Schools and Libraries (E-Rate)

EPC Service Provider Technical Issue Tracker

September 30, 2016

USAC appreciates the partnership of our stakeholders as we roll out the EPC system. We recognize that there are issues that impact service providers' ability to play their essential role in the E-rate Program. We are committed to resolving these issues as expediently as we can and in a manner that provides as much predictability and transparency as possible.

We are dedicated to working with our community on any future system change to ensure a successful and efficient system implementation.

USAC has asked a subset of service providers to participate in User Acceptance Testing (UAT). We would like to offer this opportunity to any other service providers participating in the E-Rate Program. We are currently inviting service providers to volunteer for an end user (UAT) testing group. The creation of this group will allow us to test the system prior to going live to ensure that functions and solutions are working as intended. If you are interested in participating, please email outreach@usac.org and we will notify you when testing is ready to begin.

This Issue Tracker outlines the current known issues, affected audiences, workarounds, and solution dates. The tracker will be updated as needed.

What is the known issue? Who does the issue impact? Is there a workaround? When will the issue be fixed? Related Notes

EPC Limitations on SPIN Accounts:
Except under certain circumstances, a single user can only be associated with one SPIN.

Service providers with more than one SPIN and where the same individuals manage information from multiple SPINs.

Yes. Service providers should call CSB at (888) 203-8100 for assistance getting EPC access to their multiple SPINs. CSB will then manually create different types of accounts that can be associated with multiple SPINs. The workaround fix is ongoing and is available by request.  

.FSP File Data and Format:
Data and format issues resulting in some service providers being unable to process electronic notifications such as:

  • Data problems with electronic FCDL files such as duplicate FRNs, invalid Total Records count, discount effective date not populating (Start of Service)
  • Format issues caused by changes of field formats from FY15 to FY16 (e.g., linefeeds in comments)
  • Extraneous quotation marks removed from fields
  • Ending pipes removed
Some service providers who process electronic notifications. No

Initial fixes deployed 8/5/2016 and 8/26/2016**

**Additional issues have been identified and a fix is currently in development with deployment date TBD.

USAC regenerated all electronic FCDL notifications in June, July and September.

Once the most recent fixes are deployed, Service Providers will be notified that the FCDL notification files may be regenerated for the corrected .FSP data.

Click here for field specifications.

.486 File Data Fields Format:
Format issues caused by changes of field formats from FY15 to FY16 (e.g., change to case used in trailer record) renders files unreadable for some service providers.
Some service providers who process electronic notifications No

Initial fixes deployed 8/5/2016 and 8/26/2016**

**A new issue has been identified with the format of the telephone ext. field. A fix is currently in development with deployment date TBD.

Fixes were deployed and applied to electronic notifications. USAC reissued these notifications to all service providers after the 8/5 and 8/26 releases.

Users will be notified via the EPC newsfeed once reissued .486 files are available.

Click here for FY16 field specifications.
.RSP File Data Fields Format:
Data and format issues resulting in some service providers being unable to process electronic notifications (e.g., incorrect mapping of a 10-digit phone number to certain fields).
Some service providers who process electronic notifications. No

Initial fixes deployed 8/26/16.

Additional issues have been identified and a fix is currently in development with deployment date TBD.

Service Providers can rerun .RSP files for this year. Service Providers will be notified when the most recent fix is available and they can rerun .RSP reports.

Reference the "Update on Service Provider .RSP Files" SL News Brief article for instructions.