Before You're done
There are a number of actions that may be desired or required outside of the regular application process. The list below provides information on these actions. Note that some actions must be initiated by the applicant.
- To change the service start date or contract expiration date on a funding request, applicants must file an FCC Form 500, Adjustment to Funding Commitment and Modification to Receipt of Service Confirmation Form. Note that if a contract must be extended to allow for the delivery and installation of non-recurring services, (1) the applicant must negotiate a contract extension with you, (2) you or the applicant must submit a service delivery extension request on or before the deadline (see below), and then (3) the applicant can file a FCC Form 500 to report the extended contract expiration date. USAC issues an FCC Form 500 Notification Letter after processing this form.
- Changing the Service Provider Identification Number (SPIN) on a funding request:
- If the SPIN has changed due to a service provider merger or acquisition, you can request a SPIN change if the change affects all funding requests that feature your SPIN. If some funding requests that feature your SPIN are affected but others are not, the affected applicants must request a corrective SPIN change.
- If the SPIN needs to be changed because of a data entry error (the applicant transposed digits in the SPIN, you have more than one SPIN and the applicant chose the wrong one, etc.), the applicant can request a corrective SPIN change.
- If the original service provider has gone out of business or filed for bankruptcy before BEAR payments were made, the applicant can under certain conditions request a SPIN change to a good Samaritan service provider.
- To change the actual service provider on a funding request, applicants can request an operational SPIN change. Starting with Funding Year (FY) 2011 funding requests, the requirements for changing service providers became more stringent. Note that if you are the service provider of record, the applicant must notify you of its intent to change.
- To substitute a product or service for another that provides the same or similar function, you or the applicant can request a service substitution. You will generally initiate the request if you are no longer offering a product or service but are offering a replacement in its stead – what is referred to as a “global” service substitution.
- If one or more schools or libraries are opening, closing, merging, or separating, the applicant should contact USAC to provide the information specific to the situation. Note that the resolution of the change may affect the associated funding commitments.
To extend the deadline for delivery and installation of non-recurring services, you or the applicant can request a service delivery extension. Note that in general, the deadline for delivery and installation of non-recurring services is September 30 following the close of the funding year, and under some circumstances this deadline is extended automatically. If you do not receive an automatic extension, your service delivery extension request must be received or postmarked on or before the deadline for service delivery.
To extend the deadline for submitting invoices, request an invoice deadline extension.
If you disagree with a USAC decision, you or the applicant can file an appeal with USAC or with the Federal Communications Commission (FCC).
If an invoice has been rejected or payment has been reduced because you made an error, you can simply submit a new invoice. If an applicant files a BEAR Form online and you do not approve it in a timely manner, the BEAR Form will age out and the applicant can file a new BEAR Form – which you should review promptly. However, if the rejection or reduction occurred for some other reason, you or the applicant can file an appeal with USAC or with the FCC.
If a school or library facility is temporarily or permanently closing, applicants can transfer equipment from that facility to another eligible entity. If it has been less than three years since the equipment was purchased, the applicant must notify USAC of the transfer.
Applicants can dispose of or trade-in obsolete equipment but no sooner than five years after the date the equipment was installed. The applicant is not required to notify USAC, but its inventory or asset register should be updated.