Schools and Libraries
About the Schools and Libraries Program:
- Overview of the Program
- Overview of the Process
- Outreach and Training
- Site Visits
- Filing Appeals
- Understanding Audits
Schools and Libraries Tools:
FAQs about Site Visits
Listed below are several frequently asked questions (FAQ's) regarding site visits.
Q: Is this an audit of my USF discounted equipment?
A: The site visits are not audits, but are primarily an outreach initiative. However, USAC has an obligation to report any instances of potential noncompliance with the statute or FCC rules.
Q: When will I be visited?
A: USAC will randomly select approximately 80 school and library sites for visits each month beginning in mid-January 2005.
Q: How was I selected?
A: Selections are based on a number of factors, but primarily on recent invoice activity.
Q: What if I have questions about my upcoming site visits?
A: Please contact the Site Visit Coordination Team by email or by phone at 1-800-248-7758.
Q: What if I have questions about the Schools and Libraries program, but not about site visits?
A: Contact the USAC Client Service Bureau by email, telephone at 1-888-203-8100, or visit the Schools and Libraries section of this website.
Q: What will USAC do with the information gathered at the site visits?
A: In general, USAC will take the information gathered from the site visits into account when designing future outreach and education efforts, and will explore administrative changes to make the application process run more smoothly. USAC will also follow up on any specific issues identified by the applicant during the site visit and forward, as appropriate, any observations on potential instances of waste, fraud and abuse.
Q: When will I know if I "passed" my site visit?
A: Generally, USAC will issue a letter to the applicant after a review of the information gathered on the site visit within 60 days. This letter will either ask for additional information or documentation, or inform the applicant that no further action is necessary.
