There are a number of actions that may be desired or required outside of the regular application process. The list below provides information on these actions.
- To change the Service Start Date or contract expiration date on a funding request, you can file an FCC Form 500 (Funding Commitment Adjustment Request Form).
- You can also file an FCC Form 500 to reduce or cancel funding on a funding request.
- Change the Service Provider Identification Number (SPIN) on a funding request:
- If the SPIN needs to be changed because of a data entry error (e.g., you transposed digits in the SPIN, or your service provider has more than one SPIN and you chose the wrong one). For this, you can request a corrective SPIN change.
- If the SPIN has changed due to a service provider merger or acquisition. For this, your service provider can request a SPIN change if the change affects all funding requests that feature that SPIN. If some funding requests that feature that SPIN are affected but others are not, the applicant should request the corrective SPIN change.
- If your service provider has gone out of business or filed for bankruptcy before you were reimbursed for charges you paid in full. For this, you can, under certain conditions, request a SPIN change to a Good Samaritan.
- If you need to change the actual service provider on a funding request. For this, you can request an operational SPIN change. Starting with Funding Year 2011 funding requests, the requirements for changing service providers became more stringent.
- Request a service substitution if you want to substitute a product or service for another that provides the same or similar function.
- If one or more schools or libraries are opening, closing, merging, or separating, call USAC at (888) 203-8100 to provide the information specific to your situation so we can help you make any necessary changes.
- To extend the deadline for delivery and installation of non-recurring services, request a service delivery extension. Generally, the deadline for delivery and installation of non-recurring services is September 30 following the close of the funding year, and under some circumstances this deadline is extended automatically.
- To extend the deadline for submitting invoices, request an invoice deadline extension.
- If you disagree with a USAC decision, you can file an appeal with USAC or with the Federal Communications Commission (FCC).
- If a BEAR Form has been rejected or payment has been reduced because you have made an error, you can simply submit a new BEAR Form with the error corrected. If the rejection or reduction occurred for some other reason, you can file an appeal with USAC or with the FCC.
- If a school or library facility is temporarily or permanently closing, you can transfer equipment from that facility to another eligible entity. If it has been less than three years since the equipment was purchased, you must notify USAC of the transfer.
- You can dispose of or trade-in obsolete equipment but no sooner than five years after the date the equipment was installed. You do not need to notify USAC, but you should update your inventory or asset register.