Schools and Libraries (E-Rate)

Funding Year 2017
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Latest News rss-feed

3/27/2017E-rate Productivity Center (EPC) Training Site Maintenance: Thursday, March 30


The E-rate Productivity Center (EPC) Training Site will perform a scheduled maintenance from 3:00-6:00 PM ET, on Thursday, March 30. During this time, users can still log in and practice filing forms as usual. If you do experience any issues, please contact the Client Service Bureau (CSB) at (888) 203-8100.   

3/23/2017Special Edition News Brief - Webinars: E-rate Program Overview for Beginners


The 03/22/2017 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/23/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, March 26


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, March 26 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

3/17/2017News Brief Issued


The 03/17/2017 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

3/16/2017Temporary Issues with FCC Form 471 in EPC


Some applicants are reporting difficulty in filing FCC Forms 471 today. Generally these applicants have lost contact with their form and the system has not created a task for them to return and continue their work.

  • If you receive a message that your form is out of window, please contact our Client Service Bureau (CSB) at 1-888-203-8100 and provide your form number. We will contact you individually when your issue has been resolved.
  • For all other issues, we should be able to locate and restore your FCC Form 471 within 24 hours. If you are still unable to locate your form after that time, please contact our Client Service Bureau (CSB) at 1-888-203-8100.

    Please note the FCC Form 470 is not affected, and applicants can continue to file this form if they need to do so.

  • We apologize for any inconvenience.

      

    3/14/2017Today's Service Provider Webinar Canceled


    Due to inclement weather in the Washington DC area, today's service provider webinar has been canceled.

    2/27/2017Special Edition News Brief - E-rate Funding Year 2017 Window Is Now Open


    The 02/27/2017 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

    2/3/2017Special Edition News Brief - Dates of the E-rate Funding Year 2017 Application Filing Window


    The 02/03/2017 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

    12/30/2016Request EPC Training Site Login Credentials for Conducting FCC Form 486 Demonstrations


    You can now request training site login credentials for the purpose of conducting FCC Form 486 demonstrations. Please email us to request a special FCC Form 486 login for an independent school, an independent library, or one of each.

    12/23/2016EPC Outage Due to System Maintenance: Friday, December 23, 2016-Saturday, December 24, 2016


    The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from Friday, December 23, 2016 at 9:00 PM ET – until completion of system maintenance on Saturday, December 24, 2016 at 1:00 AM ET. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.
     

    12/20/2016Ombudsman Inquiries Now Must Be Submitted to CSB or through EPC


    Effective December 21, 2016, USAC is discontinuing the E-rate Program’s Ombudsman@usac.org email account and will now accept all customer service inquires directly through the Client Service Bureau (CSB). Program inquiries and concerns may also be submitted to USAC through a customer service case in the E-rate Productivity Center (EPC).  If you have submitted an inquiry to the Ombudsman account before December 21, 2016, a member of the Ombudsman Office will contact you.

    CSB can assist with status updates on your E-rate applications, invoice requests, and address questions regarding the E-rate Program. Contact CSB at (888) 203-8100 between 8:00 AM and 8:00 PM ET. Please have any relevant entity and application numbers readily available when you call.

    To create a customer service case in EPC:

    • Log in to the EPC Portal.
    • Click on the “Actions” icon on the blue menu bar and chose the “Contact Us” selection.
    • Complete the case information and upload any supporting documents (if applicable).
    • Submit the customer service case and a member from CSB will review your case and then contact you.