USAC's E-File system (including My Portal) will be unavailable for all users on Thursday, February 23, from 9:00-11:00 PM ET, for system maintenance. All online FCC forms for contributors, service providers, eligible telecommunications carriers, and health care providers will not be accessible. During this time, users will be unable to file, certify, and search for FCC Forms 460, 461, 462, 463, 465, 466, 467, 473, 481, 497, 498, 499, 555, 690, or Telecommunications Program invoices online.
NLAD and EPC will not be affected by this outage. We apologize for any inconvenience.
Effective December 21, 2016, USAC is discontinuing the E-rate Program’s Ombudsman@usac.org email account and will now accept all customer service inquires directly through the Client Service Bureau (CSB). Program inquiries and concerns may also be submitted to USAC through a customer service case in the E-rate Productivity Center (EPC). If you have submitted an inquiry to the Ombudsman account before December 21, 2016, a member of the Ombudsman Office will contact you.
CSB can assist with status updates on your E-rate applications, invoice requests, and address questions regarding the E-rate Program. Contact CSB at (888) 203-8100 between 8:00 AM and 8:00 PM ET. Please have any relevant entity and application numbers readily available when you call.
To create a customer service case in EPC: