number in the SPIN (498 ID) field on the FCC Form 471.

If your service provider's actual SPIN becomes available before Program Integrity Assurance (PIA) review, you can submit a RAL correction through your online account to update the SPIN. Otherwise, you can update the SPIN during the Program Integrity Assurance (PIA) application review process.

4/27/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, May 1


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, May 1 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

4/27/2016Special Edition News Brief - New Process for Receiving and Answering PIA Questions


The 04/27/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.  

4/27/2016Mel Blackwell, Vice-President of the Schools and Libraries Program, to retire from USAC July 1


See the letter from Mel Blackwell to the E-rate Program community here.

4/21/2016E-rate Program Service Provider Trainings Have Been Rescheduled from May to June


Due to the FY2016 filing window extension, the E-Rate Program trainings have been rescheduled from the original dates in May to the following dates in June. Note that the hotel venues have not changed:

  • June 20 in Los Angeles at the Westin Los Angeles Airport Hotel
  • June 30 in Atlanta at the Renaissance Concourse Atlanta Airport Hotel

 

USAC is sensitive to the inconvenience that this rescheduling may cause, and is aware that some participants will have to adjust travel plans. We apologize for this change and for the short notice. Our goal is to provide you with the most helpful information to ensure successful participation in the E-rate Program. To fulfill that goal, rescheduling the training was necessary. 

 

By late June, we will be much better suited to provide:

  • Exact details on how the July 1 “BEAR transition” will work – what applicants have to do, when service providers can stop approving BEARs, and how service provider notifications will occur,
  • Helpful guidance on using EPC--SPI forms, visibility of BEAR forms, and other invoicing functions, and
  • Specific updates about the new platform for online search functions and capabilities, which service providers will use to get insight into FY2015 and FY2016 funding requests and commitments.

 

A note to those who registered prior to April 21 for a training:

If you registered prior to April 21 for a training, your registration has been automatically transferred to the new June date for the city you selected. You will receive information via email about this transfer. If you had already made your hotel reservations, your reservation will be transferred automatically; therefore, if you are unable to attend on the new date, please contact the hotel to cancel your room reservation.

 

If you have any follow-up questions or concerns, please contact USAC Training.

 

4/20/2016Special Edition News Brief - Tips for Completing the Bulk Upload Templates


The 04/20/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/19/2016Special Edition News Brief - Updated Connectivity Questions Worksheet Available Tomorrow


The 04/19/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/15/2016FY2016 Window Extended


Today, USAC announced that the FY2016 application filing window is extended to allow applicants more time to submit their applications.

First, we are extending the window for all applicants by four weeks with a new closing date of May 26, 2016. With the recent deployment of bulk upload templates and additional updates and solutions coming over the next few weeks, we believe that the IT systems will be sufficiently stable to allow most applicants, and all schools and school districts, sufficient time to file their applications by May 26.

Second, when the window closes on May 26, we will open a second filing window for consortia and libraries, which will close on July 21, 2016. We recognize that consortia and libraries are unable to complete their applications until their member/related school district(s) finalize their discount rates in the system.

Please read the special edition News Brief for more information.   

4/13/2016Apply Online Outage Due to System Maintenance: Friday, April 15


The Schools and Libraries Program's Apply Online page, including Submit a Question, online forms, and most search tools will be unavailable beginning at 8:00 PM ET Friday, April 15 through 2:00 AM ET Saturday, April 16, for system maintenance. During this time, users may be unable to file, certify, and search for certain forms online. We apologize for any inconvenience. The E-rate Productivity Center (EPC) will not be affected by this outage.

4/11/2016Special Edition News Brief - Two EPC Improvements to the Online FCC Form 471


The 04/11/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/9/2016Special Edition News Brief - Special Update for Educational Service Agencies


The 04/09/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

4/7/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, April 10


The E-rate Productivity Center (EPC) will be unavailable from 7:00-10:00 PM ET, Sunday, April 10 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

4/5/2016Special Edition News Brief - FCC Form 471 Funding Request Bulk Upload Templates Available


The 04/05/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/31/20162015 USAC Annual Report Now Available


USAC's 2015 Annual Report highlights the strategic groundwork put in place to support the modernization orders from the FCC. USAC developed a strategy and approach to maximize program impact and amplify our dedication to the mission of universal service. The Annual Report demonstrates these strategic shifts and showcases detailed supporting numbers for each program area.

3/31/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, April 3


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, April 3 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

3/29/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Wednesday, March 30


The E-rate Productivity Center (EPC) will be unavailable from 12:00-5:00 AM ET, Wednesday, March 30 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

3/28/2016Funding Year 2016 FCC Form 470 Filing Deadline: Friday, April 1, 2016


Posting the FCC Form 470 (Description of Services Requested and Certification Form) opens the E-rate Program competitive bidding process.

Friday, April 1, 2016, is the last day applicants can post an FY2016 FCC Form 470 in the E-rate Productivity Center (EPC) and meet the 28-day requirement before filing the FCC Form 471 (due April 29). If you are required to file an FCC Form 470 but have not yet done so, please promptly file your form.

These resources are available to assist you:

3/23/2016Special Edition News Brief - Schools with Only Part-time Students


The 03/23/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/18/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Monday, March 21


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 9:00 PM, Monday, March 21, through 2:00 AM ET, Tuesday, March 22, for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

3/17/2016Apply Online Outage Due to System Maintenance: Friday, March 18


The Schools and Libraries Program's Apply Online page, including Submit a Question, online forms, and most search tools will be unavailable beginning at 8:00 PM ET Friday, March 18 through 2:00 AM ET Saturday, March 19, for system maintenance. During this time, users may be unable to file, certify, and search for certain forms online. We apologize for any inconvenience. The E-rate Productivity Center (EPC) will not be affected by this outage.

3/15/2016Special Edition News Brief - New Option for Answering Connectivity Questions for FY2016


The 03/15/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/15/2016Limited Telephone Customer Support on Wednesday, March 16


Due to Metrorail's closure, USAC will have limited telephone customer support on Wednesday, March 16 for USAC Customer Operations and the Rural Health Care Program's RHC Help Desk. The Schools and Libraries Client Service Bureau (CSB) will not be affected.

During this time we recommend that you submit all inquiries via email. Thank you!

3/15/2016Multiple System Outages Due to Maintenance: March 15


Portions of USAC's NLAD System, High Cost and Lifeline forms in E-File, and certain tools for the High Cost, Lifeline, Rural Health Care, and Schools and Libraries Programs will be unavailable Tuesday, March 15, beginning at 9:00 PM through 1:00 AM ET, Wednesday, March 16, for system maintenance. Contributor forms, My Portal, and EPC will not be affected. We apologize for any inconvenience.

3/7/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Monday, March 7


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 6:00-9:00 PM ET, Monday, March 7, 2016 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

3/3/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, March 6


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, March 6 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/25/2016Special Edition News Brief - EPC Improvements and Enhancements to the Online FCC Form 471


The 02/25/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/17/2016Apply Online Outage Due to System Maintenance: Friday, February 19


The Schools and Libraries Program's Apply Online page, including Submit a Question, online forms, and most search tools will be unavailable beginning at 8:00 PM ET Friday, February 19 through 2:00 AM ET Saturday, February 20, for system maintenance. During this time, users may be unable to file, certify, and search for certain forms online. We apologize for any inconvenience. The E-rate Productivity Center (EPC) will not be affected by this outage.

2/10/2016Edición Especial del Resumen de Noticias del Programa de Escuelas y Bibliotecas


The 02/10/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/5/2016Webinar Registration Open! FCC Form 471 Walkthrough and E-rate Program Overview


Join USAC for a series of webinars about the FY2016 filing window, including an overview of the E-rate Program and a detailed walkthrough of how to complete a funding request (FCC Form 471) online in the E-rate Productivity Center.

View Events and Register: All Upcoming Webinar Events
Overview series begins February 16; FCC Form 471 series begins February 23

Can't make it to the webinars? Register anyway, and we’ll send you a link to the recording after the live presentation. The recording will also be posted in the Online Learning Library.

 

2/4/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 7


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 7 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/3/2016Special Edition News Brief - Guidance Materials for the FY2016 Application Filing Window


The 02/03/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/1/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Monday, February 1


The E-rate Productivity Center (EPC) will be unavailable from 9:00-11:59 PM ET, Monday, February 1 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/29/2016USAC Phone/Fax System Outage Due to System Upgrade - January 29 to February 1


USAC will be upgrading our phone system beginning at 6:00 PM ET Friday, January 29.  This will impact USAC's Customer Service  via (888) 641-8722, the RHC Help Desk via (800) 453-1546, the USAC main number, individual employee direct lines, and our fax lines.  Calls and faxes to these numbers will not go through and callers will be unable to reach voicemail.  Our phone system will be available again Monday, February 1 at 7:00 AM.  

The Schools and Libraries Client Service Bureau (CSB) will remain open during their normal operating hours.

1/28/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Thursday, January 28


The E-rate Productivity Center (EPC) will be unavailable from 9:00-11:00 PM ET, Thursday, January 28 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/26/2016Special Edition News Brief - Dates of the E-rate Funding Year 2016 Application Filing Window


The 01/25/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/25/2016USAC Will Remain Closed on Monday, January 25 Due to Inclement Weather


Due to inclement weather, USAC will remain closed on Monday, January 25 

This closure includes USAC's Customer Operations and the Rural Health Care Program's RHC Help Desk. The Schools and Libraries Client Service Bureau (CSB) will remain open during their normal operating hours.

1/22/2016USAC Will Close at 12:00 PM ET January 22 Due to Inclement Weather


Due to inclement weather, USAC will close at 12:00 PM ET on Friday, January 22. 

This closure includes USAC's Customer Operations and the Rural Health Care Program's RHC Help Desk. The Schools and Libraries Client Service Bureau (CSB) will remain open during their normal operating hours.

USAC will re-open on Monday, January 25, 2016, with normal business hours and will respond to all inquiries at that time. Thank you!

1/21/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Thursday, January 21


The E-rate Productivity Center (EPC) will be unavailable from 7:30-10:30 PM ET, Thursday, January 21, for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/14/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Thursday, January 14


The E-rate Productivity Center (EPC) will be unavailable from 11:00 PM, Thursday, January 14 through 1:00 AM ET, Friday, January 15, for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/14/2016Schools and Libraries Client Service Bureau Closed: Monday, January 18


In observance of Martin Luther King Jr. Day, the Schools and Libraries Program’s Client Service Bureau (CSB) will be closed on Monday, January 18. CSB will reopen Tuesday, January 19 for regular hours of 8:00 AM to 8:00 PM ET.

1/12/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Tuesday, January 12


The E-rate Productivity Center (EPC) will be unavailable from 11:00 PM, Tuesday, January 12 through 1:00 AM ET, Wednesday, January 13, for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/7/2016Special Edition News Brief - Top Five Questions for the Client Service Bureau


The 01/06/2016 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/7/2016E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 10


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 10 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.