Schools and Libraries (E-Rate)

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2/20/2017E-File Outage Due to System Maintenance: February 23


USAC's E-File system (including My Portal) will be unavailable for all users on Thursday, February 23, from 9:00-11:00 PM ET, for system maintenance. All online FCC forms for contributors, service providers, eligible telecommunications carriers, and health care providers will not be accessible. During this time, users will be unable to file, certify, and search for FCC Forms 460, 461, 462, 463, 465, 466, 467, 473, 481, 497, 498, 499, 555, 690, or Telecommunications Program invoices online. 

NLAD and EPC will not be affected by this outage. We apologize for any inconvenience.

2/17/2017News Brief Issued


The 02/17/2017 issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

2/9/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 12


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 12 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/3/2017Special Edition News Brief - Dates of the E-rate Funding Year 2017 Application Filing Window


The 02/03/2017 Special Edition issue of the News Brief is now available. Receive E-rate Program tips, deadline reminders, and answers to your questions in this weekly newsletter. Subscribe to it and receive it each week in your inbox.

1/27/2017Please Disregard EPC Account Creation Email


The EPC system has sent some applicants an email in error from the address portal-int@usac.org notifying them that they can create an account in EPC.

Please disregard this message, it was sent in error. We are working to resolve this issue as soon as possible.

Thank you for your patience.

1/26/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 29


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 29 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

12/30/2016Request EPC Training Site Login Credentials for Conducting FCC Form 486 Demonstrations


You can now request training site login credentials for the purpose of conducting FCC Form 486 demonstrations. Please email us to request a special FCC Form 486 login for an independent school, an independent library, or one of each.

12/23/2016EPC Outage Due to System Maintenance: Friday, December 23, 2016-Saturday, December 24, 2016


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from Friday, December 23, 2016 at 9:00 PM ET – until completion of system maintenance on Saturday, December 24, 2016 at 1:00 AM ET. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.
 

12/20/2016Ombudsman Inquiries Now Must Be Submitted to CSB or through EPC


Effective December 21, 2016, USAC is discontinuing the E-rate Program’s Ombudsman@usac.org email account and will now accept all customer service inquires directly through the Client Service Bureau (CSB). Program inquiries and concerns may also be submitted to USAC through a customer service case in the E-rate Productivity Center (EPC).  If you have submitted an inquiry to the Ombudsman account before December 21, 2016, a member of the Ombudsman Office will contact you.

CSB can assist with status updates on your E-rate applications, invoice requests, and address questions regarding the E-rate Program. Contact CSB at (888) 203-8100 between 8:00 AM and 8:00 PM ET. Please have any relevant entity and application numbers readily available when you call.

To create a customer service case in EPC:

  • Log in to the EPC Portal.
  • Click on the “Actions” icon on the blue menu bar and chose the “Contact Us” selection.
  • Complete the case information and upload any supporting documents (if applicable).
  • Submit the customer service case and a member from CSB will review your case and then contact you.

11/2/2016E-File Password Reset Requests


On Saturday, October 29, 2016, we upgraded our E-File login platform to provide identity management, single sign-on, and mobility management for our applications.  As a result of this action, online password reset requests will result in an email to the user with further instructions for changing their password.  It may take up to 10 minutes for this email to be delivered to you.  We apologize for any inconvenience.

10/28/2016FCC Extends Deadline for E-rate Participants to Request Invoice Deadline Extensions


Today, the FCC released a Public Notice (DA 16-1234) extending the deadline for E-rate participants with an October 28, 2016 invoice deadline for Funding Year 2015 to request an extension of the invoice deadline due to technical problems that might have prevented parties from filing. You should submit your Funding Year 2015 extension request using the Invoice Extension Deadline Tool or the Submit a Question feature no later than Monday, October 31, 2016 at 11:59 PM ET.