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Join USAC for a series of webinars about the FY2016 filing window, including an overview of the E-rate Program and a detailed walkthrough of how to complete a funding request (FCC Form 471) online in the E-rate Productivity Center.
View Events and Register: All Upcoming Webinar Events
Overview series begins February 16; FCC Form 471 series begins February 23
Can't make it to the webinars? Register anyway, and we’ll send you a link to the recording after the live presentation. The recording will also be posted in the Online Learning Library.
USAC will be upgrading our phone system beginning at 6:00 PM ET Friday, January 29. This will impact USAC's Customer Service via (888) 641-8722, the RHC Help Desk via (800) 453-1546, the USAC main number, individual employee direct lines, and our fax lines. Calls and faxes to these numbers will not go through and callers will be unable to reach voicemail. Our phone system will be available again Monday, February 1 at 7:00 AM.
The Schools and Libraries Client Service Bureau (CSB) will remain open during their normal operating hours.
The Schools and Libraries Program's Apply Online page, including Submit a Question, online forms, and most search tools will be unavailable beginning at 8:00 PM ET Friday, December 18 through 2:00 AM ET Saturday, December 19, 2015, for monthly system maintenance.
The E-rate Productivity Center (EPC) will be unavailable from 10:00 PM to midnight ET, Friday, December 18 for system maintenance.
During this time for both systems, users will be unable to log in, or to file, certify, and search for certain forms. We apologize for any inconvenience.
Starting July 1, 2016, applicants who choose the BEAR payment method from USAC will complete and certify a revised FCC Form 472, Billed Entity Applicant Reimbursement (BEAR) Form, to request direct reimbursement of their discount amounts. To prepare for this new payment process, applicants must complete an FCC Form 498, Service Provider and Billed Entity Identification Number and Contact Information Form to provide USAC with their banking account information so that USAC can electronically deposit funds in their account beginning July 1, 2016.
Applicants can now access the FCC Form 498 through the E-rate Productivity Center (EPC). Applicants must submit this form, and it must be processed by USAC, before USAC can make direct payments, starting in July 2016. For more information on preparing for the direct BEAR payment process in EPC, read the November 20 issue of the SL News Brief.
Join USAC to learn about the FCC's Second E-rate Modernization Order's rules about funding for fiber and special construction projects.
Register Now: Introduction to Fiber and Special Construction
Thursday, November 19, 2015, 3:00 PM to 4:15 PM EST
Can't make it to the webinar next week? Register anyway, and we'll send you a link to the recording after the live presentation. The recording will also be posted in the Online Learning Library.
The presenters will review the benefits and challenges of selecting fiber and special construction to meet your broadband connectivity needs. Topics include:
The presenters will also discuss:
USAC rolled out the first phase of our new IT system known as the E-rate Productivity Center (EPC) in June 2015, and is working with applicants to set up their accounts in this new system.
How to Activate Your EPC Account
To log into the account, first locate the Account Creation email (sent from email@example.com) or follow the instructions below to activate your account.
Watch the video: Logging into EPC
After you log in, you can designate another person at your organization to be the "account administrator" if you wish to do so.
Watch the video: Modifying Your Account Administrator
If you have questions about setting up your account, contact our Client Service Bureau at (888) 203-8100.
Consultants Cannot be EPC Account Administrators
Consultants cannot be the EPC "account administrator" for an applicant. If a consultant was listed as the "authorized person" on FCC Form 471 (and because of that, received the EPC account activation email), the applicant should contact our Client Service Bureau at (888) 203-8100 to designate an employee of the applicant organization to act as the account administrator.
Then, the applicant's account administrator can grant the consultant rights to access the information in the school's or library's account.
EPC Account Activation Instructions
Follow these instructions to set up your EPC account:
Your password must:
If you have any questions or need information on how to log in to an account or change an account administrator, you can visit the E-rate Productivity Center (EPC) page on the USAC website for user guides and video tutorials.
Contact our Client Service Bureau at (888) 203-8100 if you need additional assistance.
The Funding Year (FY) 2016 FCC Form 470 Search Tools located on the USAC website have recently been updated. Users can now choose search parameters – such as posting dates, applicant types, service types- and receive search results at the bottom of the web page in HTML or PDF format or export the data as an XLS or CSV file.
View an FCC Form 470 (FY2016) tool
Note: Some applicants filed FCC Forms 470 intended for FY2016 by using the FY2015 version of the form (before the FY2016 FCC Form 470 was available in EPC). You can view those forms from the Search Tools page on the USAC website. Individual forms are available using the View an FCC Form 470 (2015 and prior) tool and downloads of form information are available from the Download 470 Information (FY2015) tool.
The Schools and Libraries (E-rate) Program website has recently been updated to reflect E-rate Modernization Order program changes. Along with guidance updates, the main web page has been redesigned to make it easier to find out about program news, announcements, and to link to important program documents.
To navigate to the E-rate Program application process steps, select either Applicant Process or Service Provider Process on the main page (located below the slideshow images). To go to an individual process step, click the arrow to the right of “Applicant Process” or “Service Provider Process” and a dropdown menu will appear. To view the full list of process steps, click the words "Applicant Process" or "Service Provider Process."
The left-hand margin also includes links to additional information about the program and to resources and tools. The Reference Area in the left-hand margin of the website provides an alphabetized list of program topics. Visit the E-rate Program Online Learning Library to view videos and webinars containing step-by-step form filing instruction and program guidance. When you are ready to begin, visit the E-rate Productivity Center (EPC) web page for information about setting up your organization in USAC’s new account and application management portal.